Bilingual Receptionist

Description

**Bilingual Receptionist \- Profauna** **About the Position:** At Profauna, providing warm, human-centered service is our essence. As a **Bilingual Receptionist**, you will be the first point of contact for our clients, channeling their needs with empathy, organization, and precision. Your role will be pivotal in ensuring a seamless experience—from patient arrival through medical consultation. We seek a committed, trustworthy, and service-oriented individual eager to join a team that has grown with passion for animal welfare. **Your Responsibilities:** * Directly attend to customers, providing clear information and resolving inquiries. * Route patients to the medical department according to established criteria. * Confirm and follow up on medical appointments. * Maintain physicians’ schedules in an orderly and timely manner. * Control facility access and ensure compliance with internal protocols. * Process cash and card payments, guaranteeing accuracy in every transaction. * Complete and stamp documents correctly and on time. * Apply internal reception and customer service procedures. * Perform general administrative tasks within the reception area. **Required Knowledge and Skills:** * Bachelor’s degree (completed, incomplete, or in progress). * Proficiency in English (mandatory). * Minimum 1 year of experience in customer service or reception. * Excellent verbal and written communication skills. * Organizational ability, punctuality, and service-oriented attitude. * Basic handling of cash, bank terminals, and documentation. * Ability to work under established procedures. **We Are Looking For Someone Who:** * Is 24 years of age or older. * Has genuine passion for customer service. * Is responsible, punctual, and highly committed. * Adapts easily to shift changes or unforeseen situations. * Is willing to work rotating shifts and on holidays. * Wishes to grow professionally within Profauna. **Employment Conditions:** * Position Type: Full-time, on-site * Contract: Indefinite-term * Schedule Availability * Monday to Sunday, with mid-week day off * **NIGHT** Shift: 11:00 PM to 6:00 AM **Benefits:** * Statutory benefits * Grocery vouchers * Uniforms * Employee discounts and preferential pricing * Additional vacation days or paid leave * Opportunity for professional growth and indefinite-term contract * Attendance and punctuality bonuses Position Type: Full-time, Indefinite-term Salary: $3,250\.00 \- $3,400\.00 per week Benefits: * Employee discount * Discounts and preferential pricing * Option for indefinite-term contract * Complimentary uniforms * Additional vacation days or paid leave * Grocery vouchers Experience: * Customer service: 1 year (Mandatory) Language: * English (Mandatory) Work Location: On-site employment