Job Summary: We are seeking a professional to resolve technical inquiries, diagnose software issues, and train customers on using our innovative technology. Key Highlights: 1. Exceptional work environment with continuous growth and learning 2. Mission to transform the restaurant industry with innovative technology 3. Ongoing training and development Join **Soft Restaurant®,** Mexico and Latam’s leader in restaurant software! With over 20 years of experience and expansion across 14 countries, we seek passionate individuals eager to accompany us on this great journey. We offer an exceptional work environment with opportunities for growth and continuous learning. Join our mission to transform the restaurant industry with innovative technology! **What will you do?** * Resolve technical inquiries via multiple channels (phone, email). * Perform software diagnostics and provide effective solutions to issues reported by customers. * Maintain an up-to-date knowledge base with common solutions and best practices. * Train customers on basic and advanced software usage, as needed. * Escalate complex issues to the senior technical support team or development team when required. **What do you need?** * Bachelor’s degree in Systems Engineering, Information Technology, or related field. Minimum 1 year of experience in technical support or customer service within the software industry. * Knowledge of operating systems (Windows, Linux) * Basic knowledge of networks and databases * Familiarity with CRM platforms. **Our Benefits** * Competitive salary via 100% IMSS payroll structure. * Statutory benefits from day one (vacation, year-end bonus, profit-sharing, INFONAVIT, FONACOT) * Birthday off * Employee benefits across various business establishments * Ongoing training and development * Recreational activities ***Remember to update your contact information.*** Position Type: Full-time, Indefinite term Salary: $50,024.42 per year Work Location: Hybrid remote in Mérida, Yuc.