Mexico City POS Consultant – L2 Support Analyst **Recruiter**: Rodolfo Ponce **Position:** POS Consultant – Support Analyst **Location:** Mexico City **Industry:** Retail Chain **Work Mode:** Hybrid **Your Responsibilities:** PL/SQL knowledge. Basic knowledge of the ITIL methodology. Intermediate-level SQL database knowledge. **Required Knowledge and Experience:** 1–2 years of experience in Technical Support, handling tickets. Proficiency with computer tools. **Technologies:** SQL, ITIL, PL/SQL. **Skills:** Ability to work under pressure, high-quality output, results-oriented. **Your Career at Capgemini** * Working in a team environment, our consultants focus on analyzing, designing, and developing technology-based solutions for Capgemini’s clients. * You will collaborate with functional, technical, and business specialists to help develop the implementation and integration of innovative solutions and systems—including methodologies, techniques, and tools. * You will contribute responsibly and promptly to customer satisfaction by delivering services and products that generate added value. * Capgemini offers competitive compensation and benefits exceeding statutory requirements. * Our global headquarters are in Paris, France, and we operate in over 50 countries. We have more than 340,000 professionals across Mexico, located in Mexico City, Aguascalientes, and Monterrey. * Capgemini has developed proprietary global methodologies: Collaborative Business Experience and Rightshore. **Why You’ll Love Working at Capgemini:** * We offer a unique recruitment and onboarding experience and support you in building the foundation of your professional career and skills. * We provide a collaborative work environment grounded in our seven core values: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun. * We foster an environment that empowers you to plan and develop your career. *'At Capgemini Mexico, our goal is to attract top talent and cultivate a diverse and inclusive workplace; therefore, we do not discriminate based on race, gender, sexual orientation, gender identity or expression, or any other personal characteristic. All applications are welcome and will be considered for open positions based solely on candidate merit relative to the job requirements and/or experience. For validation purposes, we will securely use your data—including, but not limited to, video images or screenshots—during selection, hiring, and/or onboarding processes. For your security, please review our Privacy Notice at:* *https://www.capgemini.com/mx\-es/aviso\-de\-privacidad\-para\-candidatos\-a\-ocupar\-una\-vacante/* Ref. code 369849\-es\_ES Posted on 26 Nov 2025 Experience level Experienced Professionals Contract type Permanent Location Mexico City Business unit ABL AMERICAS Brand Capgemini Professional communities Software Engineering