Position Summary: EL PALACIO DE HIERRO seeks an E-commerce Manager to supervise customer service, analyze data, and coordinate order delivery, ensuring a positive omni-channel customer experience. Key Responsibilities: 1. Supervise and manage the e-commerce customer service team 2. Coordinate and oversee in-store delivery of e-commerce orders 3. Ensure a positive omnichannel customer experience **EL PALACIO DE HIERRO is seeking an E-commerce Manager in Concepción La Cruz - Puebla, Puebla** ------------------------------------------------------------------------------------------ **Palacio de Hierro Angelópolis is looking for:** **E-commerce Manager with Commercial and Logistics Experience** **Requirements:** * Completed bachelor’s degree (university degree) or completed technical program. * Minimum 3 years of experience in customer service or related fields. * Knowledge of e-commerce data analysis and metrics. * Effective communication and public relations skills. **Job Responsibilities:** * Supervise and manage the e-commerce customer service team. * Analyze customer service data and provide reports to management. * Train and motivate the team to achieve goals. * Coordinate and oversee in-store delivery of e-commerce orders. * Ensure adherence to delivery timelines and processes for customers. * Follow up on and resolve complaints, claims, and incidents related to online purchases. * Coordinate with internal departments (sales, warehouse, logistics, and customer service). * Monitor service indicators and propose operational improvements for e-commerce. * Guarantee a positive omnichannel customer experience (online + physical store) **Compensation and additional benefits:** Monthly gross salary of $16,000 (net salary of $14,000 per month after deductions). \- ***Permanent employment and job stability***. \- Opportunities for training and professional development. \- **Statutory benefits from day one**. \- Exclusive employee discounts on company products. \-**Subsidized cafeteria.** \- In-house medical services. **Enhanced benefits upon permanent hiring:** Savings Fund and Grocery Vouchers *"At El Palacio de Hierro, we build an inclusive culture. We respect diversity and make no distinctions based on gender, ethnic origin, age, marital status, ideology, political opinion, nationality, religion, sexual orientation, identity, or any other personal, physical, or social condition. We also do not require pregnancy or HIV tests. This vacancy is open to Persons with Disabilities; if you require reasonable accommodations or additional support during the process, please inform Talent Acquisition in your first contact."* **Desired education level:** Higher education \- degree holder **Desired experience level:** Expert level **Departmental function:** Logistics / Transportation **Industry:** Retail / Retail Trade **Skills:** * LOGISTICS * CUSTOMER SERVICE * E-COMMERCE METRICS AND INDICATORS *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=697a68496f00003b00fe778f\&source\=indeed*