Branch Submanagement, CAPU

Description

Job Summary: We are seeking a Branch Submanager to supervise operations, ensure customer service excellence, and optimize management within a retail sales environment. Key Highlights: 1. Develop your potential and make a difference within a well-established team. 2. Supervise and optimize branch operations to ensure efficiency. 3. Lead inventory and personnel management in a dynamic environment. At Veana, we are a proudly Mexican company that has operated successfully for over 60 years, dedicated to the sale and distribution of home goods: tableware, kitchenware, and gifts. We operate across the states of Puebla, Tlaxcala, Morelos, Hidalgo, Veracruz, Chiapas, Tabasco, and Oaxaca, consistently focused on delivering exceptional customer service and maintaining high service quality. Veana — A Place for You! **Join our team — we are looking for: "BRANCH SUBMANAGEMENT" — here you can develop your potential and make a difference. **RESPONSIBILITIES:** Periodically supervise computer equipment and verify proper operation, generating corresponding tickets to the Technology Department. Verify, together with Branch Management, the branch's condition upon opening (locks, damaged or forced roller shutters, etc.). Supervise cash fund usage by cashiers. Launch branch-specific software applications (Míster Tienda, Email, Skype, etc.). Conduct cash register audits. Deposit funds. Verify and resolve negative cash register balances. Process requested sales cancellations. Issue consolidated invoices, credit notes, and forward them to Accounting. Send physical documents to respective departments. Complete the daily sales report file every day. Report branch opening and closing to the Monitoring Department. Supervise security guards’ proper bag-checking/review procedures for staff at branch closing. Review operational shrinkage records in the designated format and perform system adjustments; follow up on shipment to distribution centers per policy. Request inter-branch transfers and process merchandise in/out entries in the system. Enter download labels into MR Tienda system. Verify merchandise downloads and report detected incidents (in-transit shrinkage, shortages, overages) to the relevant department. Supervise proper unpacking of products. Perform daily adjustments of material resources and request internal consumption authorizations via email; apply adjustments once authorized. Supervise merchandise arrangement for inventory. Receive returns as part of after-sales service. Report malfunctioning or defective alarms, sensors, sirens, or panic buttons to the appropriate department. Report deteriorated signage on the sales floor and in the warehouse to the appropriate department. Supervise price tag printing and correct implementation on the sales floor. Supervise proper execution of POP materials and active promotions. Report staff-related incidents to Human Talent departments. Verify proper status and usage of biometric equipment (schedules, attendance incidents, vacations, etc.). Design shift and break schedules (shift rotation). Supervise and provide feedback on proper cashier operations. Ensure newly hired staff complete required training sessions. Submit administrative minutes or advisory reports to Human Talent. Maintain productivity boards and comprehensive productivity program folders up to date. Arrange taxi vouchers for staff during nighttime unloading operations. **WORK SCHEDULE:** Monday through Sunday (one weekday day off) **Rotating Weekly Schedule:** 8:00 AM to 5:00 PM 12:00 AM to 8:00 PM **REQUIREMENTS:** Completed Bachelor’s degree in Business Administration, Accounting, Business Management, or related field. 3 years of experience in similar roles within the retail industry. Experience analyzing and interpreting sales and product KPIs. Knowledge of cash register audits, cash handling, administrative accounting processes, invoicing, and bank terminal usage. Knowledge of warehouse operations, inventory, and warehouse administration. Intermediate Excel proficiency. Personnel management experience (minimum of 10 employees). **Reside in Puebla, Puebla; work location:** CAPU Flexible availability to accommodate schedule requirements. **WE OFFER:** Starting base salary: $11,130; increases to $13,350.00 after 6 months. Monthly commissions and bonuses based on achievement of sales targets. Benefits exceeding statutory requirements from day one. 15% food vouchers: $1,660 (increases proportionally with salary). Savings fund. Corporate partnerships and enhanced benefits. Ongoing training and professional development. Join this great team — we’re waiting for you!