Service Advisor

Description

Job Summary: Grupo Automotriz Bonn is seeking a proactive Service Advisor with excellent service skills, operational management capabilities, and customer service expertise to advance professionally. Key Highlights: 1. Professional growth opportunity 2. Service management and customer service 3. Customer loyalty and conflict resolution At Grupo Automotriz Bonn, we are looking for a highly motivated Service Advisor to join our team. If you are proactive and possess outstanding service skills, operational management abilities, and customer service expertise, this is your opportunity to grow professionally and receive attractive rewards. **Position:** Service Advisor **Schedule:** Monday to Friday: 7:50 AM to 6:20 PM; Saturdays: 7:50 AM to 2:00 PM; Sundays: Day off **Location:** GEELY DORADA or GEELY SERDAN RESPONSIBILITIES 1\. Pre-Service Coordination and Documentation **Advance preparation:** Coordinate with the Service Assistant to review documentation and prepare required forms before the customer arrives, minimizing waiting time. 2\. Technical Diagnosis and Advisory **Active reception:** Conduct accurate vehicle diagnostics based on customer needs, consulting technicians when necessary, to establish realistic estimates and delivery timelines. **Cost transparency:** Clearly explain the detailed breakdown of parts, labor, and applicable rates before commencing any work. 3\. Sales Management and Customer Engagement **Upselling:** Identify and propose preventive maintenance opportunities or additional parts during the initial inspection. **Ongoing communication:** Notify customers of previously undetected issues, obtain their authorization, and offer mobility alternatives while their vehicle is in the workshop. Delivery and Service Transparency **Technical and financial explanation:** Clearly detail completed work, itemized invoice breakdown, and warranty policies to ensure full clarity and build trust. **Specialized support:** Engage the Master Technician for in-depth technical explanations whenever required to ensure customer satisfaction. Customer Loyalty, Conflict Resolution, Commercial Promotion and Strategy ✅ REQUIREMENTS **Gender:** Unrestricted **Age:** 25 to 40 years old Completed bachelor’s degree in Business Administration, Engineering, or related field. Execution and process follow-up Planning and organization Customer service and sales Customer and complaint management Sales techniques Information Technologies Excellent attitude, communication, and presentation skills. **We Offer:** Base salary of $10,000 MXN per month (net), paid weekly \+ performance-based bonuses capped at $11,000 MXN tied to KPIs. Weekly payments. Job stability and growth opportunities. **Social Security:** IMSS coverage from day one. **Full Statutory Benefits:** Year-end bonus (aguinaldo), paid vacation, and profit-sharing (PTU). **Career Development Plan:** Job stability with permanent employment contract. Are You the Ideal Candidate? If you meet the requirements and are passionate about the automotive industry, don’t miss this opportunity—apply now and complete the GENOMA assessment we will send to your email.