ABL - Level 1 Analysts - Support

Description

Job Summary: We are seeking a Help Desk / Service Desk Specialist to handle Level 1/Level 2 incidents and requests, with a strong focus on customer service. Key Highlights: 1. Offers a unique recruitment and onboarding experience. 2. Collaborative work environment built upon 7 core values. 3. Promotes career and professional skills development. **Extended Description** --------------------- **Recruiter:** Daniela Gaviño **Location:** Mexico City **Industry:** Financial sector **Work Modality:** On-site **Your Responsibilities:** * Profiles for remote and on-site support of Level 1/Level 2 incidents and requests for users across the country. * Ticketing tool management (ServiceNow preferred). * Customer-oriented approach and strong communication skills with end users; ITIL Foundation certification is desirable. **Required Knowledge and Experience:** * 2\-3 years of experience in Help Desk / Service Desk. * Experience supporting Windows 10/11, corporate email, Microsoft Office suite, and basic user configurations. **Extended Description** --------------------- **Skills:** Ability to work under pressure, high-quality output, and results-oriented mindset **Your Career at Capgemini** * Working in a team environment, our consultants focus on analyzing, designing, and developing technology-based solutions for Capgemini’s clients. * You will collaborate with functional, technical, and business specialists to help implement and integrate innovative solutions and systems—including methodologies, techniques, and tools. * You will contribute responsibly and promptly to client satisfaction by delivering services and products that generate added value. * Capgemini offers competitive compensation and benefits exceeding statutory requirements. * Our global headquarters are in Paris, France, and we operate in over 50 countries. We have more than 340,000 professionals in Mexico, located in Mexico City, Aguascalientes, and Monterrey. * Capgemini has developed proprietary global methodologies: Collaborative Business Experience and Rightshore. **Why You’ll Love Working at Capgemini:** * We offer a unique recruitment and onboarding experience and support you in building the foundation of your career and professional skills. * We provide a collaborative work environment grounded in our 7 values: Honesty, Boldness, Trust, Freedom, Team Spirit, Humility, and Fun. * We foster an environment that enables you to plan and develop your career. *“At Capgemini Mexico, our goal is to attract top talent and cultivate a diverse and inclusive workplace; therefore, we do not discriminate based on race, gender, sexual orientation, gender identity or expression, or any other personal characteristic. All applications are welcome and will be evaluated for selection processes solely on the candidate’s merit relative to the job requirements and/or experience. For validation purposes, we will securely use your data—including but not limited to video images or screenshots—during recruitment, hiring, and/or onboarding processes. For your security, please review our privacy notice at: *https://www.capgemini.com/mx\-es/aviso\-de\-privacidad\-para\-candidatos\-a\-ocupar\-una\-vacante/*