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Call Center & Customer Service in Tizayuca

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Tizayuca

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Location:Tizayuca

Category:Call Center & Customer Service

Marketing Manager64675004639746120

Marketing Manager

* Job Reference: 2492870357\-2 * Date Posted: 2 December 2025 * Recruiter: Consortium Professional Recruitment Ltd * Location: City, Leeds * Salary: £40,000 to £45,000 * Bonus/Benefits: £40,000 \- £45,000 * Sector: Business development, Creative \& design, Marketing, Print, Sales * Job Type: Permanent **Job Description** ------------------- **Marketing Manager** **Location: Leeds** **Salary: £45,000** Consortium Professional Recruitment is acting on behalf of a fast\-growing, innovative company based in Leeds, seeking a talented Marketing Manager to join their dynamic team at a brand new office. With ambitious growth plans and a collaborative culture, this is your chance to make a real impact across multiple marketing disciplines. **Key Responsibilities:** This is a stand alone role, covering all aspects of marketing, your duties will include: * Drive brand awareness, lead generation, and revenue growth. * Oversee integrated campaigns across digital, social media, email, print, and other channels, ensuring maximum impact and ROI. * Manage content creation, including blogs, videos, whitepapers, infographics, and marketing copy, optimised for SEO and audience engagement. * Develop and execute go\-to\-market strategies for new products, including product messaging, value propositions, and sales enablement materials. * Manage social media platforms, engagement strategies, and influencer/partnership collaborations while maintaining brand voice and consistency. * Maintain and develop brand guidelines, ensuring consistent messaging, identity, and customer experience across all touchpoints. * Analyse performance metrics across campaigns, digital channels, and customer engagement to continuously improve results. * Conduct market research, competitor analysis, and customer insight gathering to inform strategy and innovation. * Collaborate closely with sales, product, and customer service teams to align marketing initiatives with business priorities. * Manage marketing budgets and resources effectively, ensuring campaigns deliver measurable results **About You:** The successful candidate will ideally have the following attributes: * Strong experience in marketing, preferably in a stand alone role, with experience of building a strategy from initial conception to final execution * Proactive, creative, and results\-driven, with excellent communication skills. * Comfortable working in a fast\-paced, evolving environment. * Passionate about building brands, driving campaigns, and delivering measurable results. * Experience working in Home Improvement, DIY or retail is essential for this role. **Why Join?** * Work for a rapidly growing, forward\-thinking business. * Be part of a collaborative team where creativity and innovation are celebrated. * Lead and shape marketing strategies that directly influence business growth. * Competitive salary and opportunities for professional development. * Attractive salary and benefits package with the opportunity to develop a marketing strategy from scratch. If you are a marketing professional looking for your next challenge in a high\-growth and fast paced environment, we want to hear from you! Consortium Professional Recruitment Ltd are a professional level recruitment consultancy specialising in the delivery of high relevance recruitment services on behalf of our clients across the UK. We regularly receive large responses to our advertising which can make providing individual feedback to every applicant challenging. If you haven t received a reply from us within 14 day of your application, we regret to say your application has been unsuccessful on this occasion. We have a policy of retaining your details for future vacancies unless you request otherwise.

Ópalo Sur 32, Tizayuca, 43806 Tizayuca, Hgo., Mexico

MXN 40,000-45,000/year

Customer Support64668298100099121

Customer Support

Apollo.io is the leading go\-to\-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1\.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top\-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members. **The Role** **The Product Advocate position is open to residents of** **Mexico City** **and requires full English fluency.** Apollo.io is seeking dedicated and knowledgeable people to join Apollo.io as a Product Advocate. This pivotal role involves delivering exceptional customer experiences by leveraging deep product expertise and strong communication skills. The Product Advocate troubleshoots and resolves customer issues, optimizes support processes, and contributes to Apollo’s values\-driven culture. By collaborating across teams, this role ensures customers achieve their goals while demonstrating ownership, curiosity, and a commitment to continuous improvement. ### **Responsibilities** * Handle customer inquiries in digital and voice channels in our CRM of choice to provide technical and product support. * Ask thoughtful questions to troubleshoot and resolve customer issues, escalating complex problems effectively. * Stay up\-to\-date on product changes, new features, and integrations, proactively expanding knowledge. * Validate workflows with peers and identify patterns in customer feedback to inform internal discussions. * Take ownership of ensuring customers understand key features and benefits aligned with their goals. * Consistently adhere to SLAs, meeting key performance metrics such as resolution time and CSAT. ### **Required Qualifications** * Minimum proven experience of **2 years in at least one entry\-level tech Customer Support or Technical Support role** * **Strong problem\-solving skills with the ability to troubleshoot and resolve complex customer issues.** * **Ability to adapt to change and remain flexible in a dynamic work environment** * **Excellent english communication skills, both written and verbal, with an empathetic approach.** * **Proficiency with support tools, including live chat and ticketing systems along with processes and metrics like resolution time, customer satisfaction (CSAT), and ticket volume trends.** * Demonstrated ability to manage time effectively and adhere to SLAs. * Proficiency in tailoring technical explanations for non\-technical audiences. + **Note**: If you are studying or have finished a data science or engineering degree we will happy to consider your application if you don't meet the minimum proven experience requirement previously mentioned ### **Preferred Qualifications** * Background in SaaS or technology\-focused roles. * Experience analyzing customer feedback to inform product or process improvements. * Familiarity with tools like Jira, Salesforce, and REST API integrations. * Strong foundational knowledge of integration and filtering systems. * Basic programming knowledge. ### **We are AI Native** Apollo.io is an AI\-native company built on a culture of continuous improvement. We’re on the front lines of driving productivity for our customers—and we expect the same mindset from our team. If you're energized by finding smarter, faster ways to get things done using AI and automation, you'll thrive here. ### **Why You’ll Love Working at Apollo** At Apollo, we’re driven by a shared mission: to help our customers unlock their full revenue potential. That’s why we **take extreme ownership** of our work, **move with focus and urgency**, and **learn voraciously** to stay ahead. We invest deeply in your growth, ensuring you have the resources, support, and autonomy to **own your role and make a real impact**. Collaboration is at our core—we’re **all for one**, meaning you’ll have a team across departments ready to help you succeed. We encourage **bold ideas and courageous action**, giving you the freedom to experiment, take smart risks, and drive big wins. If you’re looking for a place where your work matters, where you can push boundaries, and where your career can thrive—Apollo is the place for you.

