Job Summary: Assists and supports all passengers by providing service during check-in, boarding, and deplaning in the dynamic aviation industry. Key Highlights: 1. Comprehensive assistance to passengers during check-in, boarding, and deplaning. 2. Part of a global team with customer-centric values. 3. Opportunity for professional development in the aviation sector. Overview: Are you ready to take flight in a dynamic and fast-paced aviation industry? As a world leader in aviation services, Swissport provides ground handling, cargo, and passenger services to over 300 million passengers annually. Our mission is simple: "Deliver consistent, tailored aviation solutions worldwide for an enhanced customer experience." We believe our people set us apart from the competition. At Swissport, we are guided by our core values—Show You Care, Do the Right Thing, and Win as a Team—and we are currently seeking dedicated individuals who align with these values to join our teams across multiple locations worldwide. **Job Summary** Assist and support all passengers by providing service during check-in, boarding, and deplaning. **Your Responsibilities:** Assistance and Appearance* Report punctually for assigned duties. * Request assignments from supervisor. * Coordinate and assist in the transportation of equipment and documentation. Review of Documentation and Flight-Related Information* Verify boarding gate assignments, first-class vouchers, and any other supplementary information provided by the supervisor or airline representative. * Attend pre-flight briefing attentively. Counter Opening* Report to counters according to the client’s required time prior to aircraft arrival. * Ensure counters are clean and ready to commence check-in. * Confirm availability of necessary documentation to begin check-in. * When applicable, place airline- and aviation authority-mandated notices and/or information at the counter. Check-in* Verify passenger documentation in accordance with airline policies. * Assign seats using automated or manual systems. * Weigh baggage and apply applicable excess baggage charge procedures per airline policy if overweight baggage is detected. * Issue boarding passes and baggage tags. * Execute the entire check-in process efficiently. Ticketing* Collect ticket payments, excess baggage fees, and other applicable charges per airline requirements. * Safeguard funds generated from ticket sales and other airline-related collections. Deplaning* Verify availability of deplaning belt information and details regarding passengers with special needs before proceeding to the final waiting area. * Coordinate delivery of wheelchairs, strollers, and other passenger-owned items traveling in the bulk compartment. * Announce completion of deplaning via radio. Boarding* Verify availability of required documentation and equipment for boarding, as specified by the client and airline. * Initiate boarding at the time required by the client, making applicable announcements. * Implement applicable security procedures. * Keep relevant stakeholders informed regarding boarding closure progress and other pertinent information. Flight Closure* Close the flight within the timeframe stipulated by the client. * Notify lounge staff of any last-minute passengers. * Apply security procedures for passengers who fail to board. * Generate applicable reports and documentation for submission to the supervisor or airline representative. Assistance to Passengers with Special Needs **Your Profile*** Bachelor’s degree in Tourism or related field. * Minimum two years’ experience in passenger service or customer service. * English language proficiency (Intermediate–Advanced). * Flexibility to accommodate varying work schedules. * Excellent communication skills, ability to work under pressure, and service-oriented attitude. **What We Offer*** Competitive base salary aligned with market standards. * Statutory benefits. * Additional benefits and perks. * Ongoing training. * Career development opportunities. At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to fostering an inclusive workplace where all qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Visit our website at https://careers.swissport.com for more information about life at Swissport. Join Swissport today and become part of a team that connects the world of aviation.