COLLECTIONS LEADER (FIXED DAY OFF ON SUNDAY) + BONUSES

Description

Job Summary: Fintech Collections Leader who leads teams to maximize portfolio recovery, designs strategies, provides training, and ensures regulatory compliance in a dynamic environment. Key Highlights: 1. Team leadership in Fintech collections 2. Design and implementation of effective collection strategies 3. Team training and continuous development DESCRIPTION An innovative company in the Fintech sector, committed to excellence and continuous growth. We seek talent that shares our vision and is ready to take on new challenges. **Key Responsibilities:** * **Team Leadership:** Lead and motivate the collections team to consistently exceed portfolio recovery targets and key performance indicators (KPIs). * **Collections Strategy:** Design and implement effective collection strategies tailored to different stages of debtor delinquency. Rigorously supervise the execution of standard processes and call scripts by the team. * **Case Management:** Efficiently assign daily collections cases, performing constant follow-up and monitoring of tasks and recovery data to maximize team productivity. * **Training and Development:** Provide personalized coaching, professional guidance on script usage, and ongoing technical training to the team. The goal is to enhance their communication skills and improve the success rate of collection activities. * **Analysis and Reporting:** Analyze collection activity results, identify areas for improvement, and generate periodic reports for management. * **Regulatory Compliance:** Ensure all collection activities strictly comply with applicable legal regulations and internal company policies. * **Continuous Improvement:** Foster a culture of continuous improvement, encouraging the team to propose new ideas and approaches to optimize collection processes. **Essential Requirements:** * **Experience:** Minimum 3 years of verifiable leadership experience in collections, preferably within the financial or Fintech sector. * **Call Center Experience:** Solid track record of at least 4 years of experience in call center environments. * **Leadership Experience:** Minimum 2 years of experience managing and leading teams. * **Communication Skills:** Excellent verbal and written communication skills, with ability to negotiate and persuade effectively. **Desired Skills (Not Mandatory):** * Knowledge of collections management software. * Ability to analyze data and generate metrics. * Adaptability to dynamic and rapidly evolving environments. * Proactivity and problem-solving capability. **We Offer:** * Immediate hiring. * Gross monthly salary of $11000 * Monthly bonuses of $9000 * Professional development opportunities within a leading Fintech sector company. * A dynamic and collaborative work environment. If you meet the profile and are ready to take on this exciting challenge, we want to meet you! **Keywords:** collections, call center, leader, Fintech, recovery, portfolio, KPIs, management, team, strategy, communication, negotiation, leadership, analysis, productivity. REQUIREMENTS **Essential Requirements:** * **Experience:** Minimum 2 years of verifiable leadership experience in collections, preferably within the financial or Fintech sector. * **Call Center Experience:** Solid track record of at least 4 years of experience in call center environments. * Communication skills. * **Experience:** Minimum 3 years of verifiable leadership experience in collections, preferably within the financial or Fintech sector. * **Call Center Experience:** Solid track record of at least 4 years of experience in call center environments.