Ópalo Sur 32, Tizayuca, 43806 Tizayuca, Hgo., Mexico

Negotiable Salary

Fac Underwriting Coordinator II, Mexico City (MX)64675005705090122

Fac Underwriting Coordinator II, Mexico City (MX)

**Location:** Mexico City, MX **About the Team** We are a friendly and diverse group of individuals located in the U.S., Canada, and Mexico with varying levels of experience in the reinsurance industry. We support North America Property and Casualty Reinsurance teams and units in delivering on their core mandates. We are part of a global team called Reinsurance Business Operations, and we collaborate closely with our colleagues all over the world. **About the Role** Provide our team of Facultative Underwriters with support for all non–client facing activities, including but not limited to: * Data entry of Submission risk clearance * Policy tracking and client follow\-ups for missing documents * Provide administrative support regarding records management and processes for the business relationships in his/her area of responsibility * Assists in the planning and reporting process including data gathering and data entry * Enforces and maintains guidelines throughout all facultative risks including archiving and storage planning Additionally, this role requires someone who feels comfortable working with data, identifying inconsistencies, and organizing information in a clear and reliable way. A big part of the job is handling information flows, spotting gaps, and ensuring accuracy across systems and documents — so an analytical mindset and ease with structured tasks are essential. **About You** * Excellent written and verbal communication skills necessary (English and Spanish) * Strong attention to detail * Demonstrates a positive attitude, proactive thinking and effectiveness as a team player * Applies accurate logic and common sense in decision making * Strong customer focus and service orientation * Ability to adapt quickly to changes in tasks and priorities * Comfortable working both independently and collaboratively * Ability to support underwriters in different locations * Demonstrates willingness to seek new knowledge and tasks, questions current processes while suggesting improvements * Comfortable working with data, spotting inconsistencies, and maintaining organized and accurate information across multiple systems. **About Swiss Re** Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance\-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting\-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world. Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability. If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience. **Keywords:** **Reference Code:** 136295 Open Job\_Advertisement\_Benefits\_Mexico in overlay

Isabel La Católica 5, Centro Histórico de la Cdad. de México, Centro, Cuauhtémoc, 06000 Ciudad de México, CDMX, Mexico

Negotiable Salary

Bilingual Customer Experience Advisor64675005596417123

Bilingual Customer Experience Advisor

**Request ID:** 218757 **Employee Referral Program – Estimated Payout:** $0.00 **Salary Range:** — *The indicated salary range is for reference only. The actual offer may vary depending on a number of factors, including but not limited to the selected candidate’s relevant knowledge, experience, and skills.* We are committed to continuing our investment in our employees and supporting your ongoing career development at Scotiabank. **Purpose** Contribute to the overall success of the Contact Center in Mexico serving Canadian customers by delivering a professional, friendly, positive, and high-quality service experience that meets customer needs and builds lasting, profitable relationships. Perform all activities and transactions required by the customer using systems, applications, and records—providing solutions, advice, information, and guidance—with a focus on the “voice of the customer” to deliver service excellence. **Responsibilities** * Promote a customer-centric culture to deepen customer relationships and leverage the Bank’s extensive relationships, systems, and expertise. * Strictly adhere to Scotiabank’s Global Sales Principles and Institutional Sales Conduct Framework: * Place the customer at the center of your actions and help them improve their situation. Always prioritize their needs above your own. * Serve as an ambassador for the Bank and always honor commitments made to your customers. * Be transparent with your customers: clearly explain all available options, benefits, terms, and conditions. Treat every customer honestly. * Ensure you obtain your customer’s consent and protect their information. * Protect both the customer and the Bank: take time to understand your customer and comply fully with all applicable legal and regulatory requirements. * Behave honestly and with integrity, live Scotiabank’s values, and expect the same from your colleagues. * Build and strengthen customer relationships through activities associated with maximizing opportunities to promote the Bank’s products and services—contributing to the achievement of financial objectives while delivering exceptional service experiences to our customers. * Achieve and maintain established service-level standards, including: Customer Satisfaction Surveys, AHT (Average Handle Time), Quality Assurance Programs, OSAT (Overall Satisfaction), Solutions, Adherence, Call Resolution, avoiding excessive auxiliary time, and all other operational KPIs—ensuring productivity goals are met without limitation to those listed above, and including all indicators defined in the current Balanced Scorecard (BSC). * Comply with confidentiality agreements regarding access to customer information systems. * Comply with Scotiabank’s Policies and Guidelines related to the Protection of Customer Personal Information, PII Standards, and Employee Information Protection. * Learn and adapt to new technologies, processes, and metrics—supporting Bank initiatives for improvement and change—and commit to completing and passing all courses (mandatory and regulatory), workshops, programs, e-learning modules, and any other training provided by Scotiabank. * Behave honestly and with integrity toward Scotiabank customers and employees. * Collaborate with Team Leader/Manager to identify skills, behaviors, and competencies (coaching) needed to achieve objectives. * Maintain strict adherence to Bank manuals, policies, guidelines, procedures, scripts, and applicable regulations governing your role—minimizing institutional risk and loss while safeguarding and ensuring the confidentiality of our customers. * Maintain accuracy, effective documentation, and case control for matters requiring follow-up or escalation—taking appropriate and precise actions to resolve them. * Act as a liaison with coordination across various departments—including branches, vendors, fraud units, and specialized product teams—to fully satisfy the customer and resolve their requests promptly and effectively at first contact. * Perform duties inherent to the position and any other tasks assigned by your immediate supervisor that support the achievement of departmental objectives. * Understand the Bank’s risk culture and how risk appetite must be considered in daily activities and decisions. * Actively carry out efficient and effective operations within respective areas while ensuring the appropriateness, compliance, and effectiveness of daily business controls—fulfilling obligations designed to mitigate operational risk, regulatory non-compliance risk, money laundering and terrorist financing risk, and conduct risk—including responsibilities stipulated under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, International Anti-Money Laundering and Counter-Terrorist Financing Manual, and Business Conduct Guidelines. At Scotiabank, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. All employees must comply with the Bank’s policies, standards, codes, and guidelines relating to non-discrimination and workplace accommodations. If you require any accessibility-related accommodation during the recruitment process, please inform our Talent Acquisition team. **Scotiabank is an inclusive employer that respects diversity and does not discriminate in any way.** **Scotiabank does not, under any circumstances, request pregnancy or HIV testing.** Thank you for your interest. However, only candidates selected for interviews will be contacted. Location(s): Mexico : Mexico : Cuautitlán Izcalli Scotiabank is a leading bank in the Americas. Inspired by our corporate purpose—“for tomorrow”—we help our customers, their families, and their communities succeed through a full range of advice, products, and services in personal and commercial banking, wealth management, private banking, corporate and investment banking, and capital markets. At Scotiabank, we value the unique skills and experiences each person brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require any accommodation during the recruitment and selection process—including, for example, an accessible interview location, documents in alternate formats, sign language interpretation, or assistive technology—please inform our Recruitment team. If you need technical support, click here. Candidates must apply directly online if they wish to be considered for this position. We thank all candidates for their interest in this career opportunity at Scotiabank; however, only those selected for an interview will be contacted.

C. Lázaro Cárdenas 66, San Francisco Tepojaco, 54745 Cuautitlán Izcalli, Méx., Mexico

Negotiable Salary

Telephone Collection Executives Supervisor64675005533570124

Telephone Collection Executives Supervisor

Join **LEGAL CONSORTIUM**. We are professionals specializing in managing **delinquent portfolios** for nationally recognized financial institutions. We are seeking a **TELEPHONE EXECUTIVES SUPERVISOR**. If you are motivated by exceeding targets, developing talent, and optimizing processes, this is the right opportunity for you. Your responsibilities: **· Team Management:** Monitor and evaluate both group and individual performance, and provide constructive coaching to enhance team skills and results. **· Strategy and Execution:** Implement strategies and techniques to improve collections management and agreement attainment, ensuring achievement of monthly goals and objectives. **· Problem Resolution:** Manage and resolve operational and telephone service issues. Requirements: · Prior experience supervising executive teams (1 year). · Proficiency in Excel. · Experience using call management tools. · Experience in the collections field. · Completed high school education. We offer: · Base salary of $9,000 + commissions (earnings exceed $12,000). · Professional development opportunities. Employment type: Full-time. Salary: $9,000.00 – $12,000.00 per month. Education: * Completed high school (preferred). Work location: On-site employment.

