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Integon provides support to its insurance company affiliates, offering property and casualty insurance products. \n \n \nAt Integon, our customer support roles are central to our operations. As a member of our team, you will be the friendly voice that our clients rely on for support and guidance. Your focus will be ensuring that our customers feel valued and understood. \n**Our Benefits**\n* Full paid during training\n* Nine days of Paid Time Off (PTO) in addition to regular vacations\n* Fully reported wages to IMSS and Infonavit\n* Weekly food vouchers of $316 MXN\n* Weekly Payment\n* Life and burial insurance\n* Parking On\\-site\n* Wellness Center On\\-site\n* Exclusive coffee shop on\\-site\n* Special discounts at establishments\n* Employee Referral Program\n* Monthly activities and celebrations\n **About the role**\n \nThe Customer Service Representative handles questions and issues from both customers and agents. They work to keep and build good relationships between policyholders and the insurance company.\n **Key Responsibilities:**\n* Take responsibility for any question, issue, or mistake that could affect the policyholder or agent and decide on the best solution.\n* Answer incoming calls, handle questions about existing policies, and decide on the best course of action.\n* Be the first contact after a policy is sold, identify risks, and ask the right questions.\n* Record details of each call, process policy changes, handle DMV filings, answer billing questions, take payments, and show excellent phone manners, dedication to customer service, and strong problem\\-solving skills.\n* Handle health policy requests like policy questions, cancellations, updating profiles, billing adjustments, and refunds.\n* Check policy details to understand special circumstances, provide coverage information, answer complex billing questions, process policy changes accurately, and gather necessary underwriting information to ensure correct premiums.\n* Handle most situations independently, resolve conflicts, and empathize with customers.\n* Provide feedback when training needs are identified.\n* Promote teamwork through reliability and group cohesion.\n* Suggest process improvements to leadership.\n **Education and Experience**\n* High School Diploma/ GED\n* Call Center experience (Preferred)\n* Insurance industry knowledge (Preferred)\n **Minimum Skills and Competencies:**\n \nThe following skills and abilities are required. Adjustments can be made for individuals with disabilities.\n* Fully Bilingual (English/Spanish)\n* Must be customer\\-focused and able to effectively troubleshoot and resolve questions and concerns.\n* Able to multitask and manage multiple systems daily.\n **Desired Skills:**\n* Previous experience in insurance customer service.\n \nFor this position, we offer up to $ 24,000 MXN. monthly before taxes.\n**Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.**\nIn the event you need assistance or accommodation in completing your online application, please contact Integon via WhatsApp at 664\\.203\\.4492\nDirect General Auto \\& Life, Personal Express Insurance, Century\\-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.","price":"$MXN 24,000/year","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1769238236963","seoName":"Customer+Service+Representative+-+Integon","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-tijuana/cate-sales-outbound/customer%2Bservice%2Brepresentative%2B-%2Bintegon-6518249433139412/","localIds":"46","cateId":null,"tid":null,"logParams":{"tid":"f88af4f9-0750-4909-8507-c9ddf2ff9d46","sid":"af728674-8256-45f8-b22f-9729ee48f74b"},"attrParams":{"summary":null,"highLight":["Customer-focused role building relationships with policyholders","Opportunity to resolve conflicts and empathize with customers","Promote teamwork and suggest process improvements"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Tijuana,Baja California","unit":null}]},"addDate":1769238236963,"categoryName":"Sales - Outbound","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"reportStatus":null,"isFavorite":false},{"category":"1261,1266,1624","location":"Rosario Castellanos 10501, Zona Urbana Rio Tijuana, 22010 Tijuana, B.C., Mexico","infoId":"6517277309901012","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Bilingual Telephone Agent","content":"Job Summary:\nWe are seeking a bilingual agent for Soft Collections in an excellent work environment with growth opportunities.\n\nKey Highlights:\n1. 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Our mission is to deliver high\\-quality services that enhance operational efficiency and improve the patient experience, guided by respect, compassion, and service excellence.\n**Position Type:** Full\\-Time\n***About the Role***\nThe Optometrist will join the clinical team to provide hands\\-on clinical support to the Patient Care team managing optical, optometry, and ophthalmology services for U.S.\\-based clients.\nThis position combines clinical knowledge with operational support. The Optometrist works closely with bilingual patient care agents, assisting with initial patient triage, case prioritization, basic clinical guidance, and ensuring adherence to established medical protocols. This role plays an important part in maintaining safe, efficient, and high\\-quality patient care.\nStrong clinical judgment, clear communication in English, and the ability to work collaboratively are essential for success in this role.\n**Key Responsibilities**\n* Conduct initial clinical triage by reviewing patient\\-reported symptoms and determining urgency.\n* Provide guidance on appropriate appointment scheduling based on triage outcomes and clinical protocols.\n* Serve as a clinical point of reference for patient care agents to support accurate case handling.\n* Manage escalated patient calls that require additional clinical assessment or follow\\-up.\n* Review urgent cases and approve priority scheduling when clinically appropriate.\n* Review and support electronic medication refill requests.\n* Assist with basic clinical onboarding and training for new team members.\n* Partner with the training team to support ongoing improvement initiatives.\n* Provide clinical feedback to help refine workflows and protocols.\n* Support general clinical activities as needed across daily operations.\n**Required Qualifications**\n* Bachelor’s degree in Optometry.\n* At least three years of clinical experience in optometry or a related field.\n* Solid understanding of ocular pathology and basic pharmacology.\n* Intermediate English proficiency, with the ability to communicate clearly with patients and internal teams.\n* Valid U.S. visa.\n* Professional demeanor and strong teamwork skills.\n**Preferred Qualifications**\n* Experience or exposure to ophthalmic surgical care.\n* Familiarity with clinical documentation and medical records.\n* Comfort working with electronic systems and digital platforms.\n* Ability to manage multiple tasks in a fast\\-paced environment.\n* Previous experience in remote clinical support or medical call center settings.\nTipo de puesto: Tiempo completo\nSueldo: $20,000\\.00 \\- $27,000\\.00 al mes\nBeneficios:\n* Vales de despensa\nLugar de trabajo: Empleo presencial","price":"$MXN 20,000-27,000/year","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1769162164768","seoName":"optometrista","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-tijuana/cate-sales-outbound/optometrista-6517275709030712/","localIds":"46","cateId":null,"tid":null,"logParams":{"tid":"9079f42c-076b-4aa9-90ba-688a5d59be36","sid":"af728674-8256-45f8-b22f-9729ee48f74b"},"attrParams":{"summary":null,"highLight":["Provide clinical support for optical, optometry, and ophthalmology services","Combine clinical knowledge with operational support and patient triage","Collaborate with patient care agents to maintain high-quality patient care"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Tijuana,Baja California","unit":null}]},"addDate":1769162164768,"categoryName":"Sales - Outbound","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"reportStatus":null,"isFavorite":false},{"category":"1261,1266,1624","location":"Rosario Castellanos 10501, Zona Urbana Rio Tijuana, 22010 Tijuana, B.C., Mexico","infoId":"6516574739596912","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Channel Automation Leader","content":"Job Summary:\nDesigns, implements, and manages technological tools and call center automation solutions to improve operational efficiency and customer experience.\n\nKey Responsibilities:\n1. Design and implementation of call center automation solutions\n2. Coordination, training, and continuous process improvement\n3. Development and implementation of chatbots and automated calls\n\nThe Channel Automation Leader is responsible for designing, implementing, and managing technological tools and call center automation solutions, aligning platforms, operational workflows, and internal developments to improve operational efficiency and customer experience.\nRequirements:\n* Bachelor’s degree in Computer Systems Engineering, Software Engineering, Information Technology Engineering, Computer Science, Digital Technologies, Telecommunications, or related field.\n* Minimum one year of experience in Software Development\nFunctions and Responsibilities:\n1. Administration of users and internal tools\n- Manage users and access for the GSE App and call center digital tools.\n- Update customer directories and group email lists using PowerShell.\n- Manage user onboarding, offboarding, support, and password resets in Outlook.\n- Provide technical support related to access, email, and internal tools.\n2. Call center platform administration\n- Configure the Call It Once platform according to shifts, campaigns, and daily operations.\n- Manage campaigns, lists, skill levels, and alert distribution.\n- Update inbound call templates and provide support during failures.\n- Generate reports, download operational data, and train agents and supervisors.\n3. Chatbot development and implementation\n- Design chatbot scenarios, conversational flows, and operational logic.\n- Coordinate development and integrations with internal systems via REST APIs.\n- Execute technical and functional testing using validation tools.\n- Manage feedback, coordinate adjustments, and validate corrections until release.\n4. Implementation of automated calls\n- Define automated call scripts and flows per operational guidelines.\n- Coordinate audio recording, generation, and validation.\n- Ensure correct integration between the internal system and the call center platform.\n- Validate full functionality of automated calls prior to release.\n5. Coordination, training, and continuous improvement\n- Serve as liaison among IT, Development, and Call Center Operations.\n- Train and support teams during solution testing and rollout.\n- Document processes, configurations, and operational workflows.\n- Identify opportunities for improvement and automation across customer service channels.\nSkills:\nLogical thinking and process orientation.