### **Job Information** Department Name ALLIANT Job Type Full time Industry Communications Service Now Ticket INC1409953 Modality On Site Work Experience 1\-3 years Assigned Recruiter Contact fernando.bravo.garcia@confie.com Date Opened 11/26/2025 City Tijuana State/Province Baja California Country Mexico Zip/Postal Code 22010 ### **Job Description** Provide day\-to\-day leadership and oversight to the SES Accounting team, ensuring timely and accurate processing of financial transactions and adherence to internal controls. Support operational efficiency by monitoring performance, coaching team members, and resolving escalations. Foster collaboration with Account Managers, Brokers, and internal departments to maintain service quality and compliance with accounting standards. Job Responsibilities * Supervise daily operations of the SES Accounting team, ensuring alignment with service\-level expectations. * Monitor agent performance and conduct weekly coaching sessions with documented feedback. * Track departmental KPIs and contribute to continuous improvement initiatives. * Coordinate with HR to document and address performance issues in a timely manner. * Review and validate weekly payroll to ensure accuracy and fairness. * Generate performance\-based bonuses and manage time\-off scheduling to minimize impact on KPIs. * Act as the primary escalation point for inquiries from Brokers and internal stakeholders. * Conduct regular audits of accounting systems and files to ensure data integrity and compliance. * Support the preparation of insurance documents, proposals, and renewal packets as needed. * Collaborate with internal departments and carriers to resolve issues and gather required documentation. ### **Requirements** * Bachelor's degree (Desirable) * Advanced English level * Windows Office knowledge: Word, Excel, PowerPoint * Learning capacity * Active listening * Specialized knowledge ### **Benefits** * Competitive weekly salary * Excellent location (Zona Río, Tijuana) * Legal benefits * Christmas bonus * Savings fund * Profit sharing (PTU) * Vacation days * Vacation premium * Extra paid days off * Private medical insurance and preventative care * Friendly work environment * Financing and discounts at local restaurants and coffee shops * Growth opportunities