General Manager

Description

Position Summary: Supervise, coordinate, and direct all restaurant operations, ensuring high-quality service, customer satisfaction, and business profitability. Key Highlights: 1. Comprehensive management of restaurant operations and staff 2. Focus on customer satisfaction and profitability 3. Leadership, financial control, and regulatory compliance **KM Headhunters Mexico is seeking a General Manager in Tijuana, Baja California** --------------------------------------------------------------------------- **Restaurant General Manager** JOB DESCRIPTION: Supervise, coordinate, and direct all restaurant operations, ensuring high-quality service, customer satisfaction, and business profitability. Guarantee proper management of human and material resources, maintaining culinary standards and operating under food hygiene and safety guidelines. RESPONSIBILITIES: 1\. Operational Management: a. Supervise daily restaurant activities to ensure smooth operations and customer satisfaction. b. Ensure food preparation quality standards are met according to the chef's specifications and health regulations. c. Coordinate supply logistics, including food freshness and overall restaurant inventory. 2\. Staff Leadership: a. Manage and motivate the workforce—from kitchen staff to front-of-house personnel—ensuring a collaborative and efficient work environment. b. Develop staff training programs on customer service, food handling, and sales. c. Evaluate employee performance and provide timely feedback for professional growth. 3\. Financial Control: a. Monitor adherence to the restaurant’s budget, ensuring cost- and expense-efficient operations. b. Conduct periodic profitability analyses and make data-driven decisions to improve financial performance. c. Ensure appropriate cash flow management, supplier payments, and accounts receivable. 4\. Supplier Relations: a. Maintain strong commercial relationships with suppliers to guarantee product quality and freshness. b. Negotiate favorable contracts and pricing for the restaurant, optimizing raw material costs without compromising quality. 5\. Customer Service: a. Ensure customers receive an exceptional dining experience, personally addressing any significant concerns or complaints. b. Supervise service quality, waiting times, and dish presentation. c. Implement strategies to enhance customer satisfaction, including promotions, special events, and feedback surveys. 6\. Regulatory Compliance: a. Ensure the restaurant complies with all local and national food hygiene and safety regulations. b. Oversee correct implementation of hygiene protocols across all restaurant areas, including raw material handling and storage. 7\. Marketing and Promotion: a. Collaborate with the marketing team to develop strategies promoting the restaurant and attracting new customers. b. Plan special events and promotions to boost sales during low-season periods. c. Supervise the restaurant’s presence on social media and review platforms, ensuring a positive image. BENEFITS: Savings fund REQUIREMENTS: 5+ years of experience in restaurant operational management (preferably seafood or fine dining) Degree/Certification in Business Administration, Tourism, Gastronomy, or related field (Desirable) Strong verbal communication skills Extroverted Analytical Ability to work under pressure **Desired Education Level:** Bachelor’s degree — completed **Desired Experience Level:** Managerial level **Departmental Function:** Commercial / Sales **Industry:** Restaurants **Skills:** * Manager * Restaurant *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69b4747c3e0000320055561f\&source\=indeed*