Rosas de Mayo 242, Benito Juárez, 57000 Cdad. Nezahualcóyotl, Méx., Mexico

MXN 9,000-12,000/year

Administrative Assistant / Shipping Coordinator64675005360770125

Administrative Assistant / Shipping Coordinator

Job Description: **Job Description:** The Shipping Assistant will be responsible for coordinating and tracking activities related to shipping logistics, invoicing, and data entry into digital tools such as Excel, ensuring delivery efficiency and compliance. **Requirements:** * **Education:** Completed high school education. * **Experience:** * Minimum 1 year of experience in logistics, shipping, or warehouse administration. * Experience in invoicing (preferably using invoicing systems). * **Technical Skills:** * Proficiency in Excel (pivot tables, filters, basic formulas). * Familiarity with shipping and invoicing management systems. **Responsibilities:** * Planning, coordination, and tracking of domestic and international shipments. * Preparation and review of invoices according to company guidelines. * Updating reports and databases in Excel. * Continuous communication with carriers, customers, and warehouses. * Control and filing of documentation related to shipments. * Identification and resolution of issues related to deliveries or invoicing. **Competencies:** * Organization and attention to detail. * Analytical ability and problem-solving skills. * Ability to work collaboratively and under pressure. * Effective communication. **We Offer:** * Competitive salary. * Statutory benefits. * Opportunities for professional growth and development. Employment Type: Full-time, Indefinite-term Contract Salary: $10,000.00 MXN per month Work Location: On-site employment

C. Lázaro Cárdenas 66, San Francisco Tepojaco, 54745 Cuautitlán Izcalli, Méx., Mexico

MXN 10,000/month

Administrative Assistant, Technical Service64675005329794126

Administrative Assistant, Technical Service

**Job Description:** Support the Technical Service Coordination team in scheduling, tracking, documenting, and executing services provided to customers and within the organization. Ensure order, control, and administrative support for projects within the Technical Service Department. **Key Responsibilities:** · Administer and control the Technical Service Department’s tool inventory. · Manage scheduling, tracking, and documentation of orders and work projects. · Administer project files and ensure that documentation for each project is complete and up to date. · Manage security requirements and documents for access to industrial plants. · Review and validate service reports submitted by technicians. · Record services performed on a weekly basis and keep the Technical Service Coordination team informed. · Enter pre-filled service orders and assist in publishing the weekly activity schedule. · Maintain the Service Coordinator’s calendar to ensure orderly execution and completion of tasks. **Candidate Profile:** Education: · Completed high school (preparatoria) · Completed technical high school (técnico bachiller) · Technical or intern-level studies in Administration Experience/Knowledge Area: · Minimum two years in a similar role. · File, project, and order administration. · Industrial safety processes. · Handling or control of equipment and tool inventory. · Microsoft Office suite **We Offer:** · Position salary range: MXN $8,000.00 to $12,000.00 per month (gross). · Statutory benefits · Punctuality and Attendance Bonus Employment Type: Full-time Salary: MXN $8,000.00 – $12,000.00 per month Work Location: On-site employment

Ignacio Manuel Altamirano 78, San Rafael, Cuauhtémoc, 06470 Ciudad de México, CDMX, Mexico

MXN 8,000-12,000/year

Sales64675005213827127

Glasstek.Co is a Mexican company dedicated to the retail and wholesale sale of architectural and industrial glass processing. We are seeking Sales Executives specializing in glass and glazing systems, working Monday through Friday from 7:30 AM to 5:00 PM. **Requirements:** \- Age between 23 and 48 years old \- Valid and up-to-date basic documentation \- Minimum one year of sales experience with products and/or services (any industry) \- Experience in sales execution and quotation preparation \- Availability, honesty, and professional appearance \- Residence no more than one hour away from the workplace \- Completed high school education (certificate or official document required) **We offer:** \- Biweekly base salary \- Sales commissions \- Statutory benefits \- Ongoing training and specialization in the glass industry Note: Please attach your updated CV for evaluation or contact us via WhatsApp at 56 5118 6294. Employment type: Full-time, indefinite-term contract Salary: $9,000.00 \- $10,000.00 per month Benefits: * Salary increases * Option for an indefinite-term contract * Company-provided mobile phone Education: * Completed high school (Mandatory) Experience: * Sales management: 1 year (Mandatory) Work location: On-site employment

Pte. 134 718, Industrial Vallejo, Azcapotzalco, 02300 Ciudad de México, CDMX, Mexico

MXN 9,000-10,000/month

Tender Executive64675004566401128

Tender Executive

A commercial company within the group is seeking: A professional with solid experience in the end-to-end management of **public and private tender processes**, specialized in the marketing of goods and services. **Key responsibilities:** * Negotiation with suppliers. * Cost control and process optimization to maximize bid profitability. * Proficiency in government procurement platforms and commercial analysis tools. * Identification of opportunities and analysis of tender documents. * Evaluation of technical and administrative requirements, as well as preparation of highly competitive proposals compliant with regulatory standards and client needs. Results-oriented, with strong ability to work under pressure, manage multiple projects simultaneously, and ensure timely delivery of critical documentation. Recognized for strategic thinking, attention to detail, and capacity to build collaborative relationships with clients, commercial partners, and contracting entities. **Key areas of specialization:** * End-to-end management of public and private tenders * Analysis of tender specifications, terms of reference, and legal requirements * Preparation, review, and submission of technical and financial proposals * Contract management and post-award follow-up * Supplier relationship management and price negotiation * Strategic planning and budgetary control * Proficiency in government procurement platforms * Development of market-intelligence-driven commercial strategies Employment type: Full-time Salary: $12,000.00 – $14,000.00 per month Work location: On-site employment

Lago Viesca 14, Anáhuac I Secc, Miguel Hidalgo, 11320 Ciudad de México, CDMX, Mexico

MXN 12,000/year

Recruitment Executive64675004606722129

Recruitment Executive

*This job posting is from the Talenteca.com job board* ### **Job opening at Traiding Service Green in Juarez - Cuauhtémoc, Mexico City** At Traiding Service Green, we have over 6 years of experience in security, customer service, and security camera sales. Our company was founded with the mission of being an establishment that delivers quality and professional service, aiming to ensure the security and integrity of any facility while guaranteeing speed, quality, and personalized attention to each of our clients. We are seeking our RECRUITMENT AND STAFF SELECTION ANALYST We offer: Base salary: $12,000.00 net Bonus of $300 per target achieved Paid training Direct hiring by the company Statutory benefits starting from the third month Job stability Corporate phone Requirements: Experience as a recruitment analyst in private security Social media management skills Strong verbal communication skills Documentation required for hiring Work schedule: Monday to Friday, 8:50 AM to 6:00 PM Saturday, 8:50 AM to 2:00 PM Work location: Calle Napoles, Juarez Borough, Cuauhtémoc Delegation, two blocks from the Hamburg Metrobus Station, Line 1 **Desired education level:** Higher education — incomplete **Desired experience level:** Expert level **Departmental function:** Human Resources **Industry:** Human Resources **Skills:** * Strong verbal communication skills * Recruitment * Private security *This job posting is from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=69371bdc2d00003200fa879a&source=indeed*

Nápoles 59-Interior 506, Juárez, Cuauhtémoc, 06600 Ciudad de México, CDMX, Mexico

