SUPERVISOR

Description

Position Summary: Oversee the store’s overall operations, lead the team, and ensure customer satisfaction through operational processes and exceptional service. Key Highlights: 1. Leadership and in-store team supervision 2. Fosters an optimal work environment 3. Ensures full customer satisfaction Supervise general operations across all store areas, serving as a role model for your team. Provide necessary direction and feedback to direct reports to coordinate proper execution of store operational processes, creating an optimal work environment and delivering exceptional service to our customers. * Authorize damaged and non-damaged returns resulting from defective merchandise, employee misrecommendation, or catalog errors—always placing the customer first and ensuring their full satisfaction. * Ensure all parts and products are located in their assigned positions within the store and that physical inventory matches system records, executing flawless weekly inventory maintenance tasks. * Supervise store operational activities, acting as a role model, and ensure employees provide customer guidance and utilize all tools—including the electronic catalog and diagnostic/test equipment provided by AutoZone—to deliver reliable advice and genuine solutions to our customers’ needs, thereby also helping prevent merchandise returns through this practice. * Identify subordinates’ strengths and areas for improvement to assign appropriate tasks, recognize strong performance, and provide feedback when identifying opportunities for improvement and training. * Supervise daily adherence by all employees to scheduled work hours and AutoZone’s dress code; ensure respectful, courteous, and professional interactions among themselves and with our customers, consistently applying AutoZone’s guidelines and values. * Review the Profit & Loss (P\&L) report each period to identify cost-control opportunities and contribute to improvements by promoting a culture of savings across all controllable expenses within the team. * Assign and monitor area responsibilities—including planogram setup, merchandise placement, warehouse cleaning, restrooms, cafeteria, sales floor, parking lot—as well as review daily cash counts for the main register, perform cash sweeps, and process register closings for direct reports following AutoZone-provided procedures. * Supervise and ensure employees use AutoZone-provided safety equipment—including belts, gloves, aprons, and goggles—when handling merchandise, performing vehicle tests, or using in-store test stations, helping prevent workplace accidents and ensuring a safe environment for our employees. * High school diploma * One to two years of experience as a supervisor in retail, warehouse, or store environments * Flexible availability for scheduling AutoZone Mexico is the leading distributor of automotive parts and accessories in the Americas. In Mexico, we operate over 800 stores, two distribution centers, a Store Support Center (CAT) in Monterrey, Mexico, and a Business and Technology Store Support Center (BTSSC) in Chihuahua. We employ more than 16,000 AutoZoners nationwide. Our customer-centric culture and commitment to going above and beyond define our identity—for both our customers and AutoZoners. Working at AutoZone means joining a team that values dedication, teamwork, and growth. Whether you’re assisting customers or developing your professional career, we provide the tools and support to help you succeed and advance your future. AutoZone and its subsidiary, ALLDATA, are equal opportunity employers. All applicants will be considered for employment based on qualifications and competencies, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other legally protected category.