Public Relations Executive

Description

Job Summary: Address daily customer needs, ensuring, maintaining, and exceeding their satisfaction with the transportation service. Key Highlights: 1. Key role in customer satisfaction and continuous service improvement 2. Responsibility for maintaining strong relationships with industrial clients 3. Active participation in service quality management and monitoring SETTEPI DE ORIENTE A specialized transportation services company providing tourist, school, and industrial personnel transportation. We guarantee high-quality service based on continuous improvement to meet customer needs and requirements, positioning ourselves as a national leader in the automotive industry’s preference. We distinguish ourselves as a reliable supplier consistently meeting requirements for punctuality and reliability. Our clients include Lear Corporation, Motherson, Wallenius, Eissman, Cemex, among others. We are certified under ISO 9001:2015\. A leading personnel transportation company seeks: **PUBLIC RELATIONS EXECUTIVE** *“Address our customers’ daily needs to ensure, maintain, and exceed their satisfaction, certifying that the transportation service we provide meets their required quality and punctuality.”* **Profile** * Education: Bachelor’s degree in Administration or related field. * Experience: 2 years in public relations, commercial activities, or customer service. * Salary: $20,000 gross monthly plus statutory benefits. * Valid driver’s license for private vehicles. * Intermediate-level Excel proficiency. **Job Responsibilities** * Weekly client visits to monitor service quality and jointly establish continuous improvement action plans with clients. * Scheduling virtual or in-person meetings with clients. * Requesting action plans and follow-up from respective departments until closure. * Recording and tracking minutes from weekly meetings. * Collecting evidence from various departments (operations, human resources, administration, quality, dispatch) and submitting it to clients. * Preparing daily and weekly reports. * Sending REPSE documents to clients. * Assisting in negotiations for cost increases and service tariff adjustments. * Attending meals and events with clients. * Updating the CRM with complaints and account information. * Providing on-site assistance at hospitals/clinics in case of incidents or accidents. Competencies: Results-oriented, proactive, ethical, committed to quality and continuous improvement, compliance with standards, ability to work under pressure, flexible availability, basic knowledge of MS Office and digital platforms. Work Schedule and Location: * Work Location: Calle San Bernardo No. 901, Cuautlancingo Industrial Corridor. * Schedule: Monday–Friday, 8:00 a.m. to 5:00 p.m.; Saturdays, 9:00 a.m. to 1:00 p.m. Interested candidates should send their CV to the email address provided. Thank you for participating in the process! Sincerely, Settepi de Oriente Employment Type: Full-time Salary: $19,000\.00 \- $20,000\.00 per month Workplace: On-site employment