Job Summary: This role ensures the optimal operation of the technological infrastructure by providing technical support and executing preventive and corrective maintenance at stores and offices. Key Responsibilities: 1. Ensure optimal operation of the technological infrastructure. 2. Provide technical support to stores and offices. 3. Develop and implement preventive and corrective maintenance plans. **Job Mission** The mission of this role is to ensure optimal operation of the technological infrastructure across operations, providing technical support to stores and offices in accordance with established policies, supervisory guidelines, and protocols. Job Description \- Develop and execute preventive and corrective maintenance plans for the technological infrastructure, and perform corrective maintenance as required. \- Install, configure, and update software and/or applications necessary for the operation of stores and plaza offices. \- Maintain inventory control of computing equipment, software licenses, and technology services. \- Manage requests for new equipment and handle warranties, repairs, insurance claims, replacements, and disposal of assets. \- Supervise and advise users on the proper use of applications and technological tools. \- Promptly address all incidents related to the information technology area. **Requirements** \- Bachelor’s degree / Engineering degree in Information Technology, Computer Systems, Telecommunications, or related field. \- 2+ years of experience in technical support and help desk. \- Experience with networks and technological tools. Employment Type: Full-time Salary: $18,320.00 per month Work Location: On-site employment