Position Summary: Leader of the Customer Focus Team (CFT), responsible for customer relationship management, new product introduction, and monitoring of key metrics. Key Highlights: 1. Leadership in managing complex customer relationships 2. Responsibility for new product and pricing introductions 3. Strategic management of KPIs and executive business reviews Description and details of responsibilities * Leader of the customer focus team (CFT). Prioritize and monitors all CFT activities. * Acts as primary day\-to\-day customer point of contact and functions as the primary Customer contact in resolution management and responsible for the overall health of the customer relationship. * Ensures successful new product introduction: * Executes to NPI standard process * Understands and monitors S\&OP * Identifies and secures skills needed for effective transitions * Sets appropriate expectations with customers * Manages pricing and ECO prioritization during the process * Understands and maintains customer product knowledge and roadmap * Gains understanding of customer market and competition * Establishes and monitors KPI’s related to E\&O, PPV and inventory turns * Manages recurring pricing activities. Uses contract, pricing model and updated costs to present new pricing to customers. Negotiates to successful completion. * Monitors and investigates technical, scheduling, financial and quality metrics, which deviate from established requirements; determines cause, and, takes corrective action. * Schedules Executive Business Reviews (EBR) and Quarterly Business Reviews (QBR) * Ensures appropriate attendees are well prepared for meeting, understanding data and issues * Sets meeting objectives, develops agendas and tools to accomplish objective * Prepares internal teams for meeting * Aligns topics and presentations with customer prior to meeting * Provides timely notification to GMs and global program managers of critical problems encountered, action taken, and anticipated effect on project objectives; * Accountable for driving objectives related to continuous improvements \& Accountable to ensure the build and delivery schedules by working with the customer, internal supply chain, and operations. • Works with SCA to ensure resolution of excess and obsolete inventory issues. • Ensures the recovery for costs related to ECO activity, Non\-Recurring Expenses. Experience and Requirements * 4\-year degree in engineering discipline or business * 8\+ years of program management experience, 5\+ years in a leadership role * Experience with more complex and larger customer accounts * Ability to work collaboratively with suppliers, customers and internally * Proven ability to take on project leadership/ownership and complete projects in a timely manner * Ability to support a global business operation as required * Demonstrates discretion, confidentiality, independent judgment and professionalism * Excellent written and verbal communication as well as presentation skills * Manage, understand and present data for monthly program reviews * Understanding of and ability to use continuous improvement tools * Ability to drive solutions to complex planning issues with limited supervision * Demonstrate teamwork and the ability to operate on diverse project teams with minimal direction * Solid financial understanding, risk analysis ability, relationship building and project management * Available for travel up to 25% of the time, including day, overnight and internationally, as required Benefits * Benefits according to LFT * Savings fund * Medical expense insurance * Indexation plan * On\-site medical services * Cafeteria **Number of vacancies** 1 **Department** Sales/Commercial **Contract type** Permanent **Work modality** On\-site **Shift** Day **Working hours** Full\-time **Schedule*** 7:00am \- 5:06pm * Full\-time **Education** Bachelor\'s degree **English** Spoken: Advanced, Written: Advanced **Willingness to travel** No