MXN 12,000/year

Customer Service Agent646750043576331210

Customer Service Agent

**We’re hiring at Melonn!** At **Melonn**, we’re looking for a **Customer Service Agent (Chat/WhatsApp)** focused on service excellence, empathetic communication, and results orientation. If you enjoy solving problems, delivering high-quality support, and building trusted relationships with our sellers, we want to meet you. **What will you do?** * Handle seller inquiries via **chat and WhatsApp**, ensuring an agile and effective experience. * Follow up on open cases and coordinate solutions with other departments. * Maintain clear, professional, and empathetic communication in every interaction. * Meet customer service metrics, including response time and customer satisfaction. **What are we looking for?** * **Minimum 6 months of experience** in customer service, preferably through digital channels (chat, WhatsApp, email). * **Completed high school diploma.** * Excellent spelling, writing skills, and written communication abilities. * Ability to manage multiple cases simultaneously and work toward defined goals. * A service-oriented attitude, commitment, and passion for helping others. **Position details** * **Fixed schedule:** Monday to Saturday, 8:00 AM–5:00 PM. * **Hybrid work model:** 1–2 days working remotely per week. * **Total monthly salary up to $12,200** (base salary $10,400 + performance bonus $1,800). * **Statutory benefits** from day one. * **Collaborative and stable work environment.** * **Real opportunities for professional growth and development.** At **Melonn**, we value commitment, empathy, and the desire to learn. If you’re seeking a workplace where you can grow and be part of a purpose-driven team, apply now and become part of our story. Employment type: Full-time Salary: Up to $12,200.00 per month Benefits: * Option for indefinite-term contract * Remote work Application question(s): * What is your pre-tax salary expectation? * What is your proficiency level in Excel? Experience: * Call center: 1 year (Preferred) Work location: On-site

Calz. San Bartolo Naucalpan 182A, Argentina Poniente, Miguel Hidalgo, 11230 Ciudad de México, CDMX, Mexico

MXN 12,200/year

Collections Executive646750038085131211

Collections Executive

Looking for a job? This opportunity is for you! A leading Call Center company is seeking: TELEPHONE EXECUTIVES. Responsibilities: \-Contact relevant customers via telephone, SMS, WhatsApp, etc., inform them of correct payment methods, and urge timely payment. \-Answer customer inquiries regarding payments and maintain good customer relationships. \-Collaborate with the team to complete other collection-related tasks. \-Accurately record collection outcomes and schedule the next follow-up date. \-Verify customer contact information, obtain and update relevant details. \-Achieve daily, weekly, and monthly telephone collection targets. \-Basic computer skills. Requirements: \-Completed high school or undergraduate studies (in progress or completed) \-Minimum 3 months’ experience in collections or customer service. \-Basic computer skills. \-Strong communication and negotiation skills. \-Solid logical thinking and mental agility. We offer: \-Base salary: $8,500 NET monthly. \-Excellent commission schemes of up to $5,000 \-Perfect attendance bonus: $500 \-Statutory benefits. \-Schedule: Monday to Saturday, 8:00 AM to 5:00 PM \-Day off: Sunday \-Location: 10 minutes from Toreo Metro Station. Position type: Full-time Salary: $8,500.00 \- $14,000.00 per month Workplace: On-site employment

C. Escape 1B, Alce Blanco, 53370 Naucalpan de Juárez, Méx., Mexico

MXN 8,500-14,000/year

Morning Part-Time Advisors646730697431061212

Morning Part-Time Advisors

**Morning Part-Time Advisors** We are seeking advisors with a minimum amount of experience. **Working Hours:** Monday to Saturday, Part-Time **\*REQUIREMENTS\*** * \-Completed high school diploma (verifiable) * \-Aged 18 to 50 * \-3 or 6 months of call center experience * \-Maximum commuting distance: 90 minutes * \*PAID TRAINING\* **\*WE OFFER\*** * Monthly base salary: \*$8,400\* * Punctuality bonus: \*$504\* * Performance metrics bonus: $3,000 **\*NOTE\*** For this position, you will receive full training to ensure you can properly carry out your duties. This training is fully paid, and from your very first day of training, you will be entitled to statutory benefits. Additionally, you will be paid on a biweekly basis. **\*Work Location: C. Corona 100, 53330 Naucalpan de Juárez, State of Mexico\*** Job Type: Part-Time, Fixed-Term or Project-Based, Apprenticeship Salary: $8,000.00 \- $12,000.00 per month Workplace: On-site employment

Toronto 637, Las Americas, 53040 Naucalpan de Juárez, Méx., Mexico

MXN 8,000-12,000/year

Inbound Customer Service - Work From Home (Mexico City area)646730696780831213

Inbound Customer Service - Work From Home (Mexico City area)

Train in office with future work from home opportunities possible! Service inbound guest calls with a high quality of service and clear communication solutions. Maintain a positive and upbeat tone while answering guest questions and concerns. Assisting guest with rescheduling reservations. Contribute to the teams’ efforts in accomplishing set goals. Uphold reservation standards, using effective listening skills and solution\-oriented responses. Check availability of accommodations and dates, including finding alternative dates or options if first choice is not available. Answer guest questions about property facilities/services. Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Follow all company policies and procedures; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. **Safety and Security** ----------------------- ƒ Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. **Policies and Procedures** --------------------------- * Protect the privacy and security of guests and coworkers. * Maintain confidentiality of proprietary materials and information. * Follow company and department policies and procedures. * Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. * Perform other reasonable job duties as requested by Supervisors. **Guest Relations** ƒ Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust. * Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. * Address guests' service needs in a professional, positive, and timely manner. * Engage guests in conversation regarding their stay, property services, and area attractions/offerings. * Thank guests with genuine appreciation and provide a fond farewell. * Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. **Communication** * Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call. * Speak to guests and co\-workers using clear, appropriate and professional language. * Talk with and listen to other employees to effectively exchange information. * Provide assistance to coworkers, ensuring they understand their tasks. **Working with Others** * Support all co\-workers and treat them with dignity and respect. * Develop and maintain positive and productive working relationships with other employees and departments. * Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. * Partner with and assist others to promote an environment of teamwork and achieve common goals. **Quality Assurance/Quality Improvement** * Comply with quality assurance expectations and standards. **Physical Tasks** * Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. **Sales** --------- * Promote awareness of brand image internally and externally. * Recognize opportunities to up\-sell the customer and sell enhancements to create a better Marriott experience or event. * Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. **Preview Package Sales/Tours** * Explain details and requirements related to attending a sales presentation to potential owners. * Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property. * Overcome potential owner objections while maintaining a polite and enthusiastic demeanor. * Communicate with potential owners via telephone to set up preview package sales/tours, including explaining the opportunities available and answering questions. * Encourage guests or callers to purchase or schedule preview package sales/tours. ƒ Check availability of accommodations and dates, including finding alternative dates or options if first choice is not available. **Guest Relations** ------------------- * Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). * Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. **CRITICAL COMPETENCIES** **Analytical Skills** ƒ Learning **Interpersonal Skills** * Diversity Relations * Customer Service Orientation * Team Work * Interpersonal Skills * Influence **Communications** * Listening * Telephone Etiquette Skills * Communication * English Language Proficiency * Applied Reading **Personal Attributes** ƒ Integrity * Positive Demeanor * Dependability * Stress Tolerance * Adaptability/Flexibility * Presentation **Administration ƒ** Telephone Operations **PREFERRED QUALIFICATIONS** **Education** High school diploma/G.E.D. equivalent **Related Work Experience** No related work experience is required **Supervisory Experience** No supervisory experience is required Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Lago Andromaco 3, Granada, Miguel Hidalgo, 11529 Ciudad de México, CDMX, Mexico