\nAbility to analyze and resolve technical–operational problems.\nEffective communication with both technical and non-technical teams.\nOrganization and tracking of tests, incidents, and releases.\nAutonomy, technical judgment, and results orientation.\nSchedule: Monday to Friday, 8:30 am to 5:30 pm\nJob Type: Full-time\nPay: $17,300.00 - $19,000.00 per month\nWork Location: In person","price":"$MXN 17,300-19,000/year","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1769107401531","seoName":"L%C3%8Dder+de+Automatizaci%C3%B3n+de+Canales+de+Atenci%C3%B3n","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-tijuana/cate-sales-outbound/l%25c3%258dder%2Bde%2Bautomatizaci%25c3%25b3n%2Bde%2Bcanales%2Bde%2Batenci%25c3%25b3n-6516574739596912/","localIds":"46","cateId":null,"tid":null,"logParams":{"tid":"804c970a-b164-42ff-9952-f90f05f5c00a","sid":"af728674-8256-45f8-b22f-9729ee48f74b"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Tijuana,Baja California","unit":null}]},"addDate":1769107401531,"categoryName":"Sales - Outbound","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"reportStatus":null,"isFavorite":false},{"category":"1261,1266,1624","location":"Rosario Castellanos 10501, Zona Urbana Rio Tijuana, 22010 Tijuana, B.C., Mexico","infoId":"6515887589440112","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Customer Service Representative (Night Shift)","content":"Summary:\nJoin a collaborative and supportive team as a Customer Service Representative, providing solutions and support to American clients.\n\nHighlights:\n1. Direct contact with American clients to provide support and solutions.\n2. Opportunity to make a positive difference in the industry.\n3. Work in a progressive company culture where ideas are valued.\n\n**Join Our Team as a Customer Service Representative (Night Shift) !**\nWe believe in creating a workplace where every team member thrives. We're seeking a passionate and dedicated Customer Service Representative to bring their unique talents to our collaborative and supportive environment. **Your Impact**\nIn this role, your contributions will help us deliver exceptional results and make a positive difference in our industry. **What You’ll Do:*** You will have direct contact with American clients to support them and provide solutions.\n* Assist clients in resolving their immediate issues.\n* Answering incoming calls, paging on\\-call doctors and technicians.\n* Accurately document messages and ensure they are delivered to the correct personnel on time.\n* Enter and update customer information in the CRM system, ensuring all interactions are recorded for future reference.\n* Use technological platforms to provide the best support.\n **What We’re Looking For:*** Passion for customer service.\n* Preferably with experience in a call center.\n* 90% proficiency in written and spoken English.\n* Familiarity with Microsoft Office suite.\n* Shift availability.\n **What We Offer:*** Shifts: 8:00 pm to 6:00 am \\-Monday\\-Friday (40 hours) and Friday\\-Monday 8:00 pm to 7:00 am (33 hours).\n* $13,500 \\- $17,000 pesos per month (base salary).\n* Weekly Bonuses and incentives based on performance (average based on history of $1,800 pesos per week).\n* Working from home (must have great Internet).\n* A progressive company culture where your ideas are valued\n \nWe value each team member's contributions and are committed to maintaining a workplace that encourages both individual and collective success. 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Excellent monthly bonuses from USD 100 up to USD 800.\n\nJob Description:\n\nBilingual Agent for Soft Collecctions\n\nWe offer:\n\nChristmas bonus\n\nSocial security\n\nStatutory benefits from day one.\n\nSubsidized cafeteria\n\nExcellent work environment and growth opportunities.\n\nRequirements:\n\nFluent English (conversational).\n\nPrevious experience in Call Center (minimum 6 months).\n\nSend a WhatsApp message to 6632031775\n\nJob type: Full-time\n\nWork location: On-site employment\n\nJob type: Full-time\n\nBenefits:\n\nSalary increases\n\nSavings fund\n\nCompany parking\n\nFree parking\n\nFlexible schedules\n\nOption for indefinite-term contract\n\nCafeteria service\n\nWork location: On-site employment\n\nJob type: Full-time\n\nSalary: $4,828.00 per week\n\nWork location: On-site employment","price":"$MXN 4,820-4,828/month","unit":"per month","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1768550126125","seoName":"Agente+Bilingue","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-tijuana/cate-sales-outbound/agente%2Bbilingue-6509441614400212/","localIds":"46","cateId":null,"tid":null,"logParams":{"tid":"ec16812f-1bb1-4273-ab81-85f1dd532b91","sid":"af728674-8256-45f8-b22f-9729ee48f74b"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Tijuana,Baja California","unit":null}]},"addDate":1768550126125,"categoryName":"Sales - Outbound","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"reportStatus":null,"isFavorite":false},{"category":"1261,1266,1624","location":"P.º del Parque 18025-Local G108, Rio Tijuana 3ra Etapa, 22226 Tijuana, B.C., Mexico","infoId":"6509441619443312","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Bilingual Agents","content":"**Publication Date:** January 15, 2026\n\nBILINGUAL AGENT\n\n**Salary:** 4,820.00 (MXN) before taxes. Excellent monthly bonuses from USD 100 up to USD 800.\n\nJob Description:\n\nBilingual Agent for Soft Collections\n\nWe Offer:\n\nChristmas Bonus\n\nSocial Security\n\nStatutory Benefits from Day One.\n\nSubsidized Cafeteria\n\nExcellent Work Environment and Growth Opportunities.\n\nRequirements:\n\nFluent English (conversational).\n\nPrevious Call Center Experience (minimum 6 months).\n\nSend a WhatsApp message to 6644620446\n\nJob Type: Full-time\n\nWork Location: On-site Employment\n\nJob Type: Full-time\n\nSalary: Starting at $4,820.00 per week\n\nBenefits:\n\n* Salary Increases\n* Savings Fund\n* Company Parking\n* Free Parking\n* Flexible Schedules\n* Option for Indefinite-Term Contract\n* Cafeteria Service\n\nWork Location: On-site Employment","price":"$MXN 4,820/month","unit":"per month","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1768550126519","seoName":"bilingual-agent","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-tijuana/cate-sales-outbound/bilingual-agent-6509441619443312/","localIds":"46","cateId":null,"tid":null,"logParams":{"tid":"26765054-4022-420a-8c36-d497fb366e8e","sid":"af728674-8256-45f8-b22f-9729ee48f74b"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Tijuana,Baja California","unit":null}]},"addDate":1768550126519,"categoryName":"Sales - Outbound","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"reportStatus":null,"isFavorite":false},{"category":"1261,1266,1624","location":"Rosario Castellanos 10501, Zona Urbana Rio Tijuana, 22010 Tijuana, B.C., Mexico","infoId":"6505220885145812","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Call Center Supervisor Bi-lingual","content":"**Opening:** Supervisors are required to adhere to the following expectations. Each criterion plays a key role to the success of the project. The supervisor is expected to excel in a variety of roles and responsibilities, including managing and coaching agents, handling challenging situations, shifting priorities, preparing reports for clients and program managers, and ensuring service levels and quality objectives are achieved. Failure to do so may result in coaching, counseling, disciplinary action, and/or termination, at the discretion of the program manager. \n\nWorking Schedule: Monday–Friday, 8:00 AM – 6:00 PM CST\n### **Responsibilities:**\n\n* **Performance:** Review team attendance regularly and set goals for those not aligned with the Contact Center Representative Attendance Policy.\n* Ensure all project goals are met; goals may change as client expectations change.\n* Review reports (efficiency, performance, call reports) to identify concerns; implement goals or Performance Improvement Plans as needed.\n* Identify agents who do not consistently contribute to project and team performance.\n* If supervisors do not meet performance goals, evaluations and Process Improvement Plans will be implemented. Verbal or written warnings may also occur. Lack of improvement may lead to removal or reassignment, or termination if no suitable project is available.\n* **Attendance:** Supervisors must be present for scheduled shifts and support overtime requirements.\n* Notify Program Manager, team members, and co\\-supervisors if absent.\n* Properly leverage virtual tools to communicate availability.\n* **Team Building and Motivation:** Motivate employees through praise, recognition, and rewards (e.g., campfire sessions, mini team building, Yammer).\n* Support agents via coaching and recognizing excellence in achieving goals.\n* Collaborate with peers and mentor Team Leads for professional development.\n* **Leadership:** Lead by example, setting standards in work quality, demeanor, attendance, flexibility, and accountability.\n* Reinforce teaching through actions, follow policies, and support peers.\n* **Build credibility:** be honest, approachable, respectful, and ethical.\n* Problem\\-solve and focus on solutions in difficult situations.\n* **Quality Standards:** Monitor and coach employees according to client expectations.\n* Review QA reports; implement Quality Improvement Plans as needed.\n* Provide additional training or one\\-on\\-one sessions for agents below project goals.\n* **Time Management:** Organize and prioritize responsibilities effectively.\n* Balance urgent and important tasks to support agent success.\n* **Communication:** Communicate effectively and respectfully with agents, peers, and clients (verbal and written).\n* Set clear expectations, provide feedback, and encourage team development.\n* Share relevant information and encourage idea exchange.\n* Respond to requests timely; client communication is high priority.\n* Maintain confidentiality of employee information.\n\n### **Qualifications:**\n\n* C1 English level\n* 2 to 3 years of experience as a supervisor in a Contact Center\n\n**About 1840 \\& Company** \n\n1840 \\& Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world\\-class freelance professionals and delivering top\\-tier outsourcing services, across over 150 countries worldwide. \n\nOur mission is to empower growth for forward\\-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work\\-life balance, working remotely from any location, while maximizing their professional growth and earning potential. \n\nWe are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com.\n\nWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. 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It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.