### **Job Information** Department Name BPO Job Type Full time Industry Communications Service Now Ticket INC1412500 Modality On Site Work Experience 1\-3 years Assigned Recruiter Contact fernando.bravo.garcia@confie.com Date Opened 11/26/2025 City Tijuana State/Province Baja California Country Mexico Zip/Postal Code 22010 ### **Job Description** To recruit licensed \& un\-licensed health insurance agents from across the United States into the SHLA organization, ensuring candidates align with company values, meet licensing requirements, and are positioned to contribute to agency growth through sales performance and compliance adherence. Job Responsibilities: * **Recruitment Outreach:** * Make outbound phone calls to prospective agents using pre\-populated lead lists. * Leverage digital recruiting campaigns and Department of Financial Services (DFS) data uploads within Zoho CRM. * Consistently meet or exceed outreach KPIs, including daily outbound dials, average talk time, and connection rates. * **Candidate Management:** * Conduct phone screenings and explain the SHLA business model, commission structure, training programs, and agent support systems. * Assess candidate fit and schedule follow\-ups or next steps within the recruiting funnel. * **CRM Usage (Zoho):** * Log all calls, conversations, and outcomes within Zoho. * Maintain organized records of all contacts by inputting detailed notes, status updates, and reminders for follow\-up activity. * Track progress and stage of each candidate within the recruiting pipeline using CRM tools. * **Performance \& Metrics:** * Adhere to and exceed set performance metrics: + **Daily Outbound Calls:** (Target number to be defined) + **Talk Time:** (Target minutes per day/week) + **Quality of Calls:** Monitored through spot\-checks or call recordings + **Conversion Rate:** % of prospects converted to contracted agents * **Collaboration:** * Coordinate with the marketing team to provide feedback on campaign performance. * Work with onboarding personnel to ensure a smooth transition for recruited agents. * **Reporting \& Accountability:** * Provide weekly performance summaries and recruiting pipeline updates. * Participate in team meetings and training sessions as scheduled. ### **Benefits** * Paid days off * Competitive weekly salary * Great location (Zona Río, Tijuana) * Benefits by law and more * Private Health Insurance and Preventative Care * Friendly work environment * Savings Fund and voluntary Savings Account * Financing and discounts at various establishments around the city * Career growth opportunities * Constant motivational events and more!