Call Center Operator

Description

Job Summary: ALTO Mexico is seeking an Emergency Telephone Operator to handle incidents, protect assets, and reduce losses caused by theft, fraud, and breach of trust. Key Highlights: 1. Leading international company in asset protection and loss reduction 2. Excellent work environment and professional development opportunities 3. 12x36 work schedule to balance personal and professional life **ALTO MEXICO is seeking a Call Center Operator in Azcapotzalco, Mexico City** ------------------------------------------------------------------------------- **JOIN ALTO MEXICO AS AN EMERGENCY TELEPHONE OPERATOR — 12x36 DAY OR NIGHT SHIFT** * **Only candidates meeting 100% of the requirements will be considered.** Location: Azcapotzalco, CDMX**(5 minutes from Refinería Metro Station)** **Who Are We?** At**ALTO Mexico**, an international company with over 20 years in the market and presence in Mexico, Chile, Colombia, the United States, and Spain, we specialize in**asset protection** and loss reduction due to theft, fraud, and breach of trust. **We are expanding** and seeking committed individuals who wish to join our team as**Emergency Telephone Operators on a 12x36 shift**. **Requirements:** * Completed high school education. * **Minimum 1 year of verifiable and recent experience in emergency and incident response. MANDATORY.** * **Employment stability in the last three jobs** * Valid and complete personal documentation. * Availability to work according to the vacancy’s schedule: 12x36 / DAY OR NIGHT. * NOT enrolled in in-person academic programs * NOT currently employed **Main Responsibilities:** * Telephone response to emergencies * Preparation and dispatch of notifications * Call management for retail stores * Telephone coordination during confirmed incidents * Follow-up on sequential activations **Available Work Schedules:** YOU MAY ONLY APPLY FOR ONE SHIFT. SHIFT ROTATION IS NOT PERMITTED. * **Day shift 12x36 from 8:00 AM to 8:00 PM.** * **Night shift 12x36 from 8:00 PM to 8:00 AM.** **What We Offer:** * Gross monthly salary of $9,451.20,**paid on time.** * **Indefinite-term employment contract** directly with ALTO Mexico * **Statutory and above-statutory benefits**: IMSS (Mexican Social Security Institute), year-end bonus, vacation days, vacation premium. * **Life insurance** for your peace of mind and protection * Exclusive discounts at stores and services * **High-quality work equipment and tools** * **12x36 schedule** (work 12 hours, rest 36 hours), ideal for balancing personal and professional life * Excellent work environment and real opportunities for professional development **RECENT CALL CENTER EXPERIENCE IN EMERGENCIES IS MANDATORY. DO NOT APPLY IF YOU DO NOT MEET THIS REQUIREMENT.** If you meet the requirements and seek stability and growth within an international company,**apply through this channel**. **Desired Education Level:** Basic **Desired Experience Level:** Entry Level **Departmental Function:** Legal **Industry:** Insurance / Insurance Company **Skills:** * Punctuality * Sense of urgency * Dynamic adaptability *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=6a0b66c8390000380071008a\&source\=indeed*