\n\n**Job Description**\n\n\nAbout Integon \n\n \n\n \n\n \n\n \n\nIntegon is a division in Mexico of one of the largest insurance companies in the United States of America. Since 2019, it has been certified as a Great Place To Work. Integon provides support to its insurance company affiliates, offering property and casualty insurance products. \n\n \n\n \n\n \n\n \n\nAt Integon, our customer support roles are central to our operations. As a member of our team, you will be the friendly voice that our clients rely on for support and guidance. Your main focus will be ensuring that our customers feel valued and understood. \n\n \n\n \n\n \n\n \n\nOur Benefits\n \n\n \n\nFull paid during training\n \n\n \n\nNine days of Paid Time Off (PTO) in addition to regular vacations\n \n\n \n\nFully reported wages to IMSS and Infonavit\n \n\n \n\nWeekly food vouchers of $316\\.79 MXN\n \n\n \n\nWeekly Payment\n \n\n \n\nLife and burial insurance\n \n\n \n\nParking On\\-site\n \n\n \n\nWellness Center On\\-site\n \n\n \n\nExclusive coffee shop on\\-site\n \n\n \n\nSpecial discounts at establishments\n \n\n \n\nEmployee Referral Program\n \n\n \n\nMonthly activities and celebrations\nThis role is responsible for guiding the caller to the appropriate party based on their need and the relevant policy or claim and performing basic clerical duties\n\n \n\n**Key Responsibilities:**\n\n* Establishes a connection with customers to gather and capture information, to file a first notice of loss claim\n* Provides an overview of the basic claims process and information of a general nature to customers.\n* Receives, screens, and routes incoming telephone calls and other electronic correspondence.\n* Contacts or receives contact from customers or other claim\\-related third parties to obtain and/or provide necessary file information to comply with quality and process standards\n* Follows established guidelines specific to each claim report or inquiry to include clear and accurate documentation\n* Assist customers with scheduling auto and/or property inspections, and a rental car as needed\n* Remain empathetic, and engaged during customer interactions.\n* Uses online resources, system\\-generated prompts, and claims knowledge to assist customers, and set expectations for the next steps to resolve their claim\n **Preferred Qualifications:**\n\n \n\nEducation and Experience\n\n* High School Diploma/ GED or equivalent experience\n* Call Center experience (Preferred)\n* Insurance industry knowledge (Preferred)\n \n\nFunctional Skills\n\n* Ability to empathize with the customer.\n* Performs routine tasks of basic complexity under general supervision.\n* Computer Skills\n* Good organization skills with timely follow\\-up skills\n* Good oral and written communication skills\n* Fully Bilingual (English/Spanish)\n \n\nFor this position, we offer up to $ 24,000 MXN. monthly before taxes.\n\n **Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.**\n\n\nIn the event you need assistance or accommodation in completing your online application, please contact Integon via WhatsApp at 664\\.203\\.4492\n\n\nDirect General Auto \\& Life, Personal Express Insurance, Century\\-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.","price":"$MXN 24,000/year","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1767771824277","seoName":"customer-care-representative-integon","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-tijuana/cate-sales-outbound/customer-care-representative-integon-6499479350758512/","localIds":"46","cateId":null,"tid":null,"logParams":{"tid":"cb001bdc-42de-4a45-93fb-cd1b4d446d53","sid":"af728674-8256-45f8-b22f-9729ee48f74b"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Tijuana,Baja California","unit":null}]},"addDate":1767771824277,"categoryName":"Sales - Outbound","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"reportStatus":null,"isFavorite":false},{"category":"1261,1266,1624","location":"Rosario Castellanos 10501, Zona Urbana Rio Tijuana, 22010 Tijuana, B.C., Mexico","infoId":"6496322011699412","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Back Office Representative $22,400 Monthly","content":"**Important:**\n\n* **This is an on\\-site position. Only candidates residing in Tijuana, Rosarito, or Tecate will be considered. We do not cover relocation expenses.**\n* **A minimum B2 level of English is required for this position.**\n* **WhatsApp will be the only method for follow\\-up on this application.**\n\n**Back Office Representative \\- Confie Tijuana**\n\n**Responsibilities:**\n\n* Review and assign claims with accuracy, ensuring proper categorization based on client\\-provided information.\n* Analyze and interpret documentation carefully to validate and process claims effectively.\n* Maintain clear and timely communication with clients to provide updates and ensure a positive experience.\n* Utilize office tools and document management systems to organize, track, and process claims efficiently.\n\n**Requirements:**\n\n* Proven experience in customer service, **highly regarded if acquired in a call center setting,**\n* **Proficient in both English and Spanish. 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Become an ally in the comprehensive care of pets—who are part of the family!\n\nLocated in GABILONDO\n\nRequirements:\n\nGender: Unspecified\n\nOver 24 years of age\n\nExperience handling cash (minimum 1 year)\n\nEmployment stability in previous job (minimum 1 uninterrupted year)\n\nProfessional appearance\n\nAvailability to rotate shifts:\n\nShift 1: 6:00 AM to 3:00 PM\n\nShift 2: 12:00 PM to 9:00 PM\n\nShift 3: 9:00 PM to 6:00 AM\n\nMain Responsibilities:\n\nCustomer service\n\nProcessing payments from customers via various methods\n\nCash handling\n\nCash reconciliation\n\nAnswering telephone calls\n\nFilling out and tracking forms and logs\n\nConducting inventory…\n\nFull Job Description\n\nSaji Pet Hospital Group invites you to join its team as\n\nTelephone Advisor in the Call Center Department\n\nJoin and become part of a dynamic team delivering outstanding service to our customers.\n\nAs a Telephone Advisor, you’ll have the opportunity to work in an exciting environment alongside people who share your values and goals.\n\nBENEFITS\n\nFree uniforms\n\nRetention bonus\n\nWORK LOCATION: On-site employment\n\nSCHEDULE\n\nMonday through Sunday, with one weekday day off\n\nRotating shifts\n\n8:00 AM to 5:00 PM\n\n11:00 AM to 8:00 PM\n\nRESPONSIBILITIES\n\nCustomer service\n\nRegistering new customers in the system\n\nMedical appointment scheduling follow-up\n\nDirect communication with pet guardians\n\nAnswering telephone calls\n\nCleaning and maintaining order in the area\n\nTo be considered, we require your CV with photo, and confirmation that you have at least 1 year of uninterrupted customer service experience, employment stability, strong verbal communication skills, professional appearance, and a genuine affection for pets.\n\nSEND YOUR CV AND APPLY AT (663) 5192525\n\nPosition type: Full-time, Indefinite-term\n\nSalary: $3,000.00 - $3,300.00 per week\n\nBenefits:\n\nLife insurance\n\nFree uniforms\n\nExperience:\n\nCustomer service: 1 year (Mandatory)\n\nWork location: On-site employment\n\nPosition type: Full-time, Indefinite-term\n\nBenefits:\n\nFree uniforms\n\nEducation:\n\nIncomplete or ongoing high school diploma (Mandatory)\n\nWork location: On-site employment\n\nPosition type: Full-time, Indefinite-term\n\nBenefits:\n\nFree uniforms\n\nWork location: On-site employment\n\nPosition type: Full-time, Indefinite-term\n\nBenefits:\n\nOption for indefinite-term contract\n\nFree uniforms\n\nPosition type: Full-time, Indefinite-term\n\nBenefits:\n\nOption for indefinite-term contract\n\nFree uniforms\n\nWork location: On-site employment\n\nPosition type: Full-time, Indefinite-term\n\nWork location: On-site employment\n\nPosition type: Full-time\n\nSalary: $3,040.00 - $3,300.00 per week\n\nWork location: On-site employment","price":"$MXN 3,000-3,300/month","unit":"per month","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1767513180000","seoName":"Cajero+en+Hospital+de+mascotas","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-tijuana/cate-sales-outbound/cajero%2Ben%2Bhospital%2Bde%2Bmascotas-6496168710387312/","localIds":"46","cateId":null,"tid":null,"logParams":{"tid":"d357f1de-f6ce-4a11-bfc6-95b51b6416df","sid":"af728674-8256-45f8-b22f-9729ee48f74b"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Tijuana,Baja California","unit":null}]},"addDate":1767513180499,"categoryName":"Sales - Outbound","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"reportStatus":null,"isFavorite":false},{"category":"1261,1266,1624","location":"Calz. Ermita Nte. 32, Santa Cruz, 22105 Tijuana, B.C., Mexico","infoId":"6496168687654712","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Agente telefónico bilingüe / 2026 campaña - Part time - 5am a 10am","content":"We are looking for a solid Caller with Back Office experience. The work involves providing exceptional customer services. This involves providing quotes for customers as well as answering any questions they may have. For this specific campaign we need someone who has\n\n* A\\-Level English (speech, writing) \\- Ingles 100%\n* Computer skills\n* Responsible individual that can make it to work on time\n* Has the ability to multi\\-tasks\n* Updating information in Excel and the database.\n* Understanding the products/services to be offered depending on the campaign (information provided during training).\n\nThis is for 2026 campaign\n\nPart time:\n\n5am a 10 am\n\nMonday to Friday\n\nPago semanal bruto \\= $ 3,650\n\nJob Types: Full\\-time, Part\\-time, Contract \nContract length: 6 months\n\nPay: $10,169\\.96 \\- $15,636\\.35 per month\n\nWork Location: In person","price":"$MXN 10,169-15,636/year","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1767513178000","seoName":"bilingual-phone-agent-2026-campaign-part-time-5am-to-10am","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-tijuana/cate-sales-outbound/bilingual-phone-agent-2026-campaign-part-time-5am-to-10am-6496168687654712/","localIds":"46","cateId":null,"tid":null,"logParams":{"tid":"8afbdb09-93ed-4ba1-a968-4acebe327b97","sid":"af728674-8256-45f8-b22f-9729ee48f74b"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Tijuana,Baja California","unit":null}]},"addDate":1767513178723,"categoryName":"Sales - 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Must have strong time management, willingness to learn. Our client is a large, not\\-for\\-profit organization that provides comprehensive primary care and community health services for people living in their area. You would be a great fit for our team if you can combine superior listening and communication skills with a passion for helping people. We provide in\\-depth training and a pathway to success!\n\nJob Duties and Responsibilities\n\nOur Medical Appointment Setters are responsible for making calls to patients to set up an appointment. This position will also explain programs and procedures. Must be Bilingual in Spanish/English.\n\nResponsibilities include:\n\n* Consistently use a professional, courteous approach to facilitate communication with patients.\n* Schedule appointments and record reasons for visits on the patient notes in the scheduling software system.\n* Inform patients of any preparation or special requirements for their appointments\n* Provide travel directions to patients when necessary.\n* Verify coverage and benefits through the online process for each appointment.\n* Follow established guidelines for the use and/or disclosure of protected health information.\n\n**Qualifications**\n\n* 1\\+ year of experience in call center or medical reception.\n* Excellent phone presence and communication skills.\n* Motivated by targets and performance\\-based incentives.\n* Bilingual (English/Spanish).\n* Comfortable using multiple software applications and multitasking in a fast\\-paced environment.\n* Passion for helping others.\n\nJob Types: Full\\-time\n\nApply Now!\n\nPay: $3,500 pesos per week plus bonuses\n\nWork Location: Work from home (must live in the Tijuana area)\n\nJob Type: Full\\-time\n\nPay: From $4,000\\.00 per week\n\nLanguage:\n\n* English (Required)\n\nLocation:\n\n* Tijuana, B.C. 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Sales - Outbound in Tijuana
