Technical Support Analyst

Description

Job Summary: We are seeking a Technical Support Analyst to investigate, diagnose, and resolve application issues while providing support and maintaining product knowledge. Key Highlights: 1. Professional development opportunities and interesting work 2. Vibrant and inclusive culture with talented colleagues 3. Diverse career and well-being opportunities **Company:** ------------ Marsh **Description:** ---------------- We are looking for a talented **Technical Support Analyst** to join our IT team in Mexico City. This position is hybrid and requires working in the office at least four days per week. **We count on you to:** * Investigate, categorize, diagnose, and resolve technical issues in applications reported by customers. * Assist in problem resolution and incident handling. * Develop and maintain deep knowledge of our product offerings. * Provide application support until tickets are resolved. * Formulate proposals for problem resolution and/or improvements. * Ensure all relevant implementation, support, and change management processes are followed (e.g., Software Development Lifecycle and Change Management). * Support project teams to ensure technology-related projects are successfully implemented on time and with minimal impact on the production environment. * Internal customer management and global exposure. * Provide support across multiple regions, including the U.S., Canada, and Latam. **What You Need:** * Technical or bachelor’s degree in a technology-related discipline. * Knowledge of Service Desk. * Minimum 1–3 years of experience in IT support or related areas. * Advanced English proficiency. **What Makes You Stand Out?** * Excellent problem-solving and analytical skills. * Effective communication and interpersonal skills. * Ability to collaborate effectively within a team. * Experience working with both internal and external customers is valued. **Why Join Our Team?** * We help you become your best self through professional development opportunities, interesting work, and supportive leaders. * We foster a vibrant and inclusive culture where you can work alongside talented colleagues to create new solutions and generate impact for colleagues, clients, and communities. * Our scale enables us to offer diverse career opportunities, as well as benefits and rewards that promote your well-being. Marsh (NYSE: MRSH) is a global leader in risk, reinsurance, capital, people and investment, and management consulting, advising clients in 130 countries. With annual revenue of $27 billion and over 95,000 colleagues, Marsh helps build trust to thrive through the power of perspective. For more information, visit corporate.marsh.com or follow\-us on LinkedIn and X. ### **Marsh is committed to creating a diverse, inclusive, and flexible workplace. Our goal is to attract and retain top talent and embrace diversity across age, origin, disability, ethnicity, family responsibilities, gender identity or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected under applicable law.** ### **Marsh is committed to hybrid work, which includes the flexibility to work remotely and the benefits of collaboration, connection, and professional development gained from working together in the office. All Marsh colleagues must be in their local office or working on-site with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week when the entire team is together in person.**