Negotiable Salary

AIRFARE ANALYST646730696616981214

AIRFARE ANALYST

We are **Euromundo**, Mexico’s largest tour operator. We offer the largest number of air seats and national and international tourist destinations. We invite you to join our team as: **AIRFARE ANALYST**. **BENEFITS:** * Base salary (100% via payroll) * Statutory benefits * Ongoing training * Job stability * Food vouchers * Employee discounts * Indefinite-term contract. **RESPONSIBILITIES:** * Booking flights for land-based tours. * Identifying the most suitable fare for a given route, ensuring its applicability to the tour. * Exploring options with low-cost airlines. * Reviewing policies and regulations governing applicable fares. * Providing detailed information on the applied fare to the Call Center Executive for agency / passenger awareness. **REQUIREMENTS:** * General knowledge of geography. * Proficiency in Amadeus or Sabre. * Basic/intermediate English. * Experience managing domestic and international itineraries. * Proficiency in Microsoft Office suite. * Prior experience in traffic operations or travel agencies. * Basic knowledge of AI. BY JOINING OUR TEAM: **YOUR PASSION IS OUR BEST JOURNEY.** Job type: Full-time, indefinite-term Salary: $11,900.00 – $17,500.00 per month Benefits: * Option for an indefinite-term contract * Food vouchers Application question(s): * Have you worked with global distribution systems? (SABRE / AMADEUS) * Do you have knowledge of low-cost airlines? Work location: On-site employment

Isabel La Católica 5, Centro Histórico de la Cdad. de México, Centro, Cuauhtémoc, 06000 Ciudad de México, CDMX, Mexico

MXN 11,900-17,500/year

Immediate Hiring! / Early Collections Telecommunications Executive / $8,440+ Bonus646730694903071215

Immediate Hiring! / Early Collections Telecommunications Executive / $8,440+ Bonus

Early Collections Telecommunications Executive / BANCO INVEX! WE OFFER: * Base salary: $8,441 gross * Bonus of up to $3,000 * Statutory benefits from day one * Paid training * Growth opportunities * Immediate hiring * Free transportation: Metro Panteones to site and vice versa * Medical service provided by the company REQUIREMENTS: * Basic PC knowledge * Strong verbal communication skills * MINIMUM 3-MONTH CALL CENTER EXPERIENCE SCHEDULES: * Afternoon shift with one rotating weekend day off * 2:00 PM to 9:00 PM (Monday to Friday) * Saturdays: 8:00 AM to 1:00 PM or 1:00 PM to 6:00 PM * Sundays: 8:00 AM to 1:00 PM LOCATION: * Fórum Naucalpan, 5 minutes from Metro 4 Caminos or Panteones

Toronto 637, Las Americas, 53040 Naucalpan de Juárez, Méx., Mexico

MXN 8,441/month

Customer Service Analyst646730695061781216

Customer Service Analyst

**Customer Service Analyst (Call Center)** Work Location: Industrial Vallejo A leading catalog footwear sales company is seeking a **Customer Service Analyst (Call Center)** focused on analyzing and tracking requests to provide timely and high-quality solutions. **Job Mission:** Provide telephone and digital support to our employees, identifying each case, reviewing information, validating data, and delivering solutions via phone calls, emails, and internal tools. **Responsibilities:** · Analyze employee requests and reports to determine the appropriate solution. · Register and route requests to the corresponding department. · Record information and prepare simple reports. · Handle incoming requests related to clarifications. · Conduct timely follow-up until closure of each case. · Deliver service with a focus on quality, empathy, and professionalism. **Requirements:** · Minimum **6 months to 1 year of call center experience**, customer service, or case analysis. · **Excellent analytical skills**, ability to interpret information, and solve problems. · **Clear communication and active listening.** · Proficiency in Microsoft Office Suite. · Basic-to-intermediate Excel skills. · Completed high school diploma (mandatory) or incomplete bachelor’s degree. **Work Schedule:** Monday to Friday: 9:00 AM – 6:30 PM * Saturdays or Sundays: 9:00 AM – 5:00 PM * Rotating weekend days off (Saturday or Sunday) **We Offer:** · Monthly salary: **MXN $10,000 net** · Statutory benefits from day one · Free medical services · Savings fund, employee discounts, and product credit · Annual bonus and partnership catalog · Job stability and professional development opportunities **Apply now and join our team!** Employment Type: Full-time Salary: MXN $10,000.00 per month Benefits: * Savings fund * Employee discount * Discounts and preferential pricing Work Location: On-site

Pte. 134 718, Industrial Vallejo, Azcapotzalco, 02300 Ciudad de México, CDMX, Mexico

MXN 10,000/month

Specialized Data Entry Clerk – Intermediate Excel646730695521301217

Specialized Data Entry Clerk – Intermediate Excel

**Position: Specialized Data Entry Clerk – Legal Contact Center (LCC)** **Work Location:** Toreo – 4 Caminos **Schedule:** Monday to Friday, 7:00 AM – 5:00 PM **Salary:** $12,000–$15,000/month, depending on experience **Responsibilities**: · Accurate data entry into the system according to established guidelines. · Management and updating of internal databases. · Creation of presentations and reports in PowerPoint. · General administrative support to the department. · Validation and review of information to ensure integrity and consistency. **Requirements**: \- Minimum 1 year of experience in data entry or database management. · Call Center or similar administrative experience is desirable. · Intermediate-level Excel proficiency (a test will be administered). · PowerPoint presentation creation skills (a test will be administered). · Analytical ability, attention to detail, and willingness to learn. · Results-oriented mindset. · Punctuality and commitment. **Competencies** · Organization and effective time management. · Clear communication. · Ability to work under pressure and meet deadlines. · Professional ethics and responsible handling of information. **Conditions** · 100% on-site work. · Dynamic environment with high-volume information processing, requiring precision and discipline. **If you are interested, apply through this channel!** Employment Type: Full-time, Indefinite-term contract Salary: $13,500.00/month Benefits: * Maternity leave exceeding statutory requirements * Paternity leave exceeding statutory requirements * Option for indefinite-term contract * Life insurance Application Question(s): * What is your Excel proficiency level (as a percentage)? * Do you have experience creating PowerPoint presentations? Work Location: On-site employment

Urbina 49, Industrial Tlatilco 2, 53489 Naucalpan de Juárez, Méx., Mexico

MXN 12,000-15,000/year

Customer Service Executive646723042762251218

Customer Service Executive

Do you have call center experience and are passionate about sales? Join our team! **Requirements:** * ✔ **Minimum 6 months of experience** in telesales or ATC call centers * ✔ Completed high school education (or equivalent) minimum * ✔ Strong verbal communication skills and enthusiasm for sales * ✔ Positive attitude and results-oriented **We offer:** * **Base salary: MXN $8,700 per month** * **Statutory benefits** * **Food vouchers** * **Productivity bonus of up to MXN $5,000** * **Punctuality and attendance bonus** * Excellent work environment and professional growth opportunities **Key responsibilities:** * Handling inbound calls to promote services/products * Customer follow-up * Closing sales and achieving targets **Schedule:** Three rotating shifts: 7 a.m. to 3 p.m., 3 p.m. to 11 p.m., and 11 p.m. to 7 a.m., with weekly rotation (midweek days off) **Location:** Politécnico Metro Station If you're interested, send your CV via WhatsApp Employment type: Full-time Salary: MXN $8,700.00 – MXN $14,000.00 per month Benefits: * Option for an indefinite-term contract * Life insurance * Cafeteria service * Food vouchers Workplace: On-site

