User Experience Designer

Description

Summary: This role supports US-based clients, delivering impactful solutions by understanding the human side of automation and leveraging OCR for improved document processing. Highlights: 1. Focus on understanding the human side of automation 2. Pivotal role in a technical project team implementing IDP solutions 3. Translate research into actionable insights to influence design At **Rapido Solutions Group**, we connect fast\-growing U.S. companies with top global talent. From **Guadalajara and León**, we create career opportunities that bridge Mexico and the U.S. logistics industry. We value **diversity, joy, and passion**, fostering a dynamic workplace where people grow both personally and professionally. Our goal is to be **the best place to work**, offering wellbeing programs, social initiatives, and real career growth. **Location:** Guadalajara **Schedule:** Monday to Friday 07:00\-16:00 **English Level:** Advanced / Fluent **Position:** User Experience Designer **User Experience Researcher (Mexico)** The User Experience Researcher role is primarily tasked with supporting our US\-based clients and working with a large project team in delivering impactful solutions for our clients. This role focuses on understanding the human side of automation, specifically document processing within custom enterprise Transportation Management Systems (TMS). You will play a pivotal role in a technical project team implementing an Intelligent Document Processing (IDP) solution. By studying user behaviors and current manual workflows, you will provide the insights necessary to design improved processes that leverage Optical Character Recognition (OCR) to automate as much as possible. As a nearshore team member, you will be expected to work in alignment with US time zones and collaborate virtually with the team and client stakeholders. **What you'll do:** * Define comprehensive research goals and select appropriate qualitative and quantitative methods to investigate complex business processes. * Lead the recruitment of participants and conduct user interviews, contextual inquiries, and usability testing to understand current manual document processing workflows. * Analyze user behavior to identify pain points, motivations, and opportunities for efficiency gains through the implementation of document processing and OCR technology. * Collaborate closely with the UX Designer and technical leads to translate research findings into actionable insights, creating personas, user journey maps, and future\-state service blueprints. * Research and benchmark industry best practices regarding automated document processing and OCR to ensure client solutions are best\-in\-class. * Present findings and data\-driven recommendations to stakeholders and the engineering team to influence the design of automated workflows. * Conduct validation testing on proposed automated solutions to ensure they meet user needs and deliver quantifiable efficiency improvements. * Develop and maintain research documentation and contribute to the overall project reporting structure. * Support in the development of executive level presentations / deliverables in Google Slides that adhere to Metafora brand standards. * Adapt to remote collaboration tools and communication methods to align with the US\-based team. **How you'll do it:** * Own It: This is our company, and its success is our success. Every day we act as owners, leaders, and role models to grow the organization collectively and our capabilities individually. * Relationships First: Authentic human connections are make\-or\-break in this industry. The heart of our success as a firm is built on the relationships with one another and our clients. * Excellence Always: Mediocrity is not an option. We set high standards for ourselves, and the people with whom we work. We expect excellence and guarantee satisfaction with our work. * Think Big: We challenge ourselves to stretch and shape each other's thinking to deliver lasting change and true value. * Learn \& Teach: Building and sharing knowledge is our superpower. We develop ourselves, learn from others, and generously share what we know. **What we need:** * Bachelor's degree in Human\-Computer Interaction (HCI), Psychology, Anthropology, Design, or a related field. * 3\-7 years of professional experience in User Experience Research, preferably within a consulting, enterprise software, or logistics environment. * Proficiency in visual collaboration and design tools such as Miro, Visio, and Figma to map workflows and present insights. * Expertise in Microsoft Office Suite (Excel, PowerPoint, Word) or Google Suite (Sheets, Slides, Docs) for data analysis and presentation. * Basic working knowledge of SQL or the ability to learn to perform data analysis. * Strong critical thinking, analytical and problem\-solving skills with a keen attention to detail. ##### ***Aviso de privacidad: (I). Responsable de la protección de sus datos personales. La empresa denominada FIP SOLUTIONS GROUP S. DE R.L. DE C.V. con domicilio en Avenida Naciones Unidas 6780 int 402, Loma Real, Zapopan, Jalisco, será la Responsable y por ende, quien dará tratamiento a sus datos personales. (II). Finalidades del tratamiento de sus datos personales. Se recaba, utiliza, almacena o transfiere sus datos personales, con las finalidades siguientes: proceso de reclutamiento y selección de Rapido Solutions Group a efectos de ajustar su idoneidad para ocupar determinada vacante, para la ejecución de ejercicios, pruebas y actividades de evaluación en general, envío de información de los candidatos a los clientes internos y externos relacionados con el proceso de reclutamiento y selección, resguardo de la información de los candidatos para oportunidades laborales futuras, registro en bases de datos internas para control y análisis de datos del área de reclutamiento y selección, asimismo, una vez que el candidato pasa a ser empleado, para el cumplimiento de obligaciones legales inherentes a la relación existente con Rápido Solutions Group, se resguarda la información con fines estadísticos y de control en las plataformas y software de administración de personal y en cuanto a los expedientes en físicos de empleados, se conservan por el tiempo estipulado por la Ley Federal del Trabajo. Para cualquier asunto relacionado con el aviso de privacidad puede ponerse en contacto al correo electrónico*** ***privacy@rapidosolutionsgroup.com******.***