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Location:Tijuana
Category:Sales - Outbound
Customer Service Representative - Integon65182494331394120
Indeed
Customer Service Representative - Integon
Summary: Integon is seeking a Customer Service Representative to handle questions and issues from customers and agents, focusing on building good relationships and providing excellent support. Highlights: 1. Customer-focused role building relationships with policyholders 2. Opportunity to resolve conflicts and empathize with customers 3. Promote teamwork and suggest process improvements Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more. **Job Description** About Integon Integon is a division in Mexico of one of the largest insurance companies in the United States of America. Since 2019, it has been certified as a Great Place To Work. Integon provides support to its insurance company affiliates, offering property and casualty insurance products. At Integon, our customer support roles are central to our operations. As a member of our team, you will be the friendly voice that our clients rely on for support and guidance. Your focus will be ensuring that our customers feel valued and understood. **Our Benefits** * Full paid during training * Nine days of Paid Time Off (PTO) in addition to regular vacations * Fully reported wages to IMSS and Infonavit * Weekly food vouchers of $316 MXN * Weekly Payment * Life and burial insurance * Parking On\-site * Wellness Center On\-site * Exclusive coffee shop on\-site * Special discounts at establishments * Employee Referral Program * Monthly activities and celebrations **About the role** The Customer Service Representative handles questions and issues from both customers and agents. They work to keep and build good relationships between policyholders and the insurance company. **Key Responsibilities:** * Take responsibility for any question, issue, or mistake that could affect the policyholder or agent and decide on the best solution. * Answer incoming calls, handle questions about existing policies, and decide on the best course of action. * Be the first contact after a policy is sold, identify risks, and ask the right questions. * Record details of each call, process policy changes, handle DMV filings, answer billing questions, take payments, and show excellent phone manners, dedication to customer service, and strong problem\-solving skills. * Handle health policy requests like policy questions, cancellations, updating profiles, billing adjustments, and refunds. * Check policy details to understand special circumstances, provide coverage information, answer complex billing questions, process policy changes accurately, and gather necessary underwriting information to ensure correct premiums. * Handle most situations independently, resolve conflicts, and empathize with customers. * Provide feedback when training needs are identified. * Promote teamwork through reliability and group cohesion. * Suggest process improvements to leadership. **Education and Experience** * High School Diploma/ GED * Call Center experience (Preferred) * Insurance industry knowledge (Preferred) **Minimum Skills and Competencies:** The following skills and abilities are required. Adjustments can be made for individuals with disabilities. * Fully Bilingual (English/Spanish) * Must be customer\-focused and able to effectively troubleshoot and resolve questions and concerns. * Able to multitask and manage multiple systems daily. **Desired Skills:** * Previous experience in insurance customer service. For this position, we offer up to $ 24,000 MXN. monthly before taxes. **Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.** In the event you need assistance or accommodation in completing your online application, please contact Integon via WhatsApp at 664\.203\.4492 Direct General Auto \& Life, Personal Express Insurance, Century\-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.
Rosario Castellanos 10501, Zona Urbana Rio Tijuana, 22010 Tijuana, B.C., Mexico
$MXN 24,000/year
Bilingual Telephone Agent65172773099010121
Indeed
Bilingual Telephone Agent
Job Summary: We are seeking a bilingual agent for Soft Collections in an excellent work environment with growth opportunities. Key Highlights: 1. Excellent work environment 2. Growth opportunities 3. Flexible schedules Salary: 4,820.00 (MXN) before taxes. Excellent monthly bonuses from USD 100 up to USD 800. Job Description: Bilingual agent for Soft Collections. We offer: - Christmas bonus (Aguinaldo) - Social security - Statutory benefits from day one - Subsidized cafeteria - Excellent work environment and growth opportunities. Requirements: - Fluent English (conversational level) - Prior experience in a call center (minimum 6 months) Send a WhatsApp message to 6632031775 Job Type: Full-time Work Location: On-site employment Job Type: Full-time Benefits: - Salary increases - Savings fund - Company parking - Free parking - Flexible schedules - Option for indefinite-term contract - Cafeteria service Work Location: On-site employment Job Type: Full-time Salary: $4,828.00 per week Work Location: On-site employment
Rosario Castellanos 10501, Zona Urbana Rio Tijuana, 22010 Tijuana, B.C., Mexico
$MXN 4,820-4,828/month
IT Analyst65172767899394122
Indeed
IT Analyst
Job Summary: The IT Analyst designs, implements, and manages automation tools and solutions for Call Center, optimizing operational efficiency and customer experience. Key Highlights: 1. Design and implementation of automation tools for Call Center 2. Team coordination and training, and continuous process improvement 3. Chatbot and automated calls development and implementation The IT Analyst is responsible for designing, implementing, and managing technological tools and Call Center automation solutions, aligning platforms, operational workflows, and internal developments to improve operational efficiency and customer experience. Requirements: * Bachelor’s degree in Computer Systems Engineering, Software Engineering, Information Technology Engineering, Computer Science, Digital Technologies, Telecommunications, or related field. * Minimum one year of experience in Software Development Functions and Responsibilities: 1. Internal Users and Tools Administration - Manage users and access for the GSE App and Call Center digital tools. - Update customer directories and group email addresses using PowerShell. - Manage user onboarding, offboarding, technical support, and password resets in Outlook. - Provide technical support related to access, email, and internal tools. 2. Call Center Platform Administration - Configure the Call It Once platform according to shifts, campaigns, and daily operations. - Manage campaigns, lists, skill levels, and alert distribution. - Update inbound call templates and provide support during failures. - Generate reports, download operational data, and train agents and supervisors. 3. Chatbot Development and Implementation - Design chatbot scenarios, conversational flows, and operational logic. - Coordinate development and integrations with internal systems via REST APIs. - Execute technical and functional testing using validation tools. - Manage feedback, coordinate adjustments, and validate corrections until release. 4. Automated Calls Implementation - Define automated call scripts and flows according to operational guidelines. - Coordinate audio recording, generation, and validation. - Ensure correct integration between the internal system and the Call Center platform. - Validate full functionality of automated calls prior to release. 5. Coordination, Training, and Continuous Improvement - Act as liaison between IT, Development, and Call Center Operations. - Train and support teams during solution testing and deployment. - Document processes, configurations, and operational workflows. - Identify opportunities for improvement and automation across customer service channels. Skills: Logical thinking and process orientation. Analytical ability and capacity to resolve technical–operational problems. Effective communication with both technical and non-technical teams. Organization and tracking of tests, incidents, and releases. Autonomy, technical judgment, and results orientation. Schedule: Monday to Friday, 8:30 am to 5:30 pm Job Type: Full-time Pay: $17,300.00 - $19,000.00 per month Work Location: In person
Rosario Castellanos 10501, Zona Urbana Rio Tijuana, 22010 Tijuana, B.C., Mexico
$MXN 17,300-19,000/year
Agente de centro de llamadas, asistente dental65172760893443123
Indeed
Agente de centro de llamadas, asistente dental
Resumen del puesto: Buscamos personas bilingües, responsables y con conocimientos de computación para gestionar la agenda de un dentista, programar citas y enviar recordatorios. Puntos destacados: 1. Campaña bilingüe para agenda de dentista 2. Responsable de programación de citas y recordatorios 3. Requiere conocimientos de computación Campaña bilingüe para gestionar la agenda de un dentista, configuración de citas, recordatorios amigables, etc. Buscamos personas con ganas de trabajar, responsables y que sepan usar la computadora. Tipo de puesto: Tiempo completo Sueldo: $3,500.00 - $6,000.00 a la semana Lugar de trabajo: Empleo presencial
José María Morelos 1760, Independencia, 22055 Tijuana, B.C., Mexico
$MXN 3,500-6,000/month
optometrista65172757090307124
Indeed
optometrista
