Technical Support - MacStore Tijuana

Description

Job Summary: We are seeking a Technical Support specialist to provide expert assistance to Apple users, track service requests, and meet performance metrics. Key Highlights: 1. First- and second-level technical support for Apple users 2. Personalized customer service 3. Career growth and continuous training Position: Technical Support - MacStore Peninsula!! · Interviews are about to begin. · You could start your professional journey with us on that day. · MacStore. We are a leading company in the distribution of Apple products and services (APR. APPLE PREMIUM RESELLER), with over 30 years in the market and 90 branches across Mexico. The position is for Technical Support, and responsibilities include: Providing first- and second-level technical support to Apple users. Delivering personalized customer service. Tracking completed services. Recommending additional services and promotions. Meeting performance metrics and indicators. We Offer: Gross monthly salary: $13,230.00 (salary adjustment and service commission). Monthly food vouchers: $350.00 Punctuality bonus: $900.00 (for permanent staff) Face-to-Face Life Bonus: $2,500.00 Statutory and above-statutory benefits: 100% IMSS contribution. Apple Certified Macintosh Technician certification. Direct employment contract with the company. 17-day Christmas bonus, increasing based on seniority. 12 vacation days. Vacation premium. Profit-sharing up to 3 months. Life insurance and funeral expense assistance. Uniforms. Career growth. Continuous training. Additional Benefits after 3 Months (Permanent Staff): Savings fund. Discounts from prestigious brands. Christmas bonus. Requirements: Education: Completed high school. Passion for technology and Apple products. Customer service orientation. Willingness to travel. Interest in sales. Strong verbal communication skills. Availability of time. Work schedule: Monday to Sunday, rotating shifts from 11:00 AM to 8:00 PM or 12:00 PM to 9:00 PM (rotating weekly days off). -Requirements- Minimum education: Upper secondary education - General High School years of experience Keywords: support, support, technical support, technologist, technician, tech, technician, technology, technology, technologist