Systems and IT Analyst

Description

Job Summary: Ensure the proper functioning of the technology infrastructure by providing technical support, maintenance, and proposing improvements to optimize operations and user experience. Key Highlights: 1. Technical support and infrastructure technology maintenance 2. Process optimization and user experience enhancement 3. Technical operational support for events Job Objective: Ensure the proper functioning of Mexico Makers' technology infrastructure by delivering technical support, preventive and corrective maintenance, as well as proposing technological improvements that optimize internal operations and user experience. Requirements: **Bachelor's degree in Systems, Computer Science, IT, or related field (degree completed). **Minimum 3 years of experience in technical support or IT roles. **Experience in user support. Technical Knowledge: -->Operating systems (Windows, macOS). -->Basic networking (configuration, troubleshooting). -->Equipment maintenance. -->Google Workspace / Microsoft 365. -->Antivirus management and basic cybersecurity. -->Preferred: 3D printer operation. Main Responsibilities: **Provide technical support to users (hardware, software, network). **Install, configure, and maintain computing equipment and technological devices. **Administer networks (LAN/WiFi), basic servers, and internal systems. **Perform preventive and corrective maintenance on equipment. **Manage incidents and support tickets. **Implement technological improvements to optimize processes. **Support integration of digital tools and software. **Safeguard information security (backups, access control, antivirus). **Coordinate with technology vendors when necessary. **Support technical operations for events or workshops (highly important given Mexico Makers' business focus). Employment Offer: Salary: $11,000–$13,000 gross monthly. Statutory benefits (IMSS, year-end bonus, vacation). On-site work (Cool. Irrigación). Monday–Friday, 9:00–18:00 hrs. -Requirements- Minimum education: Higher education – Bachelor's degree. 3 years of experience. Keywords: analyst, system