Av. Miguel Othón de Mendizábal Ote. 494, Nueva Industrial Vallejo, Gustavo A. Madero, 07700 Ciudad de México, CDMX, Mexico

MXN 8,700-14,000/year

TELEMARKETING AND/OR STREET SALES646718081638431219

TELEMARKETING AND/OR STREET SALES

A new company distributing disposable products and other items, currently growing, is seeking street sales representatives or telemarketers who are eager to grow together with the company. Commissions based on your sales. Job type: Full-time Salary: Starting from $6,000.00 per month Benefits: * Salary increases Work location: On-site employment

2 de Abril 4, San Andres Chiautla 1, 56030 Chiautla, Méx., Mexico

MXN 6,000/month

Digital Collections Executive646718080510741220

Digital Collections Executive

*This vacancy comes from the Talenteca.com job board* ### **Vacancy at HR CONNECT S.A. DE C.V. in Tultitlán, State of Mexico** **Are you passionate about helping people, skilled in negotiation, and seeking attractive income opportunities?** **This is your opportunity to grow professionally!** **Base salary** **Commission structure superior to competitors** **Punctuality bonus** **Statutory benefits** **Excellent work environment** **Centrally located workplace with easy access to public transportation** **Working hours:** **Monday to Friday, 9:30 AM to 6:00 PM** **What are we looking for?** **Education: Incomplete or completed high school diploma** **Minimum 3 months of experience in:** **Customer service, call centers, collections, sales, or similar areas** **This position is ideal for results-oriented individuals who enjoy working under targets and commission-based structures. If you seek stability, growth, and the opportunity to increase your income month after month, apply now!** **Desired education level:** Basic **Desired experience level:** Entry-level **Departmental function:** Manufacturing / Operations **Industry:** Call Centers / Telemarketing *This vacancy comes from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=6937073c5a000034008e3a43&source=indeed*

Salvador Sánchez Colin 7, San Bartolo, 54900 Tultitlán de Mariano Escobedo, Méx., Mexico

Negotiable Salary

Chat Executive646718080354581221

*This job posting is from the Talenteca.com job board* ### **Job opening at HR CONNECT S.A. DE C.V. in Coacalco de Berriozábal, State of Mexico** **Are you passionate about helping people, skilled in negotiation, and seeking attractive income?** **This is your opportunity for professional growth!** **Base salary** **Commission structure superior to competitors** **Punctuality bonus** **Statutory benefits** **Excellent work environment** **Centrally located workplace with easy access to public transportation** **Working hours:** **Monday to Friday, 9:30 AM to 6:00 PM** **What are we looking for?** **Education: Incomplete or completed high school diploma** **Minimum 3 months of experience in:** **Customer service, call center, collections, sales, or similar areas** **This position is ideal for results-oriented individuals who enjoy working under targets and commission-based structures. If you seek stability, growth, and the opportunity to increase your income month after month, apply now!** **Desired education level:** Basic **Desired experience level:** Trainees **Departmental function:** Manufacturing / Operations **Industry:** Call Centers / Telemarketing *This job posting is from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=693706d03100003200c34b59&source=indeed*

Av. 16 de Septiembre 39, Coacalco, 55718 San Francisco Coacalco, Méx., Mexico

Negotiable Salary

Telephone Collections Executive646718080665631222

Telephone Collections Executive

*This job posting is from the Talenteca.com job board* ### **Job opening at HR CONNECT S.A. DE C.V. in Tlalnepantla de Baz, State of Mexico** **Are you passionate about helping people, skilled in negotiation, and seeking attractive income opportunities?** **This is your chance to grow professionally!** **Base salary** **Commission structure superior to industry competitors** **Punctuality bonus** **Statutory benefits** **Excellent work environment** **Centrally located workplace with easy access to public transportation** **Work schedule:** **Monday to Friday, 9:30 AM to 6:00 PM** **What are we looking for?** **Education: Incomplete or completed high school diploma** **Minimum 3 months of experience in:** **Customer service, call centers, collections, sales, or similar areas** **This position is ideal for results-oriented individuals who enjoy working under goal-based and commission-driven environments. If you seek stability, growth, and the opportunity to increase your monthly income, apply now!** **Desired education level:** Basic **Desired experience level:** Trainees **Departmental function:** Manufacturing / Operations **Industry:** Call Centers / Telemarketing *This job posting is from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=693707cf5a000034008e3a83&source=indeed*

Sindicato Nacional de Electricistas 54, Hab Viveros del Valle, 54060 Tlalnepantla, Méx., Mexico

Negotiable Salary

Verifications Specialist - Work From Home (Mexico City area)646718077356821223

Verifications Specialist - Work From Home (Mexico City area)

Train in office with future work from home opportunities possible! Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up\-selling. Communicate with potential owners via telephone to verify preview package sales/tours. Explain details and requirements related to attending a sales presentation to potential owners and verify that individuals meet eligibility requirements. Overcome potential owner objections while maintaining a polite and enthusiastic demeanor. Encourage guests or callers to purchase or schedule preview package sales/tours. Check availability of accommodations and dates, including finding alternative dates or options if first choice is not available. Answer guest questions about property facilities/services. Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Follow all company policies and procedures; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. CRITICAL TASKS Safety and Security Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. Policies and Procedures Protect the privacy and security of guests and coworkers. Maintain confidentiality of proprietary materials and information. Follow company and department policies and procedures. Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. Perform other reasonable job duties as requested by Supervisors. Guest Relations Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust. Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. Address guests' service needs in a professional, positive, and timely manner. Engage guests in conversation regarding their stay, property services, and area attractions/offerings. Thank guests with genuine appreciation and provide a fond farewell. Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. Communication Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call. Speak to guests and co\-workers using clear, appropriate and professional language. Talk with and listen to other employees to effectively exchange information. Provide assistance to coworkers, ensuring they understand their tasks. Working with Others Support all co\-workers and treat them with dignity and respect. Develop and maintain positive and productive working relationships with other employees and departments. Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Job Description 2/8/2008 Page 1 of 2 **Telemarketing Representative Job Family:** Sales and Marketing Partner with and assist others to promote an environment of teamwork and achieve common goals. Quality Assurance/Quality Improvement Comply with quality assurance expectations and standards. Physical Tasks Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Sales Promote awareness of brand image internally and externally. Recognize opportunities to up\-sell the customer and sell enhancements to create a better Marriott experience or event. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Preview Package Sales/Tours Explain details and requirements related to attending a sales presentation to potential owners. Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property. Overcome potential owner objections while maintaining a polite and enthusiastic demeanor. Communicate with potential owners via telephone to set up preview package sales/tours, including explaining the opportunities available and answering questions. Encourage guests or callers to purchase or schedule preview package sales/tours. Check availability of accommodations and dates, including finding alternative dates or options if first choice is not available. Guest Relations Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. CRITICAL COMPETENCIES Analytical Skills Learning Interpersonal Skills Diversity Relations Customer Service Orientation Team Work Interpersonal Skills Influence Communications Listening Telephone Etiquette Skills Communication English Language Proficiency Applied Reading Personal Attributes Integrity Positive Demeanor Dependability Stress Tolerance Adaptability/Flexibility Presentation Administration Telephone Operations P REFERRED QUALIFICATIONS Education High school diploma/G.E.D. equivalent Related Work Experience No related work experience is required Supervisory Experience No supervisory experience is required Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Lago Andromaco 3, Granada, Miguel Hidalgo, 11529 Ciudad de México, CDMX, Mexico

