Apple Technical Support MacStore Mexicali

Description

Job Summary: We are seeking an Apple Technical Support Technician to diagnose and repair equipment while delivering customer service and promoting in-store services. Key Highlights: 1. Apple first- and second-level technical support 2. Equipment diagnosis and repair 3. Focus on customer service and problem resolution Apple Technical Support Technician – MacStore Location: Plaza San Pedro or Macroplaza, Mexicali We Offer: Gross monthly salary: $13,230, paid biweekly (15th and last day of the month) Face-to-face bonus: $1,500 per month Punctuality bonus: $1,250 per month (starting from the 2nd month) Grocery vouchers: $350 per month (starting from the 2nd month) Benefits effective from day one Direct employment with the company 100% IMSS registration 17-day Christmas bonus Profit-sharing (PTU) of up to 3 months Life insurance Funeral expense assistance 12 vacation days starting from the first year Benefits upon permanent hiring Apple certification (ACMT) fully covered by the company Uncapped commissions for selling services or products Savings fund Exclusive discounts and agreements for employees Required Profile Completed high school or technical degree Experience in repairing computer and/or telecommunications equipment Focus on customer service and problem resolution Availability for rotating shifts Monday through Sunday (midweek day off) Shifts Opening shift: 11:00 AM – 8:00 PM Closing shift: 12:00 PM – 9:00 PM Main Responsibilities Apple first- and second-level technical support Equipment diagnosis and repair Service order tracking Promotion of additional services and solutions to customers. -Requirements- Minimum education: Upper secondary education – Professional Education 1 year of experience Keywords: support, support, support, technologist, technician, tech, technician, technology, technology, technologist