### **Job Information** Department Name INFORMATION TECHNOLOGY Job Type Full time Industry Technology Service Now Ticket INC1380224 Modality On Site Work Experience 1\-3 years Assigned Recruiter Contact nadia.ortiz@confie.com Date Opened 10/22/2025 City Tijuana State/Province Baja California Country Mexico Zip/Postal Code 22010 ### **Job Description** This position will be a dedicated resource supporting the integration of our BPO’s and the equipment setup of various CONFIE departments, relocating within the Urban and Sigue floors/buildings. In addition, this role will provide technical and maintenance support on the locations described. Lastly, provide day\-to\-day field support, to include delivering or recovering equipment, reimaging PCs, and relocating peripherals. **Job responsibilities and functions** * Configure, install, perform UATs, and/or troubleshoot software and hardware, specific to BPOs. * Setup of various equipment belonging to various CONFIE department’s teams/members, relocating between floors or buildings. * Serve as point of contact within the IT Integration Team (MX) to provide technical support to BPO end users. * Install, configure, maintain, and move equipment’s as necessary. * Proficiency with installing and supporting Stand\-Alone Windows PCs, and/or Virtual Desktop environments. * Must be willing to work outside normal business hours, as needed * Ability to work both independently and contribute as a member of a team a must. * Participate in IT Projects (PC Refresh, movements, reallocations, Inventory Audits) ### **Requirements** * Bachelor’s degree (desirable). * Specialized knowledge: * Project oriented skills. * Basic hardware knowledge (reimaging, installations, asset management). * Hardware troubleshooting. * Upper Intermediate English level. * Computer knowledge: * Microsoft Office Suite (O365, Word, Excel, PowerPoint, Visio). * Ticketing systems: ServiceNow, Track IT, Jira, Zendesk. * Imaging tools: Dell Image Assist, Norton Ghost, Rufus. * Experience: Minimum 1 year in similar roles. * Service Oriented * Organized * Attention to Detail ### **Benefits** * Competitive weekly salary * Excellent location (Zona Río, Tijuana) * Legal benefits * Christmas bonus * Savings fund * Profit sharing (PTU) * Vacation days * Vacation premium * Extra paid days off * Private medical insurance and preventative care * Friendly work environment * Financing and discounts at local restaurants and coffee shops * Growth opportunities