Service Technician

Description

Job Summary: Respond to requests and needs from various departments to ensure customer satisfaction as a Service Technician at ENGIE Mexico. Key Highlights: 1. Contribute to the energy transition as a Service Technician. 2. Conduct inspections, reviews, and maintenance of gas installations. 3. Enjoy a rewarding professional experience at ENGIE. Join **ENGIE Mexico** and become a protagonist of the energy transition! We, the 98,000 ENGIE employees, operate across all continents. We rely on our unique integrated model to accelerate growth in renewable energy, develop flexible assets, and operate decentralized gas and electricity infrastructure—supporting our customers’ decarbonization journey. In Mexico, we have 27 years of experience; our four Business Units enable us to serve over 3\.5 million people, generating more than 20,000 direct and indirect jobs. At ENGIE, every talent plays a role in accelerating the energy transition. Make a difference and enjoy a rewarding professional experience. Tackle exciting challenges and build a career path that reflects who you are. **Job Mission:** Timely and properly address requests and needs from various departments to achieve customer satisfaction and prevent complaints or dissatisfaction. **Your Impact:** As a **Service Technician**, you will have the opportunity to directly contribute to our mission by performing the following key responsibilities: * Conduct inspections for high and low consumption, measured pressures, data verification, and service-related requests to ensure accurate measurement and billing for residential and commercial customers. * Inspect meters and installations for zero consumption or potential fraud, in accordance with established procedures, supporting gas consumption billing and collection. * Execute service disconnections and reconnections, as well as installation assembly, disassembly, and modifications, responding to requests from the Collections Department. * Maintain control of meters, materials, and evidence of work performed, in compliance with current policies and procedures. * Validate proper execution of activities by commercial partners through periodic audits and checklists, ensuring adherence to regulations. * Reinforce safety topics through field visits, safety talks, recommendations, and Fresh Eye card implementation. **Requirements:** To join our team as a **Service Technician**, we seek: * **Education and Experience:** Completed technical degree or incomplete bachelor’s degree in Mechanical Engineering or Industrial Automation and Control. 1 year of experience handling gas, general plumbing, and measurement equipment. * **Technical Skills:** Basic Office software proficiency (Excel, PowerPoint, Word). Standard vehicle operation with valid driver’s license. Proficiency in using mechanical tools (pliers, wrenches, cutters, etc.). * **Key Competencies:** Conflict management, negotiation, customer orientation, teamwork, working under pressure, results orientation, adaptability to change, and effective communication. * **Languages:** Not required. At ENGIE, every talent has a role to play in accelerating the energy transition. Make a difference and enjoy a rewarding professional experience. Tackle exciting challenges and build a career that reflects who you are. **Join us and be part of the adventure of the century!** **Our Commitment to Diversity and Inclusion:** At ENGIE, we foster an environment where you feel free to give your best. We value diversity and it is one of our priorities. We commit to providing equal opportunities, focusing on your skills and background. Here, everyone is welcome—regardless of race, disability, religion, gender, sexual orientation, ethnicity, creed, age, or marital status. If you’re ready to tackle exciting challenges and build a career that reflects who you are, we look forward to your application! **Business Unit:** GBU Networks **Division:** Gas Networks Americas \- Mexico **Legal Entity:** NATGASMEX S.A. DE C.V. **Professional Experience:** Prepared (more than 3 and less than 15 years of experience) **Education Level:** High School Diploma/GED/A-Level **Legal Entity:** ENGIE Mexico Our Values Inclusion and diversity form the foundation of our human resources policy. We guarantee equal opportunities for all candidates and commit to creating a workplace as accessible as possible.