Descripción y detalle de las actividades **POSITION RESPONSIBILITIES**: The International Customer Service Representative is responsible for delivering excellent service to customers in multiple global regions by resolving product inquiries and providing timely follow\-up. This role supports international order processing, data entry, and coordination with logistics and sales teams to ensure accuracy and smooth communication across time zones. **RESPONSIBILITIES INCLUDE:** * Enter sales orders through the company's ERP system. * Serve as the primary point of contact for customers across multiple international regions via email, phone * Resolve customer Product / Order issues in a courteous and professional matter, both outbound and inbound. * Serve as a first point of contact and escalate situations where you require support from Sales, Marketing, Manufacturing Plants, Finance and Carries. * Process returns goods requests, other service issues and any other adjustments for customers. * Coordinate with logistics, sales, and operations teams to ensure accurate order processing, shipping, and issue resolution. * Support on maintenance to the ERP System. * Learn about technical aspects of our products. * Identify recurring issues and provide feedback to improve processes, products, and customer experience. * Contribute to internal knowledge bases, FAQs, and documentation relevant to international customers. * Ability to provide excellent judgment in ambiguous situations and creative problem solving. * Act as backup for activities performed in other departments within customer service * Must meet and comply with department and company policies, procedures, objectives, and regulations. Experiencia y requisitos **MINIMUM QUALIFICATIONS** * Excellent written and verbal communication skills in English, with the ability to interact professionally with external customers, internal teams, and cross\-functional groups. * 1–2 years of experience in customer service, technical support, or order entry within an international environment. * Working knowledge of MRP, ERP, EDI, CRM, Oracle, MS Office, and e\-commerce platforms. * Flexibility to work a varied schedule, which may include weekends as needed. * Ability to spend extended periods on the phone assisting customers and performing follow\-ups. * Strong organizational skills with proven ability to multitask and prioritize effectively. * Excellent judgment in ambiguous situations and strong creative problem\-solving skills; able to manage multiple tasks or projects simultaneously. * High school diploma or technical degree required. * Ability to coordinate sales efforts with other departments and collaborate cross\-functionally. **DESIRED QUALIFICATIONS** * BS or BA degree in a technical field or related discipline. * Working knowledge of irrigation products, systems, and customer segments. * Experience collaborating with high\-level technical troubleshooting or support groups. * Advanced computer skills. * Leadership abilities and experience with project management. * Strong teamwork skills and commitment to team objectives. * Ability to travel (active visa). Beneficios * Beneficios de acuerdo a la LFT **Número de vacantes** 1 **Área** Atención a Clientes/Call Center/Telemarketing **Contrato** Permanente **Modalidad** Presencial **Turno** Diurno **Jornada** Tiempo Completo **Horario*** Tiempo completo **Estudios** Preparatoria **Inglés** Hablado: Avanzado, Escrito: Avanzado **Disponibilidad p. viajar** No