Second-Level Support - Interlomas

Description

Job Summary: We are seeking an Information Technology Engineer with solid knowledge in networking and cybersecurity, oriented toward the operation and support of infrastructures. Key Highlights: 1. Operation and support of technological infrastructures 2. Ability to diagnose and resolve technical incidents 3. Focus on operational continuity and process improvement We design strategic projects tailored to each client, integrating innovative solutions powered by artificial intelligence to automate processes, optimize print services, and enhance intelligent data capture, recognition, and authentication—all backed by top-tier customer service designed to efficiently and excellently address any requirement. An Information Technology Engineer with solid foundational knowledge in networking and cybersecurity concepts, oriented toward the operation and support of technological infrastructures (general). Must have experience in operating system administration and support; basic server knowledge is desirable. Experience or familiarity with Managed Print Services (MPS) and customer service—including device configuration, print queues, policies, and monitoring—is desirable but not mandatory. Must possess the ability to diagnose and resolve technical incidents, as well as a focus on operational continuity and process improvement. **Technical Knowledge** * Networking fundamentals (TCP/IP, DNS, DHCP, basic VLANs) * Cybersecurity principles (access management, basic hardening, best practices) * Administration and support of: * Windows (client and basic server concepts) * iOS * Linux (desirable) * Basic endpoint management and user support * Managed print concepts (drivers, queues, secure release, monitoring) **Skills** * Analytical thinking and problem solving * User-focused attention and effective communication * Technical documentation * Teamwork and service orientation * Organization and priority management Personal Profile A proactive professional with a continuous learning attitude, focused on service security and quality, capable of adapting to dynamic environments and collaborating with multidisciplinary teams. **What We Offer?** * Monthly salary payment * Statutory benefits * Savings fund * 30-day year-end bonus * Life and personal accident insurance * Collaborative work with specialized teams. * Work location: Interlomas, Huixquilucan. * Working schedule: Monday to Friday, occasional Saturdays If interested, please submit your CV through this channel. Employment Type: Full-time Salary: $12,000.00 per month Benefits: * Savings fund * Option for indefinite-term contract * Discounted cafeteria service Work Location: On-site employment