**Job Profile: International Patient Coordinator** ***Position Objective:*** To be the first point of contact for international patients, guiding them with empathy, professionalism, and accuracy throughout their medical evaluation process. The role is to ensure each patient feels accompanied, informed, and at ease from their first message through to their medical appointment. ***Main Responsibilities*** * Respond to incoming inquiries through various channels (forms, email, social media, phone calls). * Actively listen to the patient and record their information in the system. * Coordinate the submission of forms, photographs, and medical documentation. * Follow up on each case and maintain constant communication with the patient. * Assist in organizing virtual appointments with the medical team. * Collaborate with the patient experience department to ensure timely care. * Update the CRM with each patient's progress (comments, timelines, observations). * Participate in training sessions to improve communication, empathy, and knowledge of procedures. **Requirements** * Minimum of 2 years of experience in customer service, coordination, or medical reception (preferably in clinics, hospitals, or medical tourism). * Bilingual (English and Spanish). * Excellent spelling, writing, and proficiency with digital tools. * Ability to work in a team, meet deadlines, and follow protocols. * Empathy, organization, and professional demeanor. * Key Competencies * Empathetic and assertive communication. * Organizational and follow-up skills. * Active listening and attention to detail. * Discretion and handling of confidential information. * Proactivity in offering solutions and anticipating needs. **Benefits and Career Growth** * Ongoing training in communication and patient experience. * Opportunities for advancement into senior coordination and international relations roles. * Stable and collaborative work environment within a certified boutique hospital. **Whatsapp: \+52 663 102 7499** **Correo: accountant@cergroupco.com** Job Type: Full\-time Pay: From $12,000\.00 per month Language: * Ingles (Required) Work Location: In person