Field Technical Support

Description

Job Summary: Glory Global is seeking talent for preventive and corrective maintenance of Cash Management equipment, system diagnostics, and field technical support. Key Highlights: 1. Opportunity for professional development in technical support and equipment maintenance 2. Conducting diagnostics and repairs on technological systems 3. Direct interaction with customers for recommendations and follow-up Glory Global, a leading company in Cash Management Technology Solutions, is looking for your talent: **WE OFFER:** * Competitive monthly salary * Direct employment, 100% formal * Statutory benefits from day one * Life insurance * Food vouchers * Travel allowances * Vacation bonus: 50% * Year-end bonus exceeding statutory requirements: 30 days * Paid and continuous training * Uniforms, PPE, tools, and mobile phone **YOU ONLY NEED:** * Experience in maintenance or technical support; internships or social service are acceptable. * Completed technical degree or engineering degree: Mechatronics, Electronics, Computer Science, or related fields. * Availability to work onsite in the eastern part of CDMX and adjacent boroughs. * Valid driver's license and ability to drive a standard vehicle. **YOUR RESPONSIBILITIES:** * Preventive and corrective field maintenance of Glory equipment. * Diagnosing system issues. * Performing repairs and providing technical support. * Issuing customer recommendations regarding equipment care and usage. * Customer communication regarding maintenance progress during implementation. * Collecting and recording information to monitor performance. * Escalating technical issue resolution by promptly seeking guidance or assistance from technical support. * Performing administrative tasks related to services and travel allowances (reports, assessments, etc.). * Properly maintaining and managing assigned tools, spare parts, and resources. *At Glory Global Solutions, we believe in diversity and inclusion. We uphold equal opportunity without discrimination based on gender, race, age, religion, sexual orientation, or any other potentially exclusionary factor.*