Integrated Services Management

Description

**Key Functions and Responsibilities** **Leadership and Organizational Culture** * Foster team cohesion, motivation, and commitment. * Build trust-based relationships that strengthen decision-making. * Identify staff development opportunities and growth areas. * Design and implement training and onboarding programs for supervisors, technicians, and internal/external customers. **Operational and Quality Management** * Provide comprehensive supervision of coordinators and Integrated Services (SI) supervisors. * Ensure compliance with policies, environmental regulations, safety standards, and ISO 9001:2015\. * Implement preventive improvements and changes arising from audits. * Respond to emergencies and critical requests 24/7, ensuring operational continuity. **Strategic Planning and Expansion** * Define departmental objectives, KPIs, and action plans. * Design continuous improvement and expansion strategies in collaboration with Commercial and Operations Management. * Authorize the launch of new services and consignments aligned with institutional strategy. **Commercial Management and Information Analysis** * Consolidate and analyze sales data, historical consumption, and customer satisfaction surveys. * Prepare strategic reports for Commercial Management and Government Sales Management. * Track public tenders and communicate progress to internal stakeholders. * Facilitate the introduction of new products and protocols into public hospitals. * Analyze consumption trends to anticipate customer needs. **Administrative and Internal Support** * Approve requests for supplies, materials, and medical equipment. * Coordinate administrative procedures for staff with HR and Finance departments. * Maintain quantitative and qualitative records for audits. * Validate weekly and monthly reports on sales, consumption, and incidents. * Represent the department before suppliers, hospitals, and public-sector clients. * Collaborate with other management units to ensure accuracy across the sales and service cycle. **Requirements** * Bachelor’s degree or engineering degree in Administrative, Health, or Public Relations fields (degree certificate required) * Flexible working hours * Willingness to travel frequently * Minimum 3 years of experience in similar positions * Experience managing teams * Experience coordinating both in-person and remotely **We Offer** * Base Salary: $18,000 * Statutory Benefits * Grocery Vouchers * Birthday Day Off **OUR RECRUITMENT AND SELECTION PROCESS IS GOVERNED BY PRINCIPLES OF EQUAL OPPORTUNITY, INCLUSION, AND NON-DISCRIMINATION, GUARANTEEING FAIR CONDITIONS FOR ALL INDIVIDUALS, WITHOUT DISTINCTION BASED ON GENDER, AGE, ETHNIC ORIGIN, SEXUAL ORIENTATION, DISABILITY, RELIGION, OR ANY OTHER CONDITION.**