Quality Assurance

Description

Summary: Seeking a detail-oriented and analytical Quality Assurance Specialist with exceptional English communication skills to monitor performance, evaluate interactions, and ensure compliance. Highlights: 1. Monitor and evaluate customer interactions for quality standards 2. Identify performance trends and opportunities for improvement 3. Collaborate with management to improve team performance Quality Assurance (QA) Specialist We are seeking a highly detail\-oriented and analytical Quality Assurance (QA) Specialist with exceptional English communication skills (C1/C2 level) to join our team. The ideal candidate will be responsible for monitoring performance standards, evaluating interactions, identifying areas of improvement, and ensuring compliance with company policies and customer service expectations. Responsibilities * Monitor and evaluate customer interactions and calls to ensure quality standards are consistently met. * Verify that customer information is entered accurately and correctly documented within company systems. * Identify performance trends, operational gaps, and opportunities for improvement. * Prepare detailed QA reports, scorecards, and performance analyses. * Ensure compliance with internal procedures, regulatory requirements, and company guidelines. * Collaborate with supervisors and management to improve overall team performance. * Assist in developing quality assurance processes and documentation. * Conduct calibration sessions to maintain scoring consistency and accuracy. Requirements * Advanced English proficiency (C1 or C2 level) with excellent verbal and written communication skills. * Previous experience in Quality Assurance, or Call Center environments preferred. * Strong analytical and problem\-solving abilities. * Excellent attention to detail and organizational skills. * Ability to provide professional, objective, and constructive feedback. * Proficiency with Google Workspace, and reporting tools. * Ability to work independently and manage multiple tasks efficiently. Preferred Qualifications * Experience with CRM systems and QA scorecards. * Leadership or coaching experience is a plus. * Strong interpersonal and conflict\-resolution skills. Key Competencies * Critical thinking * Professional communication * Active listening * Time management * Accuracy and consistency * Team collaboration Sueldo: $12,000\.00 \- $20,000\.00 al mes Lugar de trabajo: Empleo presencial