Technical Support

Description

Position Summary: Glory Global seeks talent for preventive and corrective maintenance of equipment, system diagnostics, and on-site technical support. Key Highlights: 1. On-site maintenance and technical support for Cash Management equipment. 2. System problem diagnosis and repair execution. 3. Customer service and recommendations for equipment care. Glory Global, a leading company in Cash Management Technology Solutions, seeks your talent: **WE OFFER:** * Competitive monthly salary * Direct employment, 100% formal * Statutory benefits from day one * Life insurance * Grocery vouchers * Per diems * Vacation bonus: 50% * Year-end bonus exceeding legal requirements: 30 days * Paid and continuous training * Uniforms, PPE, tools, mobile phone, and utility vehicle **YOU ONLY NEED:** * Minimum experience: In maintenance or technical support; internships or social service are acceptable. * Completed technical degree or engineering: Mechatronics, Electronics, Computer Science, or related field. * Availability to work on-site in Tijuana and surrounding areas. * Availability for one-week training in CDMX (hotel, transportation, and meals included). * Valid driver's license and standard automobile driving skills. **YOUR RESPONSIBILITIES:** * Preventive and corrective on-site maintenance of Glory equipment. * Diagnose system problems. * Perform repairs and provide technical support. * Provide customers with recommendations for equipment care and usage. * Deliver customer service regarding maintenance progress during implementation. * Collect and record information to monitor performance. * Escalate technical issue resolution by promptly seeking guidance or assistance from technical support. * Perform administrative tasks related to services and per diems (reports, assessments, etc.). * Properly maintain and manage assigned tools, spare parts, and resources. *At Glory Global Solutions, we believe in diversity and inclusion. We uphold equal opportunity without discrimination based on gender, race, age, religion, sexual orientation, or any other potentially exclusionary factor.*