Mexico City POS Consultant – Level 2 Support Analyst Recruiter: Rodolfo Ponce Position: POS Consultant – Support Analyst Location: Mexico City Industry: Retail Chain Work Mode: Hybrid Your Responsibilities: PL/SQL knowledge. Intermediate knowledge of the ITIL methodology. Intermediate knowledge of SQL databases (Intermediate). Required Knowledge and Experience: 1–2 years of experience in Technical Support handling tickets. Proficient use of computer tools. Technologies: SQL, ITIL, PL/SQL. Skills: Ability to work under pressure, high-quality output, results-oriented. Your Career at Capgemini Working in a team environment, our consultants focus on analyzing, designing, and developing technology-based solutions for Capgemini’s clients. You will collaborate with functional, technical, and business specialists to help develop the implementation and integration of innovative solutions and systems—including methodologies, techniques, and tools. You will contribute responsibly and promptly to customer satisfaction by delivering services and products that generate added value. Capgemini offers competitive compensation and benefits exceeding statutory requirements. Our global headquarters are in Paris, France, and we operate in over 50 countries. We employ over 340,000 professionals in Mexico, located in Mexico City, Aguascalientes, and Monterrey. Capgemini has developed proprietary global methodologies: Collaborative Business Experience and Rightshore. You’ll love working at Capgemini because: We offer a unique recruitment and onboarding experience and support you in building the foundation of your professional career and skills. We provide a collaborative work environment grounded in our seven core values: Honesty, Boldness, Trust, Freedom, Team Spirit, Humility, and Fun. We foster an environment that enables you to plan and develop your career. 'At Capgemini Mexico, our goal is to attract top talent and cultivate a diverse and inclusive workplace; therefore, we do not discriminate based on race, gender, sexual orientation, gender identity or expression, or any other personal characteristic. All applications are welcome and will be evaluated solely on the candidate’s merit relative to the job requirements and/or experience. For validation purposes, we will securely use your data—including but not limited to video images or screenshots—during selection, hiring, and/or onboarding processes. For your security, please review our Privacy Notice at: https://www.capgemini.com/mx\-es/aviso\-de\-privacidad\-para\-candidatos\-a\-ocupar\-una\-vacante/ Job Description Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. 1\. Applies scientific methods to analyse and solve software engineering problems. 2\. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. 3\. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4\. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5\. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Job Description \- Grade Specific Is the entry level in Software Engineering with a foundational understanding on programming concepts, software design and software development principles. Consistently works to direction with reducing supervision, producing accurate and reliable results. They are expected to be eager to learn and know when to ask questions and check for understanding. Understands and follows work processes. Is aware of costs related to own work. Organises own time to deliver against tasks set by others with a short term horizon. Works co\-operatively with others to achieve team goals and has a direct and positive impact on project performance. Actively seeking feedback to improve and starting to manage own career with support. Ref. code 377431\-es\_ES Posted on 10 Dec 2025 Experience level Experienced Professionals Contract type Permanent Location Mexico City Business unit ABL AMERICAS Brand Capgemini Professional communities Software Engineering