Technical Support

Description

Job Summary: An automotive company specializing in pulleys, tensioners, and engine mounts is seeking an Automotive Technician with experience in diagnostics, customer service, sales, and training. Key Highlights: 1. Multifaceted role in diagnostics, sales, and training 2. Opportunity for professional development in automotive parts research and improvement 3. Collaboration within an innovation- and service-oriented team Hidalgo-based automotive company specializing in pulleys, tensioners, and engine mounts is seeking an **AUTOMOTIVE TECHNICIAN** **Requirements:** **Education:** Technical degree in Automotive Mechanics (CEDVA, CONALEP, ECAM, CBTIS, etc.) **(This position does NOT require an Engineering degree)** **Experience:** Minimum of 2 years in: · Ability to diagnose basic vehicle issues · Conducting talks and training sessions for wholesale customers · In-store, field, counter, and telephone sales of auto parts and accessories, automotive mechanics services, and customer service Knowledge of: · Automotive mechanics and auto parts · Operation of vehicle systems and components · Ability to diagnose basic vehicle issues Identify each auto part and component within every vehicle system · Use of auto parts catalogs (printed or electronic) Personalized customer service and support · Ability to develop training courses · Inventory administration, handling, and control **Work Location:** · Industrial zone of Mineral de la Reforma, Hidalgo state · Working hours: Monday to Friday, 9 AM to 6 PM; Saturdays, 9 AM to 2 PM **Responsibilities:** · Performing diagnostics · Analyzing and determining product warranty eligibility · Training staff members · Providing technical advisory services to our customers · Researching automotive parts applications and discovering new applications · Identifying inaccurate information regarding applications and/or equivalencies · Creating installation diagrams for auto parts · Participating in industry events and exhibitions · Promoting and driving product sales * Developing tools to support training initiatives * Ensuring catalog product information remains up-to-date * Addressing customer inquiries or complaints regarding automotive products * Executing technical support and advisory activities * Adhering to work plans Competencies and Skills Required for the Position * Service-oriented attitude, Organization, Effective Communication, Problem Solving, Sense of Urgency, Initiative, Results-driven Employment Type: Full-time, Indefinite-term contract Salary: $9,500\.00 per month Benefits: * Free parking * Option for indefinite-term contract * Complimentary uniforms Experience: * Automotive Mechanics: 2 years (Preferred) Workplace: On-site employment