Job Summary: We are seeking a Technical Support Engineer for Soft Restaurant® to resolve technical inquiries, diagnose software issues, and train customers—transforming the restaurant industry. Key Highlights: 1. Opportunities for growth and continuous learning 2. Transforming the restaurant industry with innovative technology 3. Exceptional work environment Join Soft Restaurant®, Mexico and Latam’s leading restaurant software company! With over 20 years of experience and expansion across 14 countries, we seek passionate individuals eager to accompany us on this great journey. We offer an exceptional work environment with opportunities for growth and continuous learning. Join our mission to transform the restaurant industry with innovative technology! **What will you do?** * Resolve technical inquiries through various channels (phone, email). * Perform software diagnostics and provide effective solutions to issues reported by customers. * Maintain an up-to-date knowledge base with common solutions and best practices. * Train customers on basic and advanced software usage, as needed. * Escalate complex issues to the senior technical support team or development team when necessary. **What do you need?** * Bachelor’s degree in Systems Engineering, Information Technology, or related field. * Basic knowledge of technical support or customer service in the software domain. * Familiarity with operating systems (Windows, Linux). * Basic knowledge of networks and databases. * Familiarity with CRM platforms. **Our Benefits** * Salary with 100% IMSS payroll structure. * Statutory benefits from day one (vacation, year-end bonus, profit-sharing, INFONAVIT, FONACOT, etc.). * Birthday off. * Employee benefits across various business establishments. * Ongoing training and development. * Recreational activities. Employment Type: Full-time, Indefinite-term Salary: $140,000.00 per month Benefits: * Paternity leave exceeding statutory requirements. * Free uniforms. Education: * Completed bachelor’s degree (Mandatory) Experience: * External customer support: 1 year (Mandatory) * Databases: 1 year (Mandatory) Work Location: On-site employment