Negotiable Salary

Chat-Based Collections Executive646718076848651224

Chat-Based Collections Executive

*This job posting comes from the Talenteca.com job board* ### **Job opening at HR CONNECT S.A. DE C.V. in Naucalpan de Juárez, State of Mexico** **Are you passionate about helping people, skilled in negotiation, and seeking attractive income opportunities?** **This is your chance to advance professionally!** **Base salary** **Commission structure superior to industry competitors** **Punctuality bonus** **Statutory benefits** **Excellent work environment** **Centrally located workplace with easy access to public transportation** **Working hours:** **Monday to Friday, 9:30 AM to 6:00 PM** **What are we looking for?** **Education: Incomplete or completed high school diploma** **Minimum 3 months of experience in:** **Customer service, call centers, collections, sales, or related fields** **This position is ideal for results-oriented individuals who enjoy working under goal- and commission-based structures. If you seek stability, growth, and the opportunity to increase your monthly income, apply now!** **Desired education level:** Basic **Desired experience level:** Entry-level / Interns **Departmental function:** Manufacturing / Operations **Industry:** Call Centers / Telemarketing *This job posting comes from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=69372ed83100003200c35bfc&source=indeed*

Toronto 637, Las Americas, 53040 Naucalpan de Juárez, Méx., Mexico

Negotiable Salary

Educational Advisor - Unitec646718078137631225

Educational Advisor - Unitec

EDUCATIONAL TELEPHONE ADVISOR A world-leading educational institution is seeking talent for its commercial department. We offer an outstanding compensation plan, statutory and above-statutory benefits from day one, quarterly and annual bonuses, academic scholarships, and medium-term career growth. We offer: Base salary: $8,480.17 MXN per month (gross) Excellent commission scheme averaging $3,500–$7,000 per month (UNCAPPED COMMISSIONS) Statutory and above-statutory benefits Grocery vouchers Savings fund Life insurance Major medical expense insurance 100% academic scholarship **KEY RESPONSIBILITIES** Advising individuals interested in our educational programs Following up on inquiries and concerns from prospective students Enrollment closure. REQUIREMENTS: Education: Completed high school diploma (verifiable) Experience: 6 months in telemarketing OR 1 year of in-person sales within the last 2 years, cross-selling, client prospecting, and customer service. Available schedule: Monday to Friday, 9 a.m. to 3 p.m. OR 3 p.m. to 9 p.m., with rotating weekend shifts (9 a.m. to 3 p.m.). **Availability during enrollment periods required.** Work location: Unitec Atizapán Campus If you are interested and meet the profile, apply with us and attach your CV. Job type: Part-time Salary: $8,480.17 – $10,500.00 MXN per month Benefits: * Academic support * Savings fund * Discounts and preferential pricing * Company parking * Major medical expense insurance * Life insurance * Grocery vouchers Education: * Completed high school diploma (preferred) Workplace: On-site employment

Blvrd Calacoaya 7S, Capistrano, 52996 Cdad. López Mateos, Méx., Mexico

MXN 8,480-10,500/month

Team Captain646689105589791226

A LITTLE BIT ABOUT Boldr * Boldr is the first global B\-Corp dedicated to delivering world\-class Client experiences while creating access to dignified, meaningful work in communities around the world. * We are a global team, united by our desire to connect diverse people with common values for boldr impact. * We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner. LET’S START WITH OUR VALUES * Meaningful connections start with AUTHENTICITY * We do our best work by being CURIOUS * We grow by remaining DYNAMIC * Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE * At the heart of great partnerships, we’ll always find EMPATHY WHAT IS YOUR ROLE As the Team Captain, you are responsible for the day\-to\-day leadership, performance, and development of the Community Builders team, including Social Media Specialists, Hybrid Social Media Specialists, Content Coordinators, and Reviews \& Marketplace Specialists. You will serve as the primary point of escalation for complex operational and people\-related issues, ensure consistent achievement of KPIs, and foster a high\-performing, inclusive, and values\-driven team culture. You will work closely with the Customer Experience Manager, Client Experience leadership, and People Manager to support business objectives and team growth. WHY DO WE WANT YOU We are currently looking for impact\-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic. WHAT WILL YOU DO ### **People Management \& Leadership** * Lead, supervise, and mentor Community Builders team members, including Social Media Specialists, Hybrid Specialists, Content Coordinators, and Reviews \& Marketplace Specialists. * Identify growth and development opportunities for team members through consistent coaching and feedback. * Monitor attendance, punctuality, and conduct, and escalate people\-related issues to HR for proper action as needed. * Foster a positive, inclusive, and high\-performance team culture aligned with Boldr’s Core Values. Guide advisors and analysts to promote best practices, engagement, and optimal morale. * ### **Performance \& Quality Management** * Monitor and assess individual and team performance against company and client KPIs. * Deliver timely feedback through regular one\-on\-ones, weekly check\-ins, and monthly performance reviews. * Ensure team members are properly trained and consistently meeting service quality standards. Support continuous improvement through performance analysis and coaching interventions. * ### **Operational \& Escalation Management** * Resolve or assist with escalated tickets, issues, and complex customer or client concerns in a timely and effective manner. * Understand, investigate, and solve complex requests, particularly those involving multiple teams or departments. Identify and communicate blockers or risks, recommending effective solutions to the Customer Experience Manager. * ### **Client \& External Coordination** * Maintain familiarity with client key contacts, operating requirements, and processes. * Support implementation of policies related to the Client’s products and services. * Demonstrate strong mastery of the company and client offerings. * Contribute to the ongoing development of customer engagement, support, and success processes. Identify opportunities for continuous improvement and added client value in collaboration with leadership. * ### **Logistics \& Internal Coordination** * Ensure team resourcing, scheduling, and equipment needs are met to sustain service levels. * Recommend relevant product, tool, or process improvements. Partner with the People Development Manager to support career pathing and training plans for team members. * Relay operational trends and recurring issues to Service Delivery and Client Experience leadership in a timely manner. **Requirements** WHAT WE’LL LIKE ABOUT YOU YOU ARE… * Curious, authentic, and values\-driven \#beboldr * A strong people leader and coach * Analytical, solution\-oriented, and detail\-focused * Adaptable, resilient, and able to manage multiple priorities * Calm under pressure and skilled at conflict resolution * A collaborative team player and culture builder * Articulate, persuasive, and empathetic in communication YOU HAVE… * Bachelor’s/College degree in a relevant field. * At least 3 years of supervisory or team leadership experience, preferably in customer experience or support environments. * Experience supporting SaaS products and complex digital platforms. * Experience with non\-voice channels such as chat, email, SMS, and social media support. * A general understanding of content moderation and community management. * Intermediate knowledge of CRM systems (e.g., Zendesk, Salesforce preferred). * Intermediate knowledge of Google Workspace and MS Office applications. * Strong problem\-solving and decision\-making skills. * Excellent verbal and written communication skills. * Ability to quickly learn and navigate new technologies and systems. * Openness to feedback and continuous professional growth. * Willingness to learn about Data Science and Machine Learning concepts as they relate to operations and automation.

