Operational Supervisor

Description

Job Summary: We are seeking an Operational Supervisor to plan, coordinate, and oversee daily activities, personnel, quality, inventory, and regulatory compliance. Key Highlights: 1. Leadership and operational team management 2. Quality assurance and process compliance 3. Problem analysis and continuous improvement **We are looking for an Operational Supervisor to join our team at GRUPO IPS.** **Responsibilities** * Plan and coordinate daily operational activities to ensure achievement of production/service targets. * Supervise operational staff (shifts, task assignments, performance, development, and discipline). * Ensure product/service quality through implementation and monitoring of processes, procedures, and standards. * Manage inventory, materials, and supplies required for operations (e.g., uniforms). * Coordinate with other departments to streamline procedures and workflows. * Identify bottlenecks, analyze root causes of incidents, and propose improvements. * Ensure compliance with safety, health, and environmental regulations; promote a safety culture. * Prepare and analyze supervision reports, checklists, APTs, and R.I. minutes with clients. * Train and mentor new hires and provide guidance on work tools. * Attend to clients and meetings, and prepare minutes with clients to identify requirements for the assigned service. * Ensure compliance with company policies and applicable legal regulations. **Requirements and Profile** * Education: High school diploma or Bachelor’s degree. * Experience: 2–5 years in operational or supervisory roles within similar environments. Proven experience in team leadership and process improvement. **Knowledge:** * Operational management methods and tools (planning, incident control; payroll knowledge is desirable). * Key Performance Indicators (KPIs) and continuous improvement methodologies. * Sector-relevant safety standards and quality procedures. * Proficiency in Microsoft Office/Google Workspace tools, as required by the sector. **Skills:** * Leadership and team management. * Analytical thinking and problem-solving ability. * Clear and effective communication. * Organization and time management. * Results orientation and proactivity. * Decision-making under pressure. * Willingness to travel (occasional). * Core competencies * Situational leadership and team development. * Customer orientation and commitment to deliverables. * Focus on safety and quality. * Teamwork and interdepartmental collaboration. * Flexibility in working hours. * Adaptability and change management. * Telephone system operation. * Valid driver’s license issued by the state of B.C. * Performance indicators (KPIs) * On-time delivery and deadline compliance rate. * Rejection/rework rate and quality (standards compliance). * Accident/incident rate and safety compliance. * Budget and operational cost compliance. If you meet this profile, please send your CV via WhatsApp **55 5962 2243\.**