Summary: The Optometrist provides hands-on clinical support, combining clinical knowledge with operational support for optical, optometry, and ophthalmology services, ensuring high-quality patient care. Highlights: 1. Provide clinical support for optical, optometry, and ophthalmology services 2. Combine clinical knowledge with operational support and patient triage 3. Collaborate with patient care agents to maintain high-quality patient care **Company Overview** Outpatient Call Solutions is a leading provider of virtual staffing and administrative support solutions for the healthcare industry. Founded in 2015, we function as a strategic, secure, and highly efficient support system that integrates seamlessly with outpatient healthcare operations. Our mission is to deliver high\-quality services that enhance operational efficiency and improve the patient experience, guided by respect, compassion, and service excellence. **Position Type:** Full\-Time ***About the Role*** The Optometrist will join the clinical team to provide hands\-on clinical support to the Patient Care team managing optical, optometry, and ophthalmology services for U.S.\-based clients. This position combines clinical knowledge with operational support. The Optometrist works closely with bilingual patient care agents, assisting with initial patient triage, case prioritization, basic clinical guidance, and ensuring adherence to established medical protocols. This role plays an important part in maintaining safe, efficient, and high\-quality patient care. Strong clinical judgment, clear communication in English, and the ability to work collaboratively are essential for success in this role. **Key Responsibilities** * Conduct initial clinical triage by reviewing patient\-reported symptoms and determining urgency. * Provide guidance on appropriate appointment scheduling based on triage outcomes and clinical protocols. * Serve as a clinical point of reference for patient care agents to support accurate case handling. * Manage escalated patient calls that require additional clinical assessment or follow\-up. * Review urgent cases and approve priority scheduling when clinically appropriate. * Review and support electronic medication refill requests. * Assist with basic clinical onboarding and training for new team members. * Partner with the training team to support ongoing improvement initiatives. * Provide clinical feedback to help refine workflows and protocols. * Support general clinical activities as needed across daily operations. **Required Qualifications** * Bachelor’s degree in Optometry. * At least three years of clinical experience in optometry or a related field. * Solid understanding of ocular pathology and basic pharmacology. * Intermediate English proficiency, with the ability to communicate clearly with patients and internal teams. * Valid U.S. visa. * Professional demeanor and strong teamwork skills. **Preferred Qualifications** * Experience or exposure to ophthalmic surgical care. * Familiarity with clinical documentation and medical records. * Comfort working with electronic systems and digital platforms. * Ability to manage multiple tasks in a fast\-paced environment. * Previous experience in remote clinical support or medical call center settings. Tipo de puesto: Tiempo completo Sueldo: $20,000\.00 \- $27,000\.00 al mes Beneficios: * Vales de despensa Lugar de trabajo: Empleo presencial
C. B 2467, Huertas 2da Secc, 22116 Tijuana, B.C., Mexico
$MXN 20,000-27,000/year
Channel Automation Leader65165747395969125
Indeed
Channel Automation Leader
Job Summary: Designs, implements, and manages technological tools and call center automation solutions to improve operational efficiency and customer experience. Key Responsibilities: 1. Design and implementation of call center automation solutions 2. Coordination, training, and continuous process improvement 3. Development and implementation of chatbots and automated calls The Channel Automation Leader is responsible for designing, implementing, and managing technological tools and call center automation solutions, aligning platforms, operational workflows, and internal developments to improve operational efficiency and customer experience. Requirements: * Bachelor’s degree in Computer Systems Engineering, Software Engineering, Information Technology Engineering, Computer Science, Digital Technologies, Telecommunications, or related field. * Minimum one year of experience in Software Development Functions and Responsibilities: 1. Administration of users and internal tools - Manage users and access for the GSE App and call center digital tools. - Update customer directories and group email lists using PowerShell. - Manage user onboarding, offboarding, support, and password resets in Outlook. - Provide technical support related to access, email, and internal tools. 2. Call center platform administration - Configure the Call It Once platform according to shifts, campaigns, and daily operations. - Manage campaigns, lists, skill levels, and alert distribution. - Update inbound call templates and provide support during failures. - Generate reports, download operational data, and train agents and supervisors. 3. Chatbot development and implementation - Design chatbot scenarios, conversational flows, and operational logic. - Coordinate development and integrations with internal systems via REST APIs. - Execute technical and functional testing using validation tools. - Manage feedback, coordinate adjustments, and validate corrections until release. 4. Implementation of automated calls - Define automated call scripts and flows per operational guidelines. - Coordinate audio recording, generation, and validation. - Ensure correct integration between the internal system and the call center platform. - Validate full functionality of automated calls prior to release. 5. Coordination, training, and continuous improvement - Serve as liaison among IT, Development, and Call Center Operations. - Train and support teams during solution testing and rollout. - Document processes, configurations, and operational workflows. - Identify opportunities for improvement and automation across customer service channels. Skills: Logical thinking and process orientation. Ability to analyze and resolve technical–operational problems. Effective communication with both technical and non-technical teams. Organization and tracking of tests, incidents, and releases. Autonomy, technical judgment, and results orientation. Schedule: Monday to Friday, 8:30 am to 5:30 pm Job Type: Full-time Pay: $17,300.00 - $19,000.00 per month Work Location: In person
Rosario Castellanos 10501, Zona Urbana Rio Tijuana, 22010 Tijuana, B.C., Mexico
$MXN 17,300-19,000/year
Customer Service Representative (Night Shift)65158875894401126
Indeed
Customer Service Representative (Night Shift)
Summary: Join a collaborative and supportive team as a Customer Service Representative, providing solutions and support to American clients. Highlights: 1. Direct contact with American clients to provide support and solutions. 2. Opportunity to make a positive difference in the industry. 3. Work in a progressive company culture where ideas are valued. **Join Our Team as a Customer Service Representative (Night Shift) !** We believe in creating a workplace where every team member thrives. We're seeking a passionate and dedicated Customer Service Representative to bring their unique talents to our collaborative and supportive environment. **Your Impact** In this role, your contributions will help us deliver exceptional results and make a positive difference in our industry. **What You’ll Do:*** You will have direct contact with American clients to support them and provide solutions. * Assist clients in resolving their immediate issues. * Answering incoming calls, paging on\-call doctors and technicians. * Accurately document messages and ensure they are delivered to the correct personnel on time. * Enter and update customer information in the CRM system, ensuring all interactions are recorded for future reference. * Use technological platforms to provide the best support. **What We’re Looking For:*** Passion for customer service. * Preferably with experience in a call center. * 90% proficiency in written and spoken English. * Familiarity with Microsoft Office suite. * Shift availability. **What We Offer:*** Shifts: 8:00 pm to 6:00 am \-Monday\-Friday (40 hours) and Friday\-Monday 8:00 pm to 7:00 am (33 hours). * $13,500 \- $17,000 pesos per month (base salary). * Weekly Bonuses and incentives based on performance (average based on history of $1,800 pesos per week). * Working from home (must have great Internet). * A progressive company culture where your ideas are valued We value each team member's contributions and are committed to maintaining a workplace that encourages both individual and collective success. Let’s achieve great things together!**Apply Now.** E04JI802n1q2408jl4z
Rosario Castellanos 10501, Zona Urbana Rio Tijuana, 22010 Tijuana, B.C., Mexico
$MXN 13,500-17,000/year
BILINGUAL AGENT FOR SOFT COLLECTIONS65138976660227127
Indeed
BILINGUAL AGENT FOR SOFT COLLECTIONS
**Publication Date:** January 13, 2026 **Salary:** $4,820.00 (MXN) - $4,82100.00 (MXN) per week Job Description: Bilingual Agent for Soft Collections We offer: Salary: $4,820 gross per week +Monthly bonus of USD 100 up to USD 800 Excellent monthly bonuses Statutory benefits from day one. Subsidized cafeteria Excellent work environment and growth opportunities. Requirements: Fluent English (conversational). Previous experience in a Call Center (minimum 6 months). Send a WhatsApp message to 6644620446 Job Type: Full-time Work Location: On-site employment Job Type: Full-time Salary: $4,820.00 - $4,821.00 per week Benefits: * Savings fund * Free parking Work Location: On-site employment
P.º del Parque 18025-Local G108, Rio Tijuana 3ra Etapa, 22226 Tijuana, B.C., Mexico
$MXN 4,820-4,821/month
Call Center Sales Agent65051571449602128
Indeed
Call Center Sales Agent
You will be working for a company that does Tax Relief / Consolidation helping people that owes to the IRS, you will be trained to be a Junior Closer. The training you are given is also paid for. **Weekly payment is up to $6,000 per week \+ Monthly commissions.** No semana de fondo Training starts on Monday January 26th Schedule Monday to Saturday: There are 2 schedules available * 8:00am\-5:00pm M\-F * 9:00am\-6:00pm M\-F You must be available to work at any of these times. You must also be available on Saturdays There are also 2 schedules available : * 7:00am\-11:00am or 8:00am\-12:00pm At the moment we're only taking selected and filtered personnel, so it is necessary that you meet these requirements: Call center Sales experience 1 year , Completely fluent English, Verbal skills, basic computer skills, good presentation and also you need to be RESPONSIBLE. A face to face interview is required for your hiring, office is located in Colonia Reforma here in Rosarito. **If you meet the requirements and are interested, feel free to send your resume.** Tipo de puesto: Tiempo completo Sueldo: Hasta $6,000\.00 a la semana Lugar de trabajo: Empleo presencial
Vista Al Mar 47A, Predios Urbanos, 22703 Playas de Rosarito, B.C., Mexico
$MXN 6,000/month
Bilingual Agent65094416144002129
Indeed
Bilingual Agent
BILINGUAL AGENT Salary: 4,820.00 (MXN) before taxes. Excellent monthly bonuses from USD 100 up to USD 800. Job Description: Bilingual Agent for Soft Collecctions We offer: Christmas bonus Social security Statutory benefits from day one. Subsidized cafeteria Excellent work environment and growth opportunities. Requirements: Fluent English (conversational). Previous experience in Call Center (minimum 6 months). Send a WhatsApp message to 6632031775 Job type: Full-time Work location: On-site employment Job type: Full-time Benefits: Salary increases Savings fund Company parking Free parking Flexible schedules Option for indefinite-term contract Cafeteria service Work location: On-site employment Job type: Full-time Salary: $4,828.00 per week Work location: On-site employment
