Account Executive

Description

Job Description and Responsibilities Customer Service: * Provide personalized customer service and support in both Spanish and English. * Resolve customer inquiries, issues, or incidents related to the services offered. * Offer solutions tailored to the specific needs of each customer. Incident Resolution with Suppliers and Customers: * Collaborate with suppliers and customers to manage and resolve incidents related to shipments, payments, or products. * Implement prompt and effective solutions to minimize service disruptions. Accounts Receivable Recovery: * Manage recovery of overdue accounts receivable. * Contact customers to coordinate invoice payments and ensure compliance with agreed-upon deadlines. Experience and Requirements * English proficiency * Customer service experience * Completed degree * Minimum 1 year of customer service experience * Excellent communication skills * Effective communication * Organized * Proficiency in Microsoft Office * **Proven experience** as an Account Executive, Sales Advisor, or similar role. * Direct management of a **customer portfolio** * **Post-sales service and follow-up**, ensuring customer satisfaction and retention. Benefits * Benefits in accordance with the Federal Labor Law (LFT) * Uniform provided * Remote work option (home office) **Number of vacancies** 1 **Department** Customer Service/Call Center/Telemarketing **Employment type** Permanent **Work modality** On-site **Shift** Day shift **Working hours** Full-time **Schedule*** Monday to Saturday * Morning shift **Net monthly salary** $18,000 \- $19,000 MXN **Education** Degree completed (no formal title required) **English proficiency** Spoken: Advanced, Written: Advanced **Willingness to travel** No