COLLECTIONS ASSISTANT

Description

Position Summary: Manages tuition and debt recovery, providing professional and empathetic service to students and parents, ensuring the campus’s financial flow. Key Highlights: 1. Experience in collections and overdue accounts, preferably in the educational sector 2. Negotiation and customer service skills, with a results-oriented approach 3. Assertive communication, empathy, and proactivity for goal-based work Manage tuition and debt recovery by delivering professional and empathetic service to students and parents, ensuring the campus’s financial flow and maintaining a positive institutional relationship. Main Responsibilities * Telephone contact and follow-up with students and parents having outstanding balances. * Negotiation of agreements and payment plans. * Recovery of overdue accounts. * Payment registration, validation, and reconciliation in the system. * Management of the educational platform. * Timely follow-up on payment commitments. * Collection reporting and database updates. * Direct communication with academic and administrative departments. Requirements * Completed or incomplete bachelor’s degree (Administration, Accounting, Finance, or related field). * Minimum 2 years of experience in collections (preferably in the educational sector, tuition, or services). * Experience managing overdue accounts. * Proficiency in Excel and Microsoft Office suite. * Excellent negotiation and customer service skills. * Organization, follow-up ability, and results orientation. * Willingness to travel (mandatory). Key Competencies * Assertive communication. * Empathy and objection handling. * Stress tolerance. * Proactivity. * Goal-based work. Working Conditions * Work modality: On-site. * Schedule: Monday to Sunday (midweek day off). * Pay schedule: Biweekly. * Location: Puebla. * Position is a replacement. Salary: $9,600\.00 per month Workplace: On-site employment