Rosario Castellanos 10501, Zona Urbana Rio Tijuana, 22010 Tijuana, B.C., Mexico
$MXN 4,820-4,828/month
Bilingual Agents650944161944331210
Indeed
Bilingual Agents
**Publication Date:** January 15, 2026 BILINGUAL AGENT **Salary:** 4,820.00 (MXN) before taxes. Excellent monthly bonuses from USD 100 up to USD 800. Job Description: Bilingual Agent for Soft Collections We Offer: Christmas Bonus Social Security Statutory Benefits from Day One. Subsidized Cafeteria Excellent Work Environment and Growth Opportunities. Requirements: Fluent English (conversational). Previous Call Center Experience (minimum 6 months). Send a WhatsApp message to 6644620446 Job Type: Full-time Work Location: On-site Employment Job Type: Full-time Salary: Starting at $4,820.00 per week Benefits: * Salary Increases * Savings Fund * Company Parking * Free Parking * Flexible Schedules * Option for Indefinite-Term Contract * Cafeteria Service Work Location: On-site Employment
P.º del Parque 18025-Local G108, Rio Tijuana 3ra Etapa, 22226 Tijuana, B.C., Mexico
$MXN 4,820/month
Call Center Supervisor Bi-lingual650522088514581211
Indeed
Call Center Supervisor Bi-lingual
**Opening:** Supervisors are required to adhere to the following expectations. Each criterion plays a key role to the success of the project. The supervisor is expected to excel in a variety of roles and responsibilities, including managing and coaching agents, handling challenging situations, shifting priorities, preparing reports for clients and program managers, and ensuring service levels and quality objectives are achieved. Failure to do so may result in coaching, counseling, disciplinary action, and/or termination, at the discretion of the program manager. Working Schedule: Monday–Friday, 8:00 AM – 6:00 PM CST ### **Responsibilities:** * **Performance:** Review team attendance regularly and set goals for those not aligned with the Contact Center Representative Attendance Policy. * Ensure all project goals are met; goals may change as client expectations change. * Review reports (efficiency, performance, call reports) to identify concerns; implement goals or Performance Improvement Plans as needed. * Identify agents who do not consistently contribute to project and team performance. * If supervisors do not meet performance goals, evaluations and Process Improvement Plans will be implemented. Verbal or written warnings may also occur. Lack of improvement may lead to removal or reassignment, or termination if no suitable project is available. * **Attendance:** Supervisors must be present for scheduled shifts and support overtime requirements. * Notify Program Manager, team members, and co\-supervisors if absent. * Properly leverage virtual tools to communicate availability. * **Team Building and Motivation:** Motivate employees through praise, recognition, and rewards (e.g., campfire sessions, mini team building, Yammer). * Support agents via coaching and recognizing excellence in achieving goals. * Collaborate with peers and mentor Team Leads for professional development. * **Leadership:** Lead by example, setting standards in work quality, demeanor, attendance, flexibility, and accountability. * Reinforce teaching through actions, follow policies, and support peers. * **Build credibility:** be honest, approachable, respectful, and ethical. * Problem\-solve and focus on solutions in difficult situations. * **Quality Standards:** Monitor and coach employees according to client expectations. * Review QA reports; implement Quality Improvement Plans as needed. * Provide additional training or one\-on\-one sessions for agents below project goals. * **Time Management:** Organize and prioritize responsibilities effectively. * Balance urgent and important tasks to support agent success. * **Communication:** Communicate effectively and respectfully with agents, peers, and clients (verbal and written). * Set clear expectations, provide feedback, and encourage team development. * Share relevant information and encourage idea exchange. * Respond to requests timely; client communication is high priority. * Maintain confidentiality of employee information. ### **Qualifications:** * C1 English level * 2 to 3 years of experience as a supervisor in a Contact Center **About 1840 \& Company** 1840 \& Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world\-class freelance professionals and delivering top\-tier outsourcing services, across over 150 countries worldwide. Our mission is to empower growth for forward\-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work\-life balance, working remotely from any location, while maximizing their professional growth and earning potential. We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Rosario Castellanos 10501, Zona Urbana Rio Tijuana, 22010 Tijuana, B.C., Mexico
Recruitment and Selection Assistant650521745875211212
Indeed
Recruitment and Selection Assistant
**Idoneus Talent is seeking a Recruitment and Selection Assistant in Tijuana, Baja California** ------------------------------------------------------------------------------------------ **RECRUITMENT AND SELECTION ASSISTANT** **Main responsibilities:** * Call center recruitment (sales) * High-volume talent attraction. * Achievement of KPIs. * Posting and updating job openings on job boards. * Social media management, partnership agreements, and direct sourcing. * Candidate screening, interviews, and file preparation. * Full candidate follow-up until onboarding. * Weekly progress reports. **Education and experience:** * Completed bachelor’s degree (administrative or related field). * 1 year of experience in sales/mass recruitment. **Knowledge and skills:** * Full proficiency in Indeed and Facebook for recruitment purposes. * CRM usage. * Knowledge of commercial profiles. * Organization and management of multiple candidates. **We offer:** * $15,000 gross monthly salary. * Statutory benefits. * Enhanced benefits (bonus, savings fund, grocery voucher, and life insurance). **Schedule:** Monday to Friday 9:00–18:00, Saturdays 9:00–14:00 **Work location:** Airport area, Tijuana, Baja California **Desired education level:** Higher education – degree holder **Desired experience level:** Mid-level **Departmental function:** Human Resources **Industry:** Financial Services *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=6961ab578800003c00918f62&source=indeed*
Rosario Castellanos 10501, Zona Urbana Rio Tijuana, 22010 Tijuana, B.C., Mexico
$MXN 15,000/year
Telephone Agent650510065756181213
Indeed
Telephone Agent
TELEPHONE AGENT SCHEDULE: MONDAY TO FRIDAY, 9 AM TO 5 PM STATUTORY BENEFITS WEEKLY BASE SALARY OF $2,700.00 MXN WEEKLY BONUS OF $150 USD REQUIREMENTS: BASIC DOCUMENTATION IN ORDER ENGLISH SPEAKING AND WRITING SKILLS MATHEMATICAL ABILITY COMPUTER OPERATING SKILLS CUSTOMER SERVICE SKILLS RESPONSIBLE AND PUNCTUAL CV SUBMISSION IS MANDATORY. WORK LOCATION: RIO ZONE, BARISTI OFFICES, ACROSS FROM MP. Job Type: Probationary Period Contract Duration: 3 months Salary: Up to $18,507.15 per month Benefits: * Option for an indefinite-term contract Work Location: On-site employment
Av. Paseo de los Héroes #96 Local 35 Col, Zona Urbana Rio Tijuana, 22010 Tijuana, B.C., Mexico
$MXN 2,700-18,507/year
Bilingual Telephone Customer Service Executive (Remote)649947937040651214
Indeed
Bilingual Telephone Customer Service Executive (Remote)
**BILINGUAL TELEPHONE CUSTOMER SERVICE AGENTS \*\*\*REMOTE WORK\*\*\*** **WE OFFER:** \- Weekly salary of $3,550 \- Retention bonus of $3,000 \- Salary increase \- Permanent remote work **REQUIREMENTS:** \- Advanced English \- Completed secondary education \- Must be over 18 years old ***Please apply through this channel or send a WhatsApp message to 5583689911 to schedule an interview.*** Job type: Full-time Salary: $3,500.00 \- $3,550.00 per week Work location: On-site employment
Av. Sor Juana Ines de la Cruz 4948, Alcala, 22106 Tijuana, B.C., Mexico
$MXN 3,550/month
Customer Care Representative - Integon649947935075851215
Indeed
Customer Care Representative - Integon
Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more. **Job Description** About Integon Integon is a division in Mexico of one of the largest insurance companies in the United States of America. Since 2019, it has been certified as a Great Place To Work. Integon provides support to its insurance company affiliates, offering property and casualty insurance products. At Integon, our customer support roles are central to our operations. As a member of our team, you will be the friendly voice that our clients rely on for support and guidance. Your main focus will be ensuring that our customers feel valued and understood. Our Benefits Full paid during training Nine days of Paid Time Off (PTO) in addition to regular vacations Fully reported wages to IMSS and Infonavit Weekly food vouchers of $316\.79 MXN Weekly Payment Life and burial insurance Parking On\-site Wellness Center On\-site Exclusive coffee shop on\-site Special discounts at establishments Employee Referral Program Monthly activities and celebrations This role is responsible for guiding the caller to the appropriate party based on their need and the relevant policy or claim and performing basic clerical duties **Key Responsibilities:** * Establishes a connection with customers to gather and capture information, to file a first notice of loss claim * Provides an overview of the basic claims process and information of a general nature to customers. * Receives, screens, and routes incoming telephone calls and other electronic correspondence. * Contacts or receives contact from customers or other claim\-related third parties to obtain and/or provide necessary file information to comply with quality and process standards * Follows established guidelines specific to each claim report or inquiry to include clear and accurate documentation * Assist customers with scheduling auto and/or property inspections, and a rental car as needed * Remain empathetic, and engaged during customer interactions. * Uses online resources, system\-generated prompts, and claims knowledge to assist customers, and set expectations for the next steps to resolve their claim **Preferred Qualifications:** Education and Experience * High School Diploma/ GED or equivalent experience * Call Center experience (Preferred) * Insurance industry knowledge (Preferred) Functional Skills * Ability to empathize with the customer. * Performs routine tasks of basic complexity under general supervision. * Computer Skills * Good organization skills with timely follow\-up skills * Good oral and written communication skills * Fully Bilingual (English/Spanish) For this position, we offer up to $ 24,000 MXN. monthly before taxes. **Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.** In the event you need assistance or accommodation in completing your online application, please contact Integon via WhatsApp at 664\.203\.4492 Direct General Auto \& Life, Personal Express Insurance, Century\-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.
