Summary: This role involves designing, implementing, supporting, and optimizing enterprise video collaboration services across on-prem, cloud, and hybrid environments, ensuring high-quality video experiences. Highlights: 1. Design, implement, and optimize enterprise video collaboration services 2. Focus on real-time media performance and network optimization 3. Collaborate with network, security, and collaboration teams ##### ***Puebla******,*** ***Mexico*** **Network Video Engineer (Enterprise Video \& Collaboration)** **Role Summary** The Video Network Engineer is responsible for the design, implementation, support, and optimization of enterprise video collaboration services across on\-prem, cloud, and hybrid environments. This role focuses on video conferencing infrastructure, real\-time media performance, and network optimization, ensuring high\-quality video experiences across meeting platforms, endpoints, and integrated network services. The engineer will collaborate closely with network, security, and collaboration teams to deliver scalable, secure, and resilient video solutions. **(On\-Prem or Remote position)** **General Responsibilities** * Support day\-to\-day operations of video conferencing platforms and infrastructure * Deploy and maintain enterprise video solutions (on\-prem, cloud, hybrid) * Troubleshoot video quality issues (latency, jitter, packet loss, resolution degradation) * Monitor video performance and user experience (QoE/QoS) * Participate in video platform migrations and upgrades * Maintain network diagrams, video architecture documentation, and runbooks * Collaborate with network teams on bandwidth, routing, and QoS policies * Provide support for video endpoints, meeting rooms, and telepresence systems * Perform root cause analysis for video\-related incidents * Follow ITIL processes (incident, problem, change management) **Core Technical Responsibilities** **Video \& Media Infrastructure** * Cisco Webex Video / Webex Meetings / Webex Devices * Microsoft Teams Rooms \& Video Interop Services * Telepresence Management Suite (TMS) * Cisco Meeting Server (CMS) * Zoom Rooms (preferred) * Video endpoints (Cisco, Poly, Logitech, etc.) * MCU / Video bridges / Cloud video platforms **Network \& Real\-Time Media** * Strong understanding of: * RTP / SRTP (media streams) * SIP / H.323 signaling * NAT traversal, STUN, TURN, ICE * Deep knowledge of: * QoS (DSCP, traffic shaping, prioritization) * WAN/LAN optimization for video traffic * Multicast (where applicable) * Experience troubleshooting: * Packet loss, jitter, latency * Bandwidth constraints and congestion * Familiarity with SD\-WAN and cloud networking for video workloads **Video Endpoints \& Meeting Rooms** * Deployment and support of: * Conference room systems (Teams Rooms, Webex Rooms) * Cameras, codecs, microphones, DSPs * Integration with: * Calendaring systems (O365 / Exchange) * Room scheduling panels * AV fundamentals (basic): * Audio/video signal flow * HDMI/USB integration **Cloud Video \& Collaboration** * Microsoft Teams (meetings, video optimization) * Cisco Webex Suite * Zoom platform (preferred) * Hybrid video interoperability (CVI) **Security \& Identity** * Video encryption (TLS, SRTP) * Secure media traversal (firewalls, SBCs) * Integration with identity platforms (Azure AD / O365\) **Monitoring \& Troubleshooting Tools** * Experience with: * RTMT / Webex Control Hub / Teams Admin Center * Network monitoring tools (SolarWinds, PRTG, etc.) * Analyze: * Call quality metrics (MOS, jitter, packet loss) * Endpoint diagnostics and logs **Optional experience (is a plus)** * Service Now (ticketing tool) * CUCM * Cisco Contact Center * Phone deployment tools (Polycom Provisioning Manager) * ACD (IPCC, Finesse, Genesys) * Expressway (MRA, 3rd party SIP connectors) * Cisco Voice Gateway * Cisco Session Border Controller (CUBE) * Variphy * IR (Integrated Research) monitoring tool * DNA \- Dial Plan Analyzer * Informast \- Familiarity with multicast * Phoneview * Cisco UCS * ESX V\-Center * Veeam * Cabling and punch down tools / Fluke testers * Cisco Admin Hub **Qualifications** **Education** * Bachelor’s degree preferred or equivalent experience * ITIL / ITSM familiarity preferred **Experience** * 3–5 years supporting: * Enterprise video conferencing environments * Real\-time media over IP networks * Experience in MSP or enterprise environments * Strong troubleshooting skills in video \+ network domains * Hands\-on with Cisco, Microsoft Teams, or Zoom ecosystems **Preferred Certifications** * CCNP Collaboration (or equivalent) * CCNA / CCNP Enterprise (networking focus) * Microsoft Teams / Collaboration certifications **Professional Skills** * Fluent English language skills required: verbal and written communication. * Self\-motivated and disciplined. * Strong stakeholder relationship management skills. * Strong investigative and analysis skills. * Strong technical and process design and implementation skills. * Strong communication and presentation skills along with the ability to work in a highly collaborative environment. * Strong customer focused and ability to manage customer expectations. ### #### **Benefits** Medical, Dental, and Life Insurance. Savings Fund, Vacations Bonus, Christmas Bonus, Grocery Bonus, Annual Bonus. #### **PTOs** Vacation Days. #### **Save on commute** Paid office parking. #### **Discount Programs** Medical\-related discounts. #### **Prime location** In the heart of Puebla, with views of Popocatepetl volcano, restaurants, and amenities close by. #### **Sponsored Events** Team social events and Christmas Dinner. #### **Sport Activity** Join your colleagues in various sports activities in the area. #### **Eat \& Drink** Enjoy a kitchen stocked with drinks, coffee, and snacks.