Position Summary: We are seeking an L2 Application Support Engineer with experience in Visual Basic to analyze, diagnose, and resolve incidents and defects, and maintain code in legacy applications. Key Highlights: 1. L2 Support for Visual Basic applications (VB6, VBA, VB.NET) 2. Root cause analysis and performance issue resolution 3. Collaboration with functional and development teams Capital Empresarial Horizonte, a Mexican company specializing in Human Resources and Information Technologies, is seeking: L2 Application Support Engineer – Visual Basic **Conversational English required** **Hybrid work arrangement** **Work location: CDMX, Guadalajara, Monterrey, or Querétaro** Requirements: * Bachelor’s degree in **Computer Science, Information Systems, or related field** (or equivalent experience). * **3–6 years of experience** in application support or development using Visual Basic technologies. * Prior experience in **AMS, production support, or L2 support** is highly desirable. * Solid experience with **Visual Basic technologies**: * VB6 and/or VB.NET * VBA (Excel, Access, or other Microsoft Office integrations) * Experience with **SQL and relational databases** (SQL Server, Oracle, MS Access). * Strong knowledge of **application support in production environments**. * Skills in **code debugging, analysis, and performance issue resolution**. * Experience working with **legacy applications** and understanding technical debt. * Familiarity with **ITSM tools** (ServiceNow, Remedy, or other ticket management systems). * Basic knowledge of **Windows services, scheduled tasks, and application logs**. ### **Main Responsibilities** * Provide **Level 2 support** for applications developed in Visual Basic (VB6, VBA, and VB.NET). * Analyze, diagnose, and resolve **application incidents and defects** escalated by the L1 support team. * Perform **root cause analysis (RCA)** for recurring or complex issues and propose permanent solutions. * Develop, modify, and maintain **Visual Basic code** to fix bugs and implement minor enhancements. * Support **application interfaces, batch processes, reports, and integrations** with databases and external systems. * Ensure compliance with **ITSM processes** (Incident, Problem, Change, and Release Management). * Prepare and maintain **technical documentation**, including support guides, known error logs, and resolution notes. * Collaborate with functional teams, business users, and development/L3 teams to ensure timely incident resolution. * Participate in **application maintenance, updates, and transition activities**. * Support **production releases**, including validation and post-deployment verification. * Communicate clearly and professionally with stakeholders in English, both written and verbal. ### **Desirable** * Experience in **migration or modernization projects** (e.g., from VB6 to .NET). * Experience supporting applications in **corporate, financial, or retail environments**. * Basic knowledge of **CI/CD or release management**. **We Offer:** * Office hours * 100% payroll-based employment * Salary open to negotiation based on experience * Statutory benefits * Enhanced benefits (family SGMM, SV 1 million, food vouchers, 30-day bonus, PTU)