Position Summary: Advise customers to identify their service needs, optimizing service delivery and ensuring the best service and sales experience. Key Highlights: 1. Customer advisory and service 2. Building cordial and service-oriented relationships 3. Ensuring the best service and sales experience **Header \- External** ------------------------- VP: VPGM Region Sur Pacífico Entity: Puebla Location Type: Tda Puebla Plaza Villa Verde Pue **Position Objective BTP** ------------------------------- Advise customers to identify their service needs at AT\&T stores, achieving optimization while adhering to established processes and policies. **Main BTP Responsibilities** ------------------------------------- Establish cordial and service-oriented relationships with customers to ensure service quality levels, thereby providing alternatives for problem resolution. Implement quality standards established by Management and ensure the best service and sales experience. Accurately and completely record customer visits in the company’s systems to enhance satisfaction. Carry out specialized activities aligned with established objective-driven processes. **Education (Minimum and Desired)** -------------------------------- * Minimum Education: Technical Career / Completed High School Diploma Desired Education: Incomplete degree in Communication Sciences, Administration or related field; Bachelor’s Degree in Administration or related field. * *If selected as a candidate but not meeting the required education level, you must sign a commitment letter to begin and/or complete the required educational level, and additionally participate in the “Reto Termina tus Estudios” program.* **Experience (Minimum and Desired)** ---------------------------------- * Minimum Experience: 1 year in customer service and sales areas * Desired Experience: 2 years in customer service within the telecommunications industry **Licenses/Certifications Required** ---------------------------------------- **Languages (Speak, Write, Read)** --------------------------------- **Required Computer Software Proficiency** ---------------------------------- **Footer \- External** ---------------------------- At AT\&T Mexico, we know inclusion strengthens our teams; therefore, we promote equal opportunity without discrimination based on gender, sex, sexual orientation, gender identity or expression, age, disability, social status, physical appearance, ethnic origin, skin color, culture, pregnancy, or any other reason. Furthermore, we foster equity of conditions by implementing reasonable accommodations within the workplace.