Rosario Castellanos 10501, Zona Urbana Rio Tijuana, 22010 Tijuana, B.C., Mexico
$MXN 24,000/year
Back Office Representative $22,400 Monthly649632201169941216
Indeed
Back Office Representative $22,400 Monthly
**Important:** * **This is an on\-site position. Only candidates residing in Tijuana, Rosarito, or Tecate will be considered. We do not cover relocation expenses.** * **A minimum B2 level of English is required for this position.** * **WhatsApp will be the only method for follow\-up on this application.** **Back Office Representative \- Confie Tijuana** **Responsibilities:** * Review and assign claims with accuracy, ensuring proper categorization based on client\-provided information. * Analyze and interpret documentation carefully to validate and process claims effectively. * Maintain clear and timely communication with clients to provide updates and ensure a positive experience. * Utilize office tools and document management systems to organize, track, and process claims efficiently. **Requirements:** * Proven experience in customer service, **highly regarded if acquired in a call center setting,** * **Proficient in both English and Spanish. (B2 or higher)** You must be available to work a Monday to Friday schedule. You also need to have valid Mexican documents to be eligible for employment. **Join the Coolest Call Center in Tijuana!** **Confie** is a shared service center, originally from the United States, mainly in the areas of California, Nevada, and Arizona. Its clients are primarily insurance companies in the vehicle and medical sectors, each with more than 60 lines of business. Benefits: * **Life Insurance** (New Benefit) * **Private health insurance** for you and your family * Additional **paid days off** * **Paid training** (including bonus) * **Weekly pay** and productivity bonuses * **Referral Bonus**, raffles with prizes and experiences (bonus up to $350 USD) * **Rewards** and recognition program * **Game Room** (includes ping pong, basketball mini hoops, mini hockey, arcade, massage chairs, video games, and more) * **Employee discounts** on tuition with local universities * **Discounts** with participating local businesses * Competitive salary with professional **growth opportunities** * Comprehensive training and **ongoing development** * Collaborative and **team\-oriented** work environment * Career **advancement opportunities** within the company * **Excellent location** accessible via public transportation * Savings fund and voluntary savings plan Legal benefits * Paid vacations and vacation premium * Health services institution (IMSS) * Federal Housing Credit Program (INFONAVIT/FONACOT) * Paid public holidays as established by Mexican labor law * Annual bonus (Aguinaldo) * Profit\-sharing program (PTU) * Sunday premium pay (If applicable) * Maternity and paternity leave ### **Don't miss out on the opportunity to be part of a growing team and make a difference in customer experience!**
Rosario Castellanos 10501, Zona Urbana Rio Tijuana, 22010 Tijuana, B.C., Mexico
$MXN 22,400/year
Bilingual Scheduling and Telephone Customer Service Representative649626943655701217
Indeed
Bilingual Scheduling and Telephone Customer Service Representative
Ensure the highest possible conversion of marketing leads into confirmed appointments by providing exceptional, bilingual patient service that reflects the warmth and professionalism of Bajadentistry. ***Key Responsibilities:*** Appointment Closing: Contact and persuade potential patients to schedule their consultation or treatment. Bilingual Communication: Handle phone calls, chats, and messages in English and Spanish. **CRM Management:** Record and track patient interactions within our system. **Voice of the Clinic:** Serve as the clinic’s first impression, expertly resolving inquiries. ***Essential Requirements:*** **Bilingualism:** Advanced/Native English (Mandatory). **Experience:** Minimum 1 year in call centers, sales, or scheduling (preferably in healthcare/dental sector). **Tools:** Proficiency in Microsoft Office or Google Suite, and proven experience using CRM or appointment management systems. **Skills:** Sales aptitude, excellent diction, and results-oriented mindset. Benefits (Add according to company offering, maintaining consistency with the Receptionist profile): Competitive salary and productivity/target-achievement bonuses. IMSS and statutory benefits from day one. Initial probationary contract with option to transition to an indefinite-term contract. Opportunities for growth and continuous training. **Application Process:** Send your updated CV and indicate your English proficiency level to: gerencia.bajadentistry@gmail.com Email Subject: Bilingual Call Center Executive – \[Your Name] Position Type: Full-time Salary: $12,720.40 per month Language: * English (Desirable) Work Location: On-site employment
Av. Paseo de los Héroes #96 Local 35 Col, Zona Urbana Rio Tijuana, 22010 Tijuana, B.C., Mexico
$MXN 12,720/year
Cashier at Pet Hospital649616871038731218
Indeed
Cashier at Pet Hospital
Job Description SAJI Pet Hospital SAJI Pet Hospital invites you to join its team in the cashier area. Become an ally in the comprehensive care of pets—who are part of the family! Located in GABILONDO Requirements: Gender: Unspecified Over 24 years of age Experience handling cash (minimum 1 year) Employment stability in previous job (minimum 1 uninterrupted year) Professional appearance Availability to rotate shifts: Shift 1: 6:00 AM to 3:00 PM Shift 2: 12:00 PM to 9:00 PM Shift 3: 9:00 PM to 6:00 AM Main Responsibilities: Customer service Processing payments from customers via various methods Cash handling Cash reconciliation Answering telephone calls Filling out and tracking forms and logs Conducting inventory… Full Job Description Saji Pet Hospital Group invites you to join its team as Telephone Advisor in the Call Center Department Join and become part of a dynamic team delivering outstanding service to our customers. As a Telephone Advisor, you’ll have the opportunity to work in an exciting environment alongside people who share your values and goals. BENEFITS Free uniforms Retention bonus WORK LOCATION: On-site employment SCHEDULE Monday through Sunday, with one weekday day off Rotating shifts 8:00 AM to 5:00 PM 11:00 AM to 8:00 PM RESPONSIBILITIES Customer service Registering new customers in the system Medical appointment scheduling follow-up Direct communication with pet guardians Answering telephone calls Cleaning and maintaining order in the area To be considered, we require your CV with photo, and confirmation that you have at least 1 year of uninterrupted customer service experience, employment stability, strong verbal communication skills, professional appearance, and a genuine affection for pets. SEND YOUR CV AND APPLY AT (663) 5192525 Position type: Full-time, Indefinite-term Salary: $3,000.00 - $3,300.00 per week Benefits: Life insurance Free uniforms Experience: Customer service: 1 year (Mandatory) Work location: On-site employment Position type: Full-time, Indefinite-term Benefits: Free uniforms Education: Incomplete or ongoing high school diploma (Mandatory) Work location: On-site employment Position type: Full-time, Indefinite-term Benefits: Free uniforms Work location: On-site employment Position type: Full-time, Indefinite-term Benefits: Option for indefinite-term contract Free uniforms Position type: Full-time, Indefinite-term Benefits: Option for indefinite-term contract Free uniforms Work location: On-site employment Position type: Full-time, Indefinite-term Work location: On-site employment Position type: Full-time Salary: $3,040.00 - $3,300.00 per week Work location: On-site employment
Av. Ignacio Zaragoza Y/O Murua 57, Rio Tijuana 3ra Etapa, 22110 Tijuana, B.C., Mexico
$MXN 3,000-3,300/month
Agente telefónico bilingüe / 2026 campaña - Part time - 5am a 10am649616868765471219
Indeed
Agente telefónico bilingüe / 2026 campaña - Part time - 5am a 10am
We are looking for a solid Caller with Back Office experience. The work involves providing exceptional customer services. This involves providing quotes for customers as well as answering any questions they may have. For this specific campaign we need someone who has * A\-Level English (speech, writing) \- Ingles 100% * Computer skills * Responsible individual that can make it to work on time * Has the ability to multi\-tasks * Updating information in Excel and the database. * Understanding the products/services to be offered depending on the campaign (information provided during training). This is for 2026 campaign Part time: 5am a 10 am Monday to Friday Pago semanal bruto \= $ 3,650 Job Types: Full\-time, Part\-time, Contract Contract length: 6 months Pay: $10,169\.96 \- $15,636\.35 per month Work Location: In person
Calz. Ermita Nte. 32, Santa Cruz, 22105 Tijuana, B.C., Mexico
$MXN 10,169-15,636/year
Night Shift Telephone Operator/Alarm Monitoring Center649605942831371220
Indeed
Night Shift Telephone Operator/Alarm Monitoring Center
Job Responsibilities: * Telephone customer service * Monitoring and follow-up of alarm events * Dispatching response units upon 911 calls * Technical support via telephone * Taking service order requests via telephone Job Requirements: * Minimum two years’ verifiable residence in Tijuana. * One year of experience in a call center. * Completed high school education. * Strong verbal fluency. * Proficient computer skills. * One year of experience working the night shift. We Offer: * Statutory benefits * Annual uniforms * And more. Employment Type: Full-time, Indefinite Available Schedule: * **Night Shift: 10:00 PM to 6:00 AM (5 days per week)** **\*Availability for one-month training in the following three shifts:** Morning Shift: 6:00 AM to 2:00 PM Afternoon Shift: 2:00 PM to 10:00 PM Night Shift: 10:00 PM to 6:00 AM Our location: Mocorito 139, Colonia Hipódromo, ZIP Code 22020, Tijuana, B.C. Employment Type: Full-time Salary: $14,000.00 per month Benefits: * Company parking * Free parking * Free uniforms Application Question(s): * Have you worked the night shift before? * Why should you be the person hired? Work Location: On-site employment
Jerez 557, Chapultepec, 22020 Tijuana, B.C., Mexico
$MXN 14,000/year
BILINGUAL AGENT - MONDAY TO FRIDAY649605941180171221
Indeed
BILINGUAL AGENT - MONDAY TO FRIDAY
**Tres R is looking for a BILINGUAL AGENT - MONDAY TO FRIDAY in Tijuana, Baja California** ------------------------------------------------------------------------------- **BILINGUAL AGENT** **Responsibilities:** * Answer incoming calls **Requirements:** **Education**: Completed high school **Language**: Intermediate / Advanced English **Desired experience**: 6 months in a Call Center **Must reside in Tijuana** or nearby areas **Benefits:** **Weekly base salary** + commissions Statutory and above-statutory benefits from day one Social security + Life insurance Savings fund + Savings plan **Schedule:** * Monday to Friday * 2 days off (weekend) **Apply through this channel** **Desired education level:** High school **Desired experience level:** Entry level **Departmental function:** Customer service **Industry:** Online Media *This job posting comes from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=6952a9b967000031000df1e0&source=indeed*
Rosario Castellanos 10501, Zona Urbana Rio Tijuana, 22010 Tijuana, B.C., Mexico
CUSTOMER SERVICE - MONDAY TO FRIDAY648709257445151222
Indeed
CUSTOMER SERVICE - MONDAY TO FRIDAY
**Tres R is seeking CUSTOMER SERVICE - MONDAY TO FRIDAY in Tijuana, Baja California** --------------------------------------------------------------------------------- **BILINGUAL AGENT** **Responsibilities:** * Answer incoming calls in English and Spanish **Requirements:** **Education**: Completed high school **Language**: Intermediate / Advanced English **Desired experience**: 6 months in a Call Center **Reside in Tijuana** or nearby areas **We offer:** **Weekly base salary** + bonuses Statutory and above-statutory benefits from day one Social security + life insurance Savings fund + savings plan **Schedule:** * Monday to Friday * 2 days off (weekend) **Apply through this channel** **Desired education level:** High school **Desired experience level:** Entry-level **Departmental function:** Customer service **Industry:** Online Media *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=694eb82c3c00002f00fd8162&source=indeed*
Rosario Castellanos 10501, Zona Urbana Rio Tijuana, 22010 Tijuana, B.C., Mexico
