Warranty and Technical Support Executive

Description

Corporate seeks a Warranty and Technical Support Executive to work in Tlalnepantla. **Experience:** * Minimum 1–2 years of experience in warranties, customer service, technical support, or after-sales (experience with swimming pool and water treatment products and equipment is preferred) * Availability to travel nationwide as required for technical visits to clients. * Intermediate knowledge of hydraulic equipment, swimming pools, pumping, or water treatment (preferred). * Proficiency in Excel and databases (basic/intermediate level). * Experience with customer case or incident management platforms (preferred). Responsibilities: * Receive, analyze, and track warranty requests and technical inquiries from customers, suppliers, and internal company staff. * Conduct on-site visits to customers located across various regions of the country to provide technical support and problem resolution. * Coordinate shipments of spare parts, replacements, or returns related to warranty claims. * Maintain ongoing communication with manufacturers to improve response times to technical inquiries. * Train and guide internal staff, customers, or distributors on product usage and warranty processes. * Support the department in project quotations and verification of materials requiring NOM certification. Compensation: * Monthly gross salary: $18,000 to $20,000 * Food vouchers: $1,250 * Year-end bonus: 30 days * Additional vacation days * Accidental death insurance * Medical discount card Salary: $18,000\.00 \- $20,000\.00 per month Benefits: * Company parking * Additional vacation days or paid leave * Food vouchers Work location: On-site employment