Description
Customer service
City: BAJA CALIFORNIA
Publication date: Oct 21, 2025
Working hours: 10 a.m. \- 7 p.m.
Description:
**Customer Solutions Assistant**
**Position objective**: Timely and proper handling of assigned Service Reports by conducting daily reviews of each Service Report to address customer requirements using management tools, thereby providing satisfactory responses to customer requests.
**Job functions or activities**: Report services entering Shipment Control by performing daily scans of shipments, supported by visit label and control information, via the CRM\-SAP shipment management system, to evaluate and manage customer service, support, and attention; providing operational feedback on process deviations. Execute timely customer calls for shipments entered into Shipment Control through the daily shipment coordination and customer calling process to evaluate and manage customer service, support, and attention; providing operational feedback on process deviations. Generate reports for shipments requiring them by tracking shipment incidents according to operational cycle procedures, to promptly notify and coordinate shipments.