FREELANCE RECRUITER - 100% REMOTE648446826776351223
Indeed
FREELANCE RECRUITER - 100% REMOTE
**Tres R is seeking a FREELANCE RECRUITER – 100% REMOTE in Tijuana, Baja California** ------------------------------------------------------------------------------- We are looking for a Freelance Recruiter with experience in *national recruitment and selection* specializing in **call center, logistics, and administrative profiles**. The position involves **mass and out-of-town recruitment**. **We offer**: * **Attractive, uncapped commission structure** (Average monthly income: **$10,000 MXN**). * **Tiered benefits program.** * **Additional bonuses:** + Advertising bonus: **$500 MXN** + Internet bonus: **$500 MXN** + Mobile phone plan bonus: **$500 MXN** *(Bonuses are awarded based on the tier achieved).* * **100% remote employment.** * Employment type: **Freelance** **Profile requirements:** * Minimum **6 months’ experience** in recruitment and selection. * Personal **computer and internet connection**. * Recruitment advertising tools (job portals, social media, etc.). * Willingness to work under a **commission-, bonus-, and incentive-based model**. **Apply through this channel** **Desired education level:** High school diploma (or equivalent) **Desired experience level:** Entry-level **Departmental function:** Customer service **Industry:** Online Media *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=694ab02e3d00003d00134c21&source=indeed*
Rosario Castellanos 10501, Zona Urbana Rio Tijuana, 22010 Tijuana, B.C., Mexico
$MXN 10,000/month
Medical Appointment Setter648446825158421224
Indeed
Medical Appointment Setter
Hiring Now! Work from Home Location: Must live in the Tijuana area. We are searching for professional and compassionate patient services representatives with GREAT communication skills. Must have strong time management, willingness to learn. Our client is a large, not\-for\-profit organization that provides comprehensive primary care and community health services for people living in their area. You would be a great fit for our team if you can combine superior listening and communication skills with a passion for helping people. We provide in\-depth training and a pathway to success! Job Duties and Responsibilities Our Medical Appointment Setters are responsible for making calls to patients to set up an appointment. This position will also explain programs and procedures. Must be Bilingual in Spanish/English. Responsibilities include: * Consistently use a professional, courteous approach to facilitate communication with patients. * Schedule appointments and record reasons for visits on the patient notes in the scheduling software system. * Inform patients of any preparation or special requirements for their appointments * Provide travel directions to patients when necessary. * Verify coverage and benefits through the online process for each appointment. * Follow established guidelines for the use and/or disclosure of protected health information. **Qualifications** * 1\+ year of experience in call center or medical reception. * Excellent phone presence and communication skills. * Motivated by targets and performance\-based incentives. * Bilingual (English/Spanish). * Comfortable using multiple software applications and multitasking in a fast\-paced environment. * Passion for helping others. Job Types: Full\-time Apply Now! Pay: $3,500 pesos per week plus bonuses Work Location: Work from home (must live in the Tijuana area) Job Type: Full\-time Pay: From $4,000\.00 per week Language: * English (Required) Location: * Tijuana, B.C. (Município de Tijuana) (Preferred) Work Location: In person Expected Start Date: 05/01/2026
Rosario Castellanos 10501, Zona Urbana Rio Tijuana, 22010 Tijuana, B.C., Mexico
$MXN 3,500-4,000/month
Customer Service (Sales)648446825488671225
Indeed
Customer Service (Sales)
**Activities** **No call center // no cold calling** ***100% industrial sales*** * Prospecting and onboarding new clients. * Preparing quotations and follow-up. * Customer support before, during, and after the sale. * Invoicing clients. * Processing purchase orders. * Tracking purchase orders. * Weekly reporting. * Communication with suppliers and customers. * Quotation analysis. * Addressing requirements of existing and potential customers. * Identifying needs and opportunities in new markets. * Sourcing suitable options from both new and existing suppliers. * Following up to close sales. **Requirements:** * English proficiency: minimum 80% (fluency in speaking and writing; written and verbal tests required). * Professional appearance. * Punctual. * Proactive. * Organized. * Passion for sales. **We offer:** * **Full-time position**: Competitive salary. * ***ATTRACTIVE COMMISSIONS!*** * ***BONUS FOR LEARNING — ONLY FOR THE FIRST 3 MONTHS***. (Details provided via phone call.) * Statutory benefits. * 100% formal payroll registration. * No probationary period. * Attendance and punctuality bonuses, etc. * Working days: Monday to Friday. * Working hours: 8:00 a.m. to 5:30 p.m. * Meal vouchers (starting from the first completed month). Employment type: Full-time Salary: $16,000.00 – $18,000.00 per month Benefits: * Meal vouchers Work location: Onsite
Prol Paseo de los Heroes 12704, 20 de Noviembre, 22100 Tijuana, B.C., Mexico
$MXN 16,000-18,000/year
Telephone Advisor648442436188171226
Indeed
Telephone Advisor
Job description: Job description: Job description: Job description: **Full job description** **Saji Group Pet Hospital** invites you to join its team as a **Telephone Advisor in the Call Center Department** Join us and become part of a dynamic team dedicated to delivering exceptional service to our clients. As a Telephone Advisor, you will have the opportunity to work in an exciting environment alongside people who share your values and goals. **BENEFITS** Free uniforms Retention bonus **WORK LOCATION**: On-site employment **SCHEDULE** Monday through Sunday, with one weekday day off **ROTATING SHIFTS** 8:00 AM – 5:00 PM 11:00 AM – 8:00 PM **RESPONSIBILITIES** Customer service Registration of new customers into the system Medical appointment scheduling follow-up Direct communication with pet guardians Answering telephone calls Maintaining cleanliness and order in the work area To be considered, we require your CV with photo, as well as confirmation that you have at least one year of uninterrupted customer service experience, employment stability, strong verbal communication skills, professional appearance, and a genuine fondness for pets. **SUBMIT YOUR CV AND APPLY AT (663) 5192525** Employment type: Full-time, Indefinite-term contract Salary: $3,000.00 – $3,300.00 per week Benefits: * Life insurance * Free uniforms Experience: * Customer service: 1 year (Mandatory) Work location: On-site employment Employment type: Full-time, Indefinite-term contract Benefits: * Free uniforms Education: * High school diploma (incomplete or in progress) (Mandatory) Work location: On-site employment Employment type: Full-time, Indefinite-term contract Benefits: * Free uniforms Work location: On-site employment Employment type: Full-time, Indefinite-term contract Benefits: * Option for indefinite-term contract * Free uniforms Employment type: Full-time, Indefinite-term contract Benefits: * Option for indefinite-term contract * Free uniforms Work location: On-site employment Employment type: Full-time, Indefinite-term contract Salary: $3,000.00 – $3,300.00 per week Work location: On-site employment
Rosario Castellanos 10501, Zona Urbana Rio Tijuana, 22010 Tijuana, B.C., Mexico
$MXN 3,000-3,300/month
Recruiter - Call Center648437881907221227
Indeed
Recruiter - Call Center
*This job posting originates from the Talenteca.com job board* ### **Job opening at Idoneus Talent in Tijuana, Baja California** **RECRUITER \- CALL CENTER** **Key responsibilities:** * Recruitment for call center (sales) * High-volume talent attraction. * Achievement of KPIs. * Posting and updating job openings on job boards. * Management of social media, partnerships, and direct sourcing. * Candidate screening, interviews, and file preparation. * Full candidate follow-up until onboarding. * Weekly progress reports. **Education and experience:** * Completed bachelor’s degree (administrative or related field). * 1 year of experience in mass recruitment. **Knowledge and skills:** * Full proficiency in using Indeed and Facebook for recruitment. * CRM usage. * Understanding of commercial profiles. * Organizational skills and ability to manage multiple candidates. **We offer:** * $18,000 gross monthly salary. * Statutory benefits. * Additional benefits (bonus, savings fund, grocery vouchers). **Work schedule:** Monday to Friday, 9:00 AM \- 6:00 PM; Saturdays, 9:00 AM \- 2:00 PM. **Work location:** Airport area, Tijuana, Baja California. **Desired education level:** Bachelor’s degree \- completed. **Desired experience level:** Mid-level. **Departmental function:** Human Resources. **Industry:** Financial Services. *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69459aa33900003700b6959a\&source\=indeed*
Rosario Castellanos 10501, Zona Urbana Rio Tijuana, 22010 Tijuana, B.C., Mexico
$MXN 18,000/year
Agente telefónico bilingüe / 2026 campaña - Part time - 5am a 12pm & 12pm a 5pm648429223688981228
Indeed
Agente telefónico bilingüe / 2026 campaña - Part time - 5am a 12pm & 12pm a 5pm
We are looking for a solid Caller with Back Office experience. The work involves providing exceptional customer services. This involves providing quotes for customers as well as answering any questions they may have. For this specific campaign we need someone who has * A\-Level English (speech, writing) \- Ingles 100% * Computer skills * Responsible individual that can make it to work on time * Has the ability to multi\-tasks * Updating information in Excel and the database. * Understanding the products/services to be offered depending on the campaign (information provided during training). This is for 2026 campaign Part time: 5am a 12pm \& 12pm a 5pm Job Types: Full\-time, Part\-time, Contract Contract length: 6 months Pay: $10,169\.96 \- $15,636\.35 per month Expected hours: 25 per week Work Location: In person
Calz. Ermita Nte. 32, Santa Cruz, 22105 Tijuana, B.C., Mexico
$MXN 10,169/month
Bilingual Call Center Agent648421908814101229
Indeed
Bilingual Call Center Agent
**Job Description:** We are Call Center VERVENT, a financial services company. Located across from Parque Morelos. We are currently seeking bilingual call center agents with call center experience. Our campaigns are primarily focused on soft collections, and we have recently added a new financial services portfolio to complement our existing ones. Schedule: We offer various shifts. Monday to Friday, 8:00 AM to 5:00 PM Monday to Friday, 9:00 AM to 6:00 PM Monday to Friday, 10:00 AM to 7:00 PM Saturdays only: 7:00 AM to 12:00 PM Please note that these schedules may change; however, at present, we require FULL AVAILABILITY. Weekly Salary: $4,820 (pre-tax) Requirements: Minimum of 5 months’ experience Proficiency in PC skills Monthly bonuses ranging from $100 to $800 Position Type: Full-time, indefinite-term contract Salary: $19,280.00 per month Benefits: * Salary increases * Free beverages * Savings fund * Company parking * Free parking * Option for an indefinite-term contract * Employee referral program * Life insurance * Discounted cafeteria service * Grocery vouchers Work Location: On-site employment
Rosario Castellanos 10501, Zona Urbana Rio Tijuana, 22010 Tijuana, B.C., Mexico
$MXN 19,280/year
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