Technical Support - MacStore Multiplaza Santa Fe

Description

Job Summary: We are seeking passionate Technical Support professionals who love technology, innovation, and customer service to provide support to Apple users at our new store. Key Highlights: 1. Professional development opportunity in Apple's technology sector 2. Ongoing training and career growth 3. Focus on customer service and technology Position: Technical Support - MacStore Multiplaza Santa Fe!! · MacStore is coming to Multiplaza Santa Fe, and we want you to be part of this exciting launch! · Our new store opens in mid-July, and we are looking for Technical Support professionals passionate about technology, innovation, and customer service. · Interviews are about to begin. You could start your professional journey with us on that day. · MacStore. We are a leading distributor of Apple products and services (APR. APPLE PREMIUM RESELLER), with over 30 years in the market and 76 stores across Mexico. The position is for Technical Support, and responsibilities include: Providing first- and second-level technical support to Apple users. Personalized customer service. Tracking completed services. Recommending additional services and promotions. Meeting performance metrics and indicators. We Offer: Gross monthly salary: $13,230.00 (salary adjustment and service commission). Monthly food vouchers: $350.00 Punctuality bonus: $900.00 (for permanent staff) Face-to-Face Life Bonus: $2,500.00 Statutory and above-statutory benefits: 100% IMSS contribution. Apple Certified Macintosh Technician certification. Direct employment contract with the company. 17-day Christmas bonus, increasing based on seniority. 12 vacation days. Vacation premium. Profit-sharing up to three months. Life insurance and funeral expense assistance. Uniforms. Career growth. Ongoing training. Additional benefits after 3 months (permanent staff): Savings fund. Discounts from prestigious brands. Christmas bonus. Requirements: Education: Completed high school. Interest in technology and Apple products. Customer service orientation. Willingness to travel. Interest in sales. Strong verbal communication skills. Flexible availability. Work schedule: Monday through Sunday, rotating shifts from 11:00 a.m. to 8:00 p.m. or 12:00 p.m. to 9:00 p.m. (rotating weekly days off). Willingness to undergo training at MacStore Peninsula. -Requirements- Minimum education: Upper secondary education – General High School years of experience Keywords: support, support, technical support, technologist, technician, tech, technician, technology, technology, technologist