Technical Support - MacStore Tijuana

Description

Job Summary: We are seeking a Technical Support Specialist for MacStore Península, delivering personalized assistance and first- and second-level technical support to Apple users, with an emphasis on sales and metric achievement. Key Highlights: 1. Provides specialized technical support to Apple product users. 2. Requires a passion for technology, sales, and customer service. 3. Promotes professional growth and continuous training. Job Opening: Technical Support Specialist – MacStore Península!! · Interviews are about to begin. · You could start your professional journey with us that very day. · MacStore. We are a leading distributor of Apple products and services (APR – APPLE PREMIUM RESELLER), with over 30 years in the market and 90 branches across Mexico. The position is Technical Support, and responsibilities include: Providing first- and second-level technical support to Apple users. Delivering personalized customer service. Tracking completed services. Recommending additional services and promotions. Meeting performance metrics and indicators. We Offer: Gross monthly salary: $13,230.00 (salary adjustment and service commission). Monthly food vouchers: $350.00. Punctuality bonus: $900.00 (for plant-based employees). “Vida Cara” bonus: $2,500.00. Statutory and above-statutory benefits: 100% IMSS contribution. Apple Certified Macintosh Technician certification. Direct employment contract. 17-day Christmas bonus, increasing based on seniority. 12 vacation days. Vacation premium. Profit-sharing of up to 3 months’ salary. Life insurance and funeral expense assistance. Uniforms. Professional growth opportunities. Continuous training. Additional Benefits After 3 Months (Plant-Based): Savings fund. Discounts from prestigious brands. Christmas bonus. Requirements: Education: Completed high school diploma. Passion for technology and Apple products. Customer service orientation. Willingness to travel. Interest in sales. Strong verbal communication skills. Availability of time. Work schedule: Monday through Sunday, rotating shifts from 11:00 a.m. to 8:00 p.m. or 12:00 p.m. to 9:00 p.m. (rotating weekly days off). -Requirements- Minimum education: Upper secondary education – General High School years of experience Keywords: support, assistance, technical support, technologist, technician, tech, technology, technological