Position Summary: Leads the daily operations of the Café de la Flor branch, coordinating the team and ensuring an exceptional customer experience. Key Responsibilities: 1. Lead daily operations and coordinate the team. 2. Ensure an exceptional customer experience and operational efficiency. 3. Foster unity and strengthen human relationships. ***Join our great team and become part of the Café de la Flor experience!*** *At Café de la Flor, we are a team and a space where our purpose is to foster unity and strengthen relationships among human beings—whether among friends, coworkers, family members, or couples.* ***Position Objective:*** Lead the branch’s daily operations, coordinate the team, and make timely decisions to ensure an exceptional customer experience and efficient execution of processes. **Requirements:** Experience: 1 year in a similar position or industry **Skills:** Leadership to guide personnel under supervision. Interpersonal skills and ease in relating to others. Management of industrial processes and adherence to procedures. Customer-service orientation and problem-solving ability. Negotiation and persuasion skills. Strategic vision. Proactivity. **Key Activities:** * Guarantee quality service and a positive experience for each customer. * Coordinate and supervise the team across all areas, ensuring compliance with duties and standards. * Ensure cleanliness, order, proper uniform appearance, and correct operational execution during the shift. * Prepare and follow up on opening and closing reports, incident logs, and internal records. * Immediately report any relevant situation to Supervision or Human Resources. * Apply disciplinary measures when necessary, promoting order and accountability within the team. * Supervise supply inventory, shift requisitions, and proper functioning of equipment. * Follow up on maintenance and report operational failures. * Maintain updated folder of permits and official branch documentation. * Ensure accurate control of inventories, production, billing, and timely order fulfillment and dispatch. *Join our team by sending your CV to:* *operaciones@cafedelaflor.com* *jaqueline.rh@cafedelaflor.com* Employment Type: Full-time Education: * Completed High School Diploma (Mandatory) Work Location: On-site