Call Center Supervisor

Description

Job Summary: We are seeking an AT&T Call Center Supervisor with sales experience to monitor, provide feedback, analyze data, and train teams, ensuring compliance with standards and goals. Key Highlights: 1. Call monitoring and tracking to ensure quality and sales. 2. Feedback and coaching for skill development. 3. Data and metrics analysis to optimize results. **CALL CENTER OPENING! WE ARE LOOKING FOR YOU!** **AT\&T CALL CENTER SUPERVISOR** Requirements: * Bachelor's degree * Proficiency in Microsoft Office Suite * Personnel management experience * Strong verbal communication skills, teamwork orientation, commitment, and frustration tolerance * Minimum 1 year of verifiable supervisory experience in the sales area within a CALL CENTER (mandatory) Key Responsibilities: * **Monitoring and tracking:** Listen to and evaluate advisors' calls to ensure compliance with quality, argumentation, and sales standards, identifying areas for improvement. * **Feedback and coaching:** Conduct individual and group feedback sessions focused on skill development, objection handling, and sales techniques. * **Data and metrics analysis:** Evaluate key performance indicators (KPIs) such as conversion rate, productivity, call handling time, and goal attainment, developing strategies to optimize results. * **Supervision and training:** Lead and motivate the advisor team to meet targets; continuously train on products, sales strategies, and call center tools. * **Preparation and submission of operational reports:** Present team performance results and work plans. We Offer: * Weekly base salary * Productivity bonuses * Statutory benefits * Career growth opportunities * Training Schedule: * Full-time Work Location: Puebla\-Las Animas We are seeking enthusiastic and ambitious individuals who wish to develop professionally and grow within our organization. We value talent and initiative, and offer opportunities for career advancement. If you are ready to take on new challenges and contribute to a dynamic team, we want to meet you. Resumes not meeting the above requirements will not be considered.