Isabel La Católica 5, Centro Histórico de la Cdad. de México, Centro, Cuauhtémoc, 06000 Ciudad de México, CDMX, Mexico

Negotiable Salary

Specialist, Backoffice Operations646682981324831227

Specialist, Backoffice Operations

**Our Purpose** *Mastercard powers economies and empowers people in 200\+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.* **Title and Summary** Specialist, Backoffice Operations Overview: The primary role will be to meticulously document, identify, and swiftly resolve any operational issues that may arise during their line of work. Candidates must possess a keen attention to detail and a proactive approach to problem solving. They will collaborate with cross\-functional teams and stakeholders to ensure seamless communication and coordination. Responsibilities: * Oversee the daily operations of payment processing, ensuring accuracy, timelines and compliance with requirements * Proactively collaborate with internal teams and external partners to effectively address and resolve clients' operational issues, ensuring seamless service delivery and client satisfaction * Assist customer service teams with payment related inquiries * Create and update internal and external implementation documents and process flows * Collaborate closely with colleagues enhance efficiency, reduce errors and streamline workflows * Assist in the preparation of regular reports on operational performance and key metrics * Provide training and support to junior staff Required Skills \& Experience * Bachelor’s degree in Finance, Business Administration or a related field * 3 years minimum experience in the financial services or payments industry, with a focus on payment processing and operations * Excellent written and verbal English communications skills and interpersonal abilities * Proficient in payment processing systems * Ability to work independently and effectively in a fast paced and dynamic environment * You currently live in Mexico City and has availability to attend the office 3\-times per week. **Corporate Security Responsibility** All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: * Abide by Mastercard’s security policies and practices; * Ensure the confidentiality and integrity of the information being accessed; * Report any suspected information security violation or breach, and * Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Isabel La Católica 5, Centro Histórico de la Cdad. de México, Centro, Cuauhtémoc, 06000 Ciudad de México, CDMX, Mexico

Negotiable Salary

CX Tech, Tier II646682979875871228

CX Tech, Tier II

***Welcome to Warner Bros. Discovery… the stuff dreams are made of.*** **Who We Are…** When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the *storytellers* bringing our characters to life, the *creators* bringing them to your living rooms and the *dreamers* creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. **Your New Role…** The Customer Experience Technician, Tier 2 will be responsible for communicating with digital consumers, troubleshooting issues, researching potential bugs, and working closely with other team members to ensure errors are reported, prioritized, and resolved. The person must have strong interpersonal, customer service and communication skills and have the capacity to respond to requests with varying degrees of complexity in a short amount of time. Must be a quick learner and nimble with a strong ability to multitask and must be familiar with video streaming and digital apps as well as the navigation of connected devices and smart TVs. **Your Role Accountabilities…** * Interact daily with customers via email, chat, phone, app stores, social platforms, and other forms of communication ensuring the customer’s inquiry is responded to and resolved within SLA and target goals * Resolving technical problems of assigned cases * Showcase advanced analytical skills to identify, gather, and organize information as it pertains to apps and web platforms * Test and verify product functionality to reproduce customer issues * Document detailed failure and solution information within cases * Communicate courteously and effectively to understand issues from the customer's perspective * Deliver world\-class, proactive customer service to internal and external stakeholders * Showcase advanced analytical skills to identify, gather, and organize information as it pertains to apps and web platforms * Ability to meet and exceed key performance and customer service goals such as Customer Satisfaction, Average Handle Time, and Quality Assurance * Makes every effort to retain our customers business and ensure satisfaction at every step * Keen to solve problems \- do a little research to get the whole picture, and navigate towards customer centric solutions within the parameters of established policies * Liaise with other departments to ensure seamless communication and successful resolution of company wide inquiries, issues, concerns, etc. * The regular working hours for this position are Tuesday\-Saturday 8 am to 4:30pm EST (Sunday \& Monday off) OR Friday\-Monday 1:30 pm to 12 am EST (Tuesday \- Thursday off) **Qualifications \& Experience…** * Associate’s degree or equivalent 2\-years customer service experience required; 3\+ years preferred * Knowledge of mobile apps, connected devices, and digital TV technology * Experience with Zendesk preferred * Proficiency with G Suite and demonstrated competency in learning new software * Strong technical, problem solving, and negotiation skills * Capability of crafting consumer\-facing communications in an adept way to resolve issues and maintain consistent brand voice * Strong ability to multitask; complete troubleshooting steps while maintaining customer and internal team communication * Ability to think strategically, assess opportunities, and provide creative solutions to complex problems while remaining flexible and adaptable * Strong analytical and critical thinking skills * Superior customer service and communication skills (both written and verbal) with the ability to interact and support different levels within the organization * Ability to adjust priorities and manage time wisely in a fast\-paced environment * Commitment to teamwork through relationship\-building, reliability, trust, and collaboration **How We Get Things Done…** This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding\-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. **Championing Inclusion at WBD** Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, union status, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

Isabel La Católica 5, Centro Histórico de la Cdad. de México, Centro, Cuauhtémoc, 06000 Ciudad de México, CDMX, Mexico

Negotiable Salary

CUSTOMER CARE AGENT – IMMIGRATION LAW FIRM646682980677131229

CUSTOMER CARE AGENT – IMMIGRATION LAW FIRM

**About Us** Tomorrow Law Immigration is a fast\-growing, modern immigration law firm dedicated to providing world\-class service, clear communication, and compassionate support to our clients. We believe in structured systems, high standards, and a client\-first approach — and we’re expanding our Customer Care team. If you love helping people, thrive in organized environments, and want to be part of a professional, mission\-driven team, we want to meet you. **Position Summary** The **Customer Care Agent** is the first point of contact for our clients and plays a key role in setting expectations, collecting documents, and moving cases smoothly through our workflow. You will support clients during the early stages of their case, provide updates, and ensure all required information is gathered so the Case Management team can begin producing the legal packet. This is **not** a sales role and **not** a legal advisor role. This is a **client support \+ document coordination** position. **Responsibilities** * Welcome newly signed clients with professionalism and warmth * Explain the beginning of the immigration case process (script provided) * Confirm payment arrangements and send required onboarding materials * Collect required documents and ensure everything is uploaded correctly * Start FOIA requests once client IDs are received * Maintain weekly follow\-ups with clients in “Pending Documents” status * Provide case updates using approved scripts and Filevine notes * Respond to client questions within policy timelines * Identify red flags or issues and escalate to supervisors * Document all client interactions with screenshots and notes * Coordinate with the FOIA and Case Management teams to ensure smooth handoffs * Deliver service with empathy, accuracy, and urgency **Minimum Requirements** * **1\+ year of experience in customer service or client\-facing communication** * (Law firm or immigration experience is a plus, but not required) * Strong communication skills (written \+ verbal) * Ability to follow structured workflows and meet follow\-up deadlines * Tech\-savvy and comfortable learning new systems * Reliable, organized, and detail\-oriented * Ability to maintain professionalism with frustrated or anxious clients * Bilingual (English/Spanish) highly preferred * Must be able to work in a fast\-paced environment with high accuracy * Must never provide legal advice — training provided **What We Offer** * Competitive pay * Professional, supportive work environment * Training and growth opportunities * Structured workflows that make your job easier * Opportunities to advance to Case Management or Supervisory roles * A mission\-driven team helping immigrant families every day **Ideal Candidate Qualities** We are looking for someone who is: * Friendly, patient, and empathetic * Extremely organized * Consistent with follow\-ups * Comfortable with technology * A great communicator * Able to follow processes and scripts * A team player * Trustworthy and dependable **How to Apply** Submit your resume through Indeed. A cover letter is not required but is encouraged. Job Type: Full\-time Pay: $10,000\.00 \- $30,000\.00 per month Work Location: In person Expected Start Date: 08/12/2025

Río Pánuco 121, Cuauhtémoc, 06500 Ciudad de México, CDMX, Mexico

MXN 10,000-30,000/year

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