**Implementation Assistant** **At KORDATA**, we are a national company focused on the sale and development of an **Online Administrative Software**, which provides solutions and the best tools to maintain proper administration in small and medium-sized enterprises. Currently, we are seeking an **Implementation Assistant**, who is responsible for managing and ensuring an appropriate welcome, guidance, training, and follow-up for clients during their implementation process, guaranteeing an orderly, efficient, and successful experience until graduation. **Key responsibilities include:** * Managing the daily schedule for in-person or virtual sessions and/or training with clients. * Conducting follow-up calls. * Reviewing client WhatsApp messages throughout the day to provide support. * Confirming session dates and times with clients, as well as the information they will need; rescheduling when necessary. * Supporting colleagues in follow-up activities when daily tasks allow. * Recording all project-related activities, progress, and requirements in the client’s digital file. * Promptly notifying the Sales Department upon detecting deficiencies, inconsistencies, or discrepancies in the client’s file. * Notifying the direct supervisor when a client wishes to withdraw from the project. * Attending a weekly meeting with the Implementation Coordination team to review each client’s file. * Notifying the Project Leader via WhatsApp upon successful completion of the implementation process (graduation). * Notifying the direct supervisor and preparing the client’s file when a project meets the required criteria to transition to “Graduated” status and execution takes place. * Graduating clients on time and according to their stipulated training period. * Preparing the client’s file to transfer it to the Support Department each time a client graduates. * Tracking client requests through ticket registration. **Desired profile:** * Experience in customer service and/or call centers. * Strong oral and written communication skills. * Excellent service attitude. * Clear diction. * Ability to work effectively in a team. * Training skills. * Administrative management skills. **We offer:** * Job stability. * Growth opportunities. * All statutory benefits. * An outstanding team environment. * Annual bonus. * Annual salary increase based on company performance. * Annual Christmas bonus increase. * Continuous training. Position type: Full-time. Salary: $11,100 monthly (net). Work location: On-site, Centro neighborhood (near Plaza Fiesta and Palacio de Gobierno). Position type: Full-time Salary: $10,500.00 – $11,100.00 per month Benefits: * Salary increases * Gym discount * Option for an indefinite-term contract * Free uniforms Work location: On-site employment