Bachelor's Degree Educational Advisor

Description

Position Summary: We are seeking a Comprehensive Customer Service Executive with experience in customer service to ensure student and parental satisfaction and retention. Key Responsibilities: 1. Continuous student support and communication with parents 2. Complaint management and conflict resolution 3. Internal coordination for rapid responses and improvement proposals At **CESID**, we are a cutting-edge educational institution focused on training leaders through innovative methodologies and our Training Five model. We seek a ***Comprehensive Customer Service Executive with customer service experience*** to guarantee an excellent experience for students and their parents, ensuring satisfaction and retention. **Responsibilities:** * Provide continuous academic-cycle support to students. * Identify dropout risks and conduct timely follow-ups. * Address and resolve academic, administrative, or personal incidents. * Serve as the primary contact point for parents. * Manage complaints and conflicts with a solution-oriented approach. * Coordinate with internal departments to ensure rapid responses. * Monitor key performance indicators (e.g., satisfaction, retention, response times). * Prepare reports and propose improvements. **Requirements:** * Bachelor’s degree in Psychology, Education, Administration, or related field. * **3–5 years of customer service experience (in the education sector).** * Experience interacting with parents. * Proficiency in CRM or management systems. * Experience tracking performance indicators. **Skills:** * Emotional intelligence * Assertive communication * Conflict resolution * Organization and follow-up * **Customer service orientation** **We Offer:** * Base salary: **$10,000 MXN per month** * Commissions based on student retention * Statutory benefits * Job stability * Growth opportunities * Schedule: Monday–Friday, 11:00–20:00 hrs; Saturdays, 10:00–17:00 hrs Salary: $10,000.00 MXN per month Benefits: * Option for an indefinite-